monday.com Reviews

I work for a small digital marketing agency. We use Monday.com for almost every facet of our business - from managing all of our website design and graphic design projects to Customer Relationship Management to website maintenance requests. 

I personally use Monday.com for managing all the details of our website design projects. Given that these projects have hundreds of tasks across many weeks, incorporating Monday.com into our workflow has not only made our lives easier it has also given our clients a level of confidence in being able to see the project fully planned out.

Monday.com has been a massive step forward for our team in terms of boosting efficiency and productivity. 

It provides an easy-to-use platform for us to track the many details that go into a website design project and easily house all of our communications with our clients. 

Before using Monday.com, I was using a lot of checklists and relying on email communications - which was very time-consuming. Having everything in one place so the client can easily get a global view of the project and when to expect things from our team allows us to manage more projects and ultimately earn more revenue. At this point, I wouldn't even know how to function without this tool. 

I love the automation and level of customization available for the automation. It really helps us all stay on track and on top of our deadlines.

I love the Gantt chart view which allows me to see where projects will potentially overlap or where individual team members may have too much on their plate. Monday.com allows me to see ahead and plan ahead so we can minimize frustration while maximizing our output.

I love that I can easily duplicate boards - which is a huge time saver when I'm setting up new website design projects.

I would love it if there was a way to update multiple cells at once with the same data point. For instance, if I have 20 items that all have a deadline of 3/24, I'd love to be able to update them all at one time rather than individually.

I would love to have a way to hide an entire group within a board from the client for internal conversations. This may exist; I just haven't figured it out yet if that's the case.

Honestly, those are the only two things I have run into, other than that, I have everything I need.

I've used the solution for more than two years. 

It seems very stable.

My impression is that it is highly scalable. The more you use Monday.com, the more ways you will find to use monday.com.

Anytime we have a question about Monday.com, the support team is quick to respond.

Positive

We previously used Basecamp which was also nice, however, we felt that Monday.com offered a much more robust offering that could be used across many more facets of our business.

We had previously used Asana (as a guest) on some of our client's accounts. We preferred Monday.com's interface and functionality.

I didn't personally do the setup, however, it is my understanding that it was straightforward.

The setup was handled in-house.

I could not put a number on ROI, however, I know it has improved our efficiency which allows us to take on more projects.

The money that you spend on Monday.com is well worth it. It will likely pay for itself in terms of the time it will save you.

We are a small agency and needed something to ensure quality project delivery as well as something we can use as a basic CRM tool. It has allowed our small team of five to handle over 30 projects going on at one time. We have a large government client where we have projects of at least 15 going on at one time and allows us to create a process for each one that is streamlined. Quality control becomes much easier and giving out tasks to multiple team members is also invaluable for our team to deliver for our clients.

It has helped keep busy team members on task and our leadership team to project and track business development needs. 

It has helped all team members collaborate in real-time. 

It has helped our leadership team and project delivery team keep track of what is going out the door each week as well as forecast revenue and projected workload for the next 3-6 months. 

Monday is great in that everything is in one spot and you can connect boards as well as create your own automations. Our team would need several different tools to do the same thing and the price per year is reasonable for small businesses.

The ability to house information that everyone can access in real-time, using a board as a CRM tool and exporting it out to a usable file format like Excel has been a lifesaver for our team - especially during holiday card time. 

The product makes it easier to be in control of privacy compliancy with the contacts we collect on a daily basis. 

We also love the fact that you can create your own automation. This has allowed us to create a project closeout process proprietary to our firm. Monday is so robust that we are still discovering features and enjoying the new ones the Monday.com team rolls out. 

We'd love the ability to be able to build and export reports based on multiple boards. We now have to take the information out and build our own reports which takes an extra step. It would be great to add our own branding to these reports and cut out that extra step or extra program we'd need to use to make that report. 

We'd also love to be able to connect contacts to boards or have a column to connect a client contact or lead to each project instead of having to type it in, etc. We'd like to be able to connect different workspaces as well.

Our team has been using the product for 1.5 years.

The solution is very stable.

The solution is very scalable.

Technical support has been great.

Positive

We did not previously use a different solution. 

The setup is straightforward.

We implemented everything in-house.

We don't know our ROI.

It is very reasonable in terms of price and easy to set up.

We also evaluated Slack and CRM tools.

monday.com is our CRM and task management system. We also use Jira, which was formerly our core solution. The company syncs monday.com, Workforce, and Jira because everything in monday.com's CRM can be transferred to Jira. We have an on-prem Jira data center and use monday.com as a cover layer for our sales team and some of our biz devs.

We have several branches in Baku and Latvia. A small part of the business is in Moscow serving customers we have committed to supporting until the year's end. We have a multi-language team. Our primary language is Russian, but we also speak English, Serbian, Mian, and several languages. It helps us to cover all the processes at a company-wide scale. We currently have 50 employees using monday.com.

monday.com helped our company get organized. For example, we have a special sales funnel. Every business process is the same as before, but some features and sub-processes cannot be handled with a different tool. monday.com is flexible and compatible with how our processes work. We could finally automate our process, which wasn't easy with other CRMs. The other CRMs are more rigid. monday.com provides better insight into how long and difficult our process steps are. 

The collaborative features are nice. monday.com lets us add extra users to our account, which is helpful when sharing data with customers and outside contractors. We can grant them limited access to our boards so that they can add or download data. It's free to add these additional users.

The platform helps managers make some decisions. However, not all decisions are based on process information. monday.com is helpful for middle managers, but executives also require some financial information that monday.com does not provide. Sometimes it's not secure to connect your system to your financial base. The top management bases its decisions on information from various sources.

While we don't use monday.com for project management, many of my customers have used it to control their budgets and project timelines. It also helped make their teams' capacities more understandable and transparent. 

I like monday.com's automation capabilities the most, but the reporting is also excellent. Jira and our other tools provide decent reporting, but monday.com adds another layer. We can drill further down into processes, problems, and issues. These reports helped us to control our sales funnel. 

Our non-technical staff members find monday.com highly accessible. The interface is nice and it's much more modern than others.

They have a private report, but it's a bit weak, and you cannot get everything you need from it. They could add some more dimensions to split the data into different slices. At the same time, I understand that monday.com isn't a BI tool, but it would be helpful as a senior manager to have sliceable data. 

The data linkage could also be improved. For example, sometimes you cannot automate item creation when you link different items to each other. You cannot connect the data deeply from field to field. It's somewhat complicated to link a contact to some account fields and automate the contact's behavior based on the value of those fields. The data is sometimes not structured enough for deep processing.

To do automated decision-making, monday.com's main feature, it isn't enough to link one item to another. Depending on the field or number, you need to make the system act a certain way. The logic is plain and not configurable enough. However, we aren't only automating end-to-end processes. If you have WorkOS, which is positioned as a top level of every system in your company, you will need to automate end-to-end processes. 

Depending on the process criteria, it isn't easy to get end-to-end reporting. At the top level, you aren't interested in who is assigned to a task. You want a helicopter view of your company, its goals, and how those objectives are achieved. Sometimes, monday.com doesn't provide the whole picture because automation, when the boards are connected, isn't easy.

In large enterprises, you must split your data into different boards to ensure your internal processes work as they should, and you will need to link those data sets to each other. You need to connect tasks from marketing, design, sales, production, etc. This linkage is not configurable and not reflected in the reporting. 

They could also have more extensive tutorial articles to reduce the learning curve. For example, you sometimes can't find enough information in the knowledge base or the forums to help you when learning to create integrations. You have to figure it out alone or ask someone from monday.com or another integrator to explain how to do this. It was a little tricky for us at the deep tech level. However, I think the documentation is good enough for the average end-user. 

I've used monday.com for a little over three years.

We've used monday.com for a long time, and the system has become unstable several times, but the issue was quickly fixed each time. 

monday.com is scalable, but large enterprises need to plan before scaling up. When scaling, you need to consider the design of the data, how it is stored, and the way processes are designed. The risk of mistakes increases as you add users and boards. 

If you add a flawed process to the system from the beginning, the mistakes in the design will be replicated on a larger scale. You will succeed if you are thoughtful in your piloting and testing at the start.

We may expand our user base, but we are unsure. We are SOC 1-compliant, so there are limitations on where data can be stored. For non-production processes, we will probably switch several teams to monday.com because it's well-integrated with other tools. Our accounting and legal teams will also likely move to monday.com.

I rate monday.com support a six out of ten. Explaining your issue to them can be frustrating because they make you go through these silly troubleshooting steps first. They ask you to check if your laptop is turned on and connected to a power source. 

Neutral

We used to work in Russia and used local solutions like amoCRM, Wrike, and 1C. We had another solution, but it wasn't good enough. We gave up on trying to find anything until we discovered monday.com. monday.com stood out because of its features, and it had the flexibility to fit our process.

Setting up monday.com is straightforward. We started by automating the critical areas, such as customer collaboration, billing management, and paperwork. For example, we want to see which invoices have been paid, so we don't lose some money on the way. This sometimes happens in our country. The initial setup and configuration took around a week, and we finished implementing the CRM in a month. The deployment involved three people, including me. I was the architect who built the data structure, and two contractors implemented it. 

Platform maintenance is done via requests to the monday.com team. You can reach out if something isn't working as it should or if you need new processes, integrations, or features. Every user can submit a request, so you don't need an administrator to answer your questions. You will just write a separate one, and that's it.

It took us three weeks to create our first project, but it was a highly complicated one. The CRM took three or four weeks. After deploying the project, it only took some fine-tuning. You sometimes need to correct a mistake or address some unexpected behavior.

Once we completed the first project, It was much easier to scale because the templates were ready. They have templates, and you can copy the board. You can clone your settings and leave the board empty with only the settings fixed. It's a handy feature because several branches use identical business processes. We cloned our entire workspace and group of boards. It only took one day to repeat the process at another brand.

We see an ROI in time and resources. We spend a lot less time on tasks and have been able to assign additional tasks to our teams because monday.com freed up their time. Our capacity has increased dramatically since adopting the solution, so we generate more profit. 

monday.com reduced manual work by around 40 percent because we previously spent a lot of time manually creating offers and collecting documents for tenders. Now, everything is automated, so our offers are generated automatically. We fill in the details about prices, the number of licenses, etc., and it produces the document. Before, sales managers needed to spend several hours creating an offer, but they can do it now in five minutes.

The enterprise plan looks expensive because we don't understand the value as monday.com users. The pro level and other packages seem reasonable. 

I rate monday.com an eight out of ten. monday.com is highly flexible, and you can shape your business processes using templates. However, if you have many users involved in your processes, you must think about the design first to avoid mistakes.

It has some limitations in data linkages, but I can't think of any other tools I would rate higher than seven. monday.com is still my favorite.

The primary use of this product is to keep a track of all the tasks assigned, update the progress of the tasks assigned, and get reminders in case of meeting all deadlines. 

It's great for keeping track of various works and timelines. At times, we tend to forget things. It's handy in that it can be updated from anywhere, unlike a physical diary which cannot be carried everywhere.

It is a better way to keep a track of all the work that has been done by you throughout the year so that while evaluating your performance at the time of your appraisal you can claim the same if your manager feels otherwise.

Monday.com has greatly improved the efficiency of all the resources working together collaboratively. The way everyone can work together is fantastic. 

How you can assign tasks to your fellow members and keep a track of them is helpful. Also, how easily anyone can assign you a task is great. Once assigned, you quickly get an email. 

We literally update all our tasks every Monday and our Manager can have an overview of the progress simultaneously. It has basically improved the efficiency of the organization with the optimum utilization of its resources.

The app is loaded with features. The most valuable feature is getting a reminder email of the deadlines assigned to you on the emails and how the color of the task is coded, like green for the task done, red for pending, and yellow for stuck. Likewise, one can get a pictorial depiction of all the tasks to be carried out and what is the current status of the same. When you will filter out the task assigned owner to your name, you will get a list of all the tasks assigned to you by different departments, so it's easy to keep a track of it.

If you want to drag a task or rearrange them, it's quite tricky, especially on the app. They need some improvements to allow for the making of real-time changes in the task updates while working on the small screen of a cell phone.

Anyone can make changes to your task, like adding or deleting any sub-items assigned to you. An additional feature that should be included should be a track of all the changes/deletions made by any third person to your task. If anyone wants to do mischief, we could track them down.

I have been using this solution for almost six months.

Stability is pretty good; there are no bugs

We did not really need any technical support.

Positive

We did not use any different solutions.

The solution already existed when I joined the company. I did not help with the setup.

We handled the solution's setup in-house.

Returns are intangible, so the exact values for ROI are not assigned.

We evaluated Slack.

If there could be a feature to chat with all the members online, that would be ideal.

We are an engineering firm. We utilize Monday.com to manage all our projects and our billing as well as our proposals, paid-time-off benefits, and anything that has to do with the coordination of a project from beginning to end.  

It would be very questionable as to whether or not our firm would be where it is today without the utilization of Monday.com. We have customized it to the point where every process runs seamlessly throughout the day, throughout each project, and on all boards that we created. 

The most valuable feature of Monday.com is the ability we have to customize it to suit all of our needs. 

Our IT director has created boards that talk to each other which allows the project management process to successfully create all phases of a project, and show all work done on each project, including when and how much we billed according to how much work has been completed.  

We can glance at a board to see which engineer worked on a project when our clients contact us with the need to speak with the engineer on a specific discipline.

We would love it if the system could communicate with our accounting system, QuickBooks. I keep track of my invoice dates in Monday but then I have to go to Quickbooks to backdate the date of the Invoice to match Monday, for each invoice.  

I've used the solution for approximately two and a half years.

We did not use another solution. We started out using Monday.com.

It's worth it! It will change your workflow for the better.

I cannot remember if we evaluated other options at the time.

I use Monday for multiple things daily including organizing my sales, organizing events at jobs, etc. 

I work at a furniture company and we have everything on Monday. Basically, to put a production order from customers, we assign boards where we put all the details of that order. Then in the factory, with that same board and with all the information that we provide, they create the product. And then we can see how they are progressing through the production stages. For sales, we can see how much was sold per month, and by the same means, boards are organized to see which customers were sold to. It is a more organized system.

Monday is a platform that we use every day. I can say that it has helped improve the performance of my team. The most important thing is to maintain order, especially if you are in the sales area. We want to keep track of how much was sold per month and to whom it was sold. This helps track that. 

Also, this helps each sales representative to keep their own control and know how much commissions they are going to get for the month. Since we account for everything on Monday, this keeps the team motivated. The sales reps can see how much commissions they have earned for the month and that drives them to want to keep selling more. That's why I feel this platform is a powerful tool. We also have boards where we measure KPIs.

The best thing about Monday.com's dashboards is that they are customizable. People have their own preferences when it comes to visualization. Some like Gantt charts or timeline-based tracking dashboards. 

Also, the design of the platform is nice and clean, it's pretty to look at doesn't look busy, and makes you want to work on it. It is an easy-to-use, user-friendly, and has a customizable interface. 

Also, there are many templates to choose from when you are creating your first board. People can inform each other about what they are working on and where they are in the project. In addition, communication, collaboration, and analysis features allow users to stay on top of their projects.

The program has enough. Maybe they could improve a bit more on how to connect with other apps - especially for CRMs like Hubspot. Monday already has a little bit of everything, however, if it could connect with other platforms it would be even more powerful. The automation that Monday includes are good, however, they should add more. Maybe they need to include spaces where everyone can keep their day-to-day journal. This would be especially useful for project managers. 

In general, Monday is already a super complete app that has everything and they can make integrations with other applications that would be ideal.

I've used the solution for about a year and a half.

I am very impressed with the stability. Monday is a platform that I will be using for a long time to come.

I have been very satisfied with the scalability using this platform.

Technical support is great! They answered all of my questuons. 

Positive

Monday is the first app solution I've used.

We've seen an ROI of around 60%.

Paying Monday, in the end, is for the benefit of a company. It is worth it, especially for medium-sized companies that want to start organizing themselves.

We only looked at one other option, Asana.

Monday is one of the most efficient apps I've used. 

I run a ten-person venture-backed startup. Monday.com has helped us project manage and makes visibility across all teams easy. We plan all of our projects and our six-month company level plan on Monday.com, including engineering, supply chain, marketing, CX, admin, finance, legal, etc. 

We have a single source of truth for the status of all projects so we don't have to ask each other for updates manually. 

Since the tool is so easy to use, our team members can all learn it quickly and create new boards, projects, tasks, and views easily. We also use Monday.com to onboard new employees and track the onboarding tasks, which makes it easy for new employees to learn the tool and get used to using it to track their work. 

We've tried using it for marketing KPIs and other integrations. However, we have been less successful there.

We most heavily use the task views - including boards, groups of projects, tasks with various metadata (details, documents linked, assignments, due dates, status, etc), and then use a few views like the Gantt chart and the timeline views. 

Those have been extremely helpful for us as we are juggling many projects as a tiny team of ten. We also have several cross-functional dependencies - a delay on one team causes a delay for others as well, and we need everyone to have visibility into that. That makes communication much easier.

I wish there were better notifications and dashboard views with analytics around the status of projects, etc.

We've tried to use the marketing analytics and some of the integrations to pull outside data in, but they've never worked well. It's hard to create views of data on Monday.com

I also wish there were better logic tools, I want to be able to conditionally color certain columns based on if/then statements or values in other columns. It would be helpful to create a Slack notification based on upcoming due dates and to be able to customize the time delay and channel. 

I've used the solution for over a year.

The product has a great SLA.

The solution is highly scalable.

We previously used Asana and Trello. We needed a more easy-to-use tool.

The initial setup was straightforward. 

We handled the setup in-house.

The ROI has been moderate.

Monday.com is cheaper to start than most other tools, however, the pricing sneaks up on you.

We did not evaluate other solutions.

The product is a platform for all employees to share their: 

1. email updates (pulse update from Gmail) 
2. personal updates (write down findings) 
3. files and information of a case in each site we manage. 

They can also automize some routine admin tasks.

Emails to our contractors are stored in an individual's Gmail account, by updating to Monday, we know what is going on in each case from the different correspondence of different employees.

We use email integration to send out auto emails to chase up a report/document/response which we receive on a regular basis. 

We no longer have to type things down in a shared excel spreadsheet where the formats and presentation are not so likeable.

It also helped us better keep track of cases/items. 

The reminder function and tagging function work really well. Things won't be left unattended. 

The email integration and the new file section in the item is a day-to-day feature we use. 

Every employee can write down the contractors contract details, the phone numbers and email address are no longer just stored on a person's phone.  

People not added to our Monday account can also use pulse updates now. We used to manually forward other people's responses to the item.

Files can let us view all the files in one item. Sometimes files are not uploaded to infobox, so files on Monday are a good way to find it. 

Groups in a board is also valuable. I have closed cases and in-progress cases. Whenver a case is closed, the automation moves it to the close section so that I don't have to worry about it anymore. 

The customized automation feature that was recently added is a huge game-changer. We can tailor what we need in each board now. 

They should maybe add a filter feature in files in the item filter: .jpg, .pdf, .doc. (different files). It may be helpful to combine or flag duplicate file names. 

The solution shouldn't let the system directly pull out Outlook (the Windows default mail system) whenever we click on an email address. Both in the column and in the update context. We're not sure if this is a Monday issue or a Window setting issue. 

Custom Automations should have more customized options. For example, when a date changes. Not all the features in the automation are brought into the Custom Automation, however, I'm not able to name all of them. 

I've been using the solution since April 2020. 

Stability is pretty good. An outage is rare.

Scalability is good and you can always change plans. 

If your company expands and need more to register more people to the system, it's easy to change user plans from the website.

The scalability of Email Integration features is also fascinating, we once sent a batch email to 70 contractors, and it was sent within a second. 

Technical support responds very quickly. 

Sometimes I asked a question they couldn't solve and don't have a solution yet. They really take the time and effort to understand what the real problem is and are really honest about the lack of some features. However, they will bring back suggestions to the dev team.

Positive

We were only using a shared Google Drive Sheet for everyone. 

Moving from the Excel sheet to Monday took us about two weeks of manual transfering

We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale. 

We did compare Asana and Monday.com.