The solution can be configured in such a way that you are able to maintain it yourself. We've never had to reach out to technical support for assistance. 

The support we receive from Microsoft is great.

Technical support is okay, however, it could be better.

The problem is sometimes I cannot find the right professional. Maybe later I will subscribe to a dedicated professional for me, as sometimes it's difficult to describe my landscape. We lose little time dealing with this. That said, when I work with my dedicated professionals from the Microsoft team, everything becomes much better.

I don't have much experience with Microsoft services or support.

As far as I've seen, they are there. However, they are kind of slow. That said, it's not something we can generalize and say, "Well, this is Microsoft." In our experience, they are okay. 

I try not to contact technical support.

Customer service and support were available whenever we needed them. It was always there. We didn't had any issue. 

User support is limited. They lack documentation. However, there is a learning center at Microsoft.com, which is pretty good. 

We do not contact technical support directly. We simply rely on Google and seek out our own answers if needed.

The solution is straightforward and we have not had any problems needing to contact support.

I have not needed to call the support from Microsoft Remote Desktop Services because the solution is easy to use.

I've never used technical support in the past.

The solution's technical support doesn't get covered under Office 365.

My experience with other Microsoft support, apart from Office 365, has not been that fantastic since I remember being quite shocked using the solution.

I haven't used support for Microsoft Remote Desktop Services.

We use Microsoft 365, and if we have any issues, we contact support that covers that. We've been satisfied overall with the level of support we get. I have no complaints. 

I've never been in contact with Microsoft technical support. 

I’ve never dealt with technical support for issues related to the stability problem. I can’t speak to how helpful or responsive they would be. Other team members deal with them. We do have a support contract with Microsoft.

I have dealt with them on Teams on Active Directory and found them to be helpful. I found their help to be excellent.

I've never called technical support. I can't speak to how helpful or responsive they are. 

The support team takes a long time to get back to us. The team takes almost 2 days to respond to us. The wait time is longer than that of Azure and AWS’s support teams.

We have never used Microsoft technical support. 

I've occasionally reached out to technical support. They are helpful and responsive. 

I've never had to use technical support. I can't speak to how helpful or responsive they would be. 

Microsoft's technical support is helpful, but its speed could be better.

My experience with support is varied. It really depends. It varies depending on which support line you get. If you say you're a particular engineer then they won't really bother to support you. But if you say you have an enterprise contract and that you're a big company and you have a contract then they offer better support.

The customer service and support team is good. 

I have yet to contact Microsoft Remote Desktop Services technical support.

We actioned this with a limited budget. We completed it all in-house with no external technical support other than searching on the internet and testing.

I've never needed to use technical support. 

I have never contacted technical support.

I rate the technical support a six out of ten. It took them a while to understand the technology.

We've never had any real issues. I haven't dealt with technical support.

The quality of the technical support is quite good although it's often dependent on the quality of the Microsoft partner. If the partner is good, then support is good but if not, there can be issues. 

I've had good experiences with Microsoft customer support. 

The technical support is good. I have had some issues with them, but most of time the technical support is good. Phone support is difficult for me to use but the Microsoft Knowledge Base has been helpful. It is easy to find solutions to problems in the knowledge base. You can also get email support, which is useful. 

We work with a partner for our support.

We don't use technical support from Microsoft. We have outsourced it to another company. 

I have not been in contact with technical support. There is a good community of people who write about Microsoft solutions in blogs, which is helpful.

We have a Premier support contract, and it works great.

I have not used technical support.

I have not used technical support yet.

While the Microsoft support is good, it would be nice if they would have faster response time. 

I am in contact with support from Microsoft Remote Desktop Services approximately twice or three times a year for a particular topic. They typically have been able to resolve our issues, but it is sometimes difficult to be passed over to someone who understands the issue we are facing through the different levels of support.

I rate the support from Microsoft Remote Desktop Services a four out of five.

Technical support is OK if you have MS Premier support.

I have not used the technical support from Microsoft.

I have never been in contact with Microsoft technical support.

I have not contacted technical support directly and I know the team doesn't have any issues with this. Usually, we get a reasonably good turn around time. Not against remote desktop, I don't believe that we have had support for that.

In general with Microsoft, it's been good.

I haven't had to reach out to support. 

The technical support from Microsoft is very good.

Microsoft support could be more accessible. They address issues quickly, but it's hard to reach them.

We have not contacted technical support. We have experts locally to assist us with the box app in Microsoft. We were not faced with any serious problems.

We have local Microsoft technical support and we have never faced any serious problems.

We have not contacted Microsoft support for help with this product.

As of now, I haven't found the need to reach out for support. Everything was fine, so I didn't have any questions.

I haven't used their support at all. I never had the need to.