I have not been in touch with support because any issues that came up, we really just resolve them because it's open-source, so if you look at the code, then you can solve it. There's also lots of community engagement in these databases. There are millions and millions of forums online. So if there's a problem, everybody will be on it trying to fix it. So there are no real major issues here.

We have an internal support team. We usually connect to them, and they will resolve the issue. We don't need to connect to the MySQL team directly.

I rate the support of MySQL a nine out of ten.

When facing support issues with your server, the level of assistance is generally high. However, in certain technical support instances, when issues are raised and a ticket is generated, the support team sometimes provides a link for further information. From a customer perspective, this approach is not ideal, especially when dealing with critical problems such as database downtimes. The expectation is for more direct and personalized support rather than reliance on knowledge-base resources in urgent situations.

The solution's technical support is good. I rate the technical support a nine out of ten.

I would rate the technical support an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I haven't had to use their technical support. They have plenty of online resources. If you have any problem, you can just search for it and find the answer. Somewhere, someone has done it before.

MySQL's technical support is good. 

I have not needed technical support. 

Their technical support is fine.

The product provides good documentation online.

I've used technical support for several times. Most of the time, it was quite okay with quick responses. Once, I had performance issues. It took some time to convince them, but they guided me on improving performance by changing some database functions in MySQL. It was a longer process, but it was eventually resolved.

I've never contacted them, but technical support within the environment itself isn't good. I'd rate it a three out of ten, but now if I can use my own technical support with GPT 3.5, it comes up to about an eight out of ten. It's a kind of hybrid support.

The support is not ideal. It could be better. It runs under Oracle, and Oracle support is not the best company when it comes to supporting - especially since MySQL used to be a free, open-source solution, and remains free. Oracle doesn't have this approach in its DNA. It's an enterprise and they're not into open-source ways of working. That's why sometimes we move from MySQL to Postgres, which is similar yet has the support in the community.

We have not contacted support until now. We have an onboarding manual. 

The support may be limited for users who are not on cloud and needs improvement.

I haven't dealt with them.

We haven’t used the enterprise edition of MySQL, since most of our projects do not require such support levels. Most issues are handled by our developers.

I have used the support and level three support is great.

I have not used support from the vendor.

The solution seems to have plenty of technical support due to the fact that there are three companies who are product owners, and therefore there are three companies who are supporting MySQL. They are: Oracle, Percona, and MariaDB. They're doing pretty well. 

There are a lot of companies also that support their customers. This is the good thing about any software which is open-source. A lot of open source communities come up with their own features and they try to patch up with the original source. 

I have been handling Oracle products for more than 10 years so I know about their kind of technical support characteristics.

For MySQL, when the customer has a problem they get their support from the Oracle portal. That means, the manual of support is online and the customer needs to register on the portal and if they have some issue or some problem using the product they need to create a ticket, and escalate or submit the ticket to the portal. Later on, they will get support from Oracle support which is worldwide.

They have their own SLA for giving support because they apply a severity level depending on how you categorize the error.

The highest severity is severity one. I think there are three or four levels. When the problem is not income to the business, you can categorize as a level three, it's a normal error. But if the error or the condition is impacting the business you can assume that is a severe one. So if you create a ticket and mark it as severe one then Oracle will directly contact Oracle support. They will contact you to help you to solve the problem within five minutes.

Our company has contacted the technical support of MySQL. It was very easy to get connected to them. However, it cost us a fortune. For SMBs in South Africa, a thousand or ten thousand dollars an hour is a lot of money. It was expensive, but it was worth it.

My impression is that their technical support is good.

Our solution’s end-user customers contact us for technical support. We haven’t felt the need to contact Oracle’s customer support.

We have not contacted technical support.

We've never been in touch with technical support. For us, so far, things have been working perfectly so there hasn't been a need to.

We don't really have access to technical support. Our engineers have to spend time looking for answers on Google. 

I have never had to deal with technical support from Oracle directly. We just raise tickets that go up and show operations, and in turn, they are the ones that deal with Oracle.

I have never contacted Oracle's technical support. If we have any issues, we've got some recommended support people here in Zimbabwe that we contact. 

All of our support is internal. We haven't subscribed to outside technical support.

That said, we haven't had any issues with the solution that would require support assistance either.

I have not had many issues with MySQL in the past, so I rarely use the support service.

Whenever required, we also take support, but our people are quite experienced. They are able to manage it most of the time.

The level of customer service is good. I understand sometimes they need to transfer the service to a knowledgeable person, so we need to have patience and explain the same problem several times.

The level of technical services is good. I understand the product is technical, so sometimes the reported problem requires more investigation.

We do not have experience with customer service and support.

The solution is open-source and managed by a community. Therefore, there is no technical support available to users. 

I have not contacted technical support. I am using MySQL with Zabbix and when I have an issue, I contact Zabbix who resolves the issues on their end.

We have dealt with Oracle support regarding other products such as Oracle Database and Oracle WebLogic. I believe that it will be of the same standard, although I'm not sure.

I am not a technical person but my understanding is that they are competent.

My complaint about them is that when we have a problem, we have to explain the same thing many different times to different engineers. Every time we engage with a new engineer, we have to start all over again. This is a nightmare that we chased three months ago.

It's an open-source solution. There is documentation available on the internet, that provides enough to resolve issues quickly.

I don't have any experience with their technical support.

We did not subscribe to professional support from MySQL AB or Oracle. However, the wealth of community support is outstanding. Most of the issues faced could be resolved by knowledge shared by the MySQL community.

I have no experience with tech support. 

Their technical support is good.

We have never contacted Oracle for MySQL support.

The documentation that is available is enough for my needs.

Very good.

We didn't need any technical support. I would guess that Oracle support is top-level.

There is plenty of support available on the internet. I have never really needed to use or activate a support contract for MySQL

There is plenty of support available on the internet. I have never really needed to use or activate a support contract for MySQL.

I have not made use of technical support. 

For technical support, I'm the end user so I extract data or visualize the data from the SQL database. I didn't get too into the daily maintenance of the database.

I have not contacted their technical support.

We have never had to contact support. 

Because we are using the community version, we haven't had the chance to contact the technical support of MySQL.

I have not dealt with technical support.

I have never had to utilize technical support. There was never an issue that I had to call in.

Not applicable.

I've never contacted technical support. It is done on the internet. You have all the support there.

The support is fast and helps to find faster fixes to existing bugs. They recently advised us to downgrade to fix one particular bug, which resolved the problem we were having.We only use technical support for bug fixes, and the calls are usually closed quickly.

I haven't directly contacted their technical support. 

I haven't gotten feedback from the IT team.

We're using the community version of the solution. I don't have any complaint with the level of support, however, it is online and there isn't a support line.

We have not used technical support. The community is large enough to find the solution when something comes up.

The technical support is very good

I do not have experience with technical support. 

There is no need to contact technical support. 

We have a contract with a third-party for support. So far, it has been working fine for us and I don't see any challenges. That said, having worldwide support is something that would be an improvement.

I haven't contacted Oracle in regards to MySQL but I have contacted Oracle support for other things. They're okay but from my end, the problem is that they're not proactive. From one to five, I would rate them a four. 

There's a lot of documentation on the Oracle support portal even though you must be contracted customer. There is also a lot of support information on the community portals and google search in general. This is the reason we picked MySQL from the rest.

The version of the product with free licensing only offers community forum support. Because it is a very popular product, there are many free resources on the internet to search for solutions to most issues.

This kind of "free support" is OK, because we do not use these tools for mission critical solutions.

Being a community product, you can find solutions all over the internet. It's not a specific support department.

I have never contacted the technical support of MySQL. If I have a problem, I find the solution from Stack Overflow.

I haven't contacted them, so I have no experience with them. We generally have an internal team which would work on it. So our point of contact is an internal team, rather than going to MySQL.

We are using the community portal technical support, but when we are reaching them, the support is always awesome.

I can give them a 10 out of 10. The best.

I use the community version. There are ample “Open Source” resources on the Internet.

I would rate technical support as a 10 out of 10.

High. There is a lot of documentation, a lot of expertise, and a lot of projects in the world.

Zero. No support at all. Only forums with no response.

The technical support is fine.

The technical support is very good and responsive.

I do not know yet. I've never used technical support services, only the community

We run the Community version, so technical support doesn't apply.

I would rate the technical support as a five out of 10.

I would give technical support a rating of 10/10.

I cannot tell you when the last time was that I had to call about support for MySQL. It's really rock solid.

We have not needed to contact technical support.

There is no technical support since it is a CE.

Technical support is excellent.

Used open source and never needed customer service.

The product is quite mature.

NA

I never interacted with their technical support. If there is any problem in my project, I just look for it on Stack Overflow and fix it easily. It also comes with good documentation.

I don't have enough information about it, as I normally look for community support.

10 out of 10.

It has more than enough support available for our needs. There is plenty of support from the community.

We rely on the forums and other channels for help. It's pretty good at the moment.

Not applicable.

It has decent support.

4/10

7/10

I've never used it.

I've never used it.

I only have the free version, which does not have customer service.

I only have the free version, which does not have technical support.

I have not interacted with them.

Customer Service:

A 10 out of 10.

Technical Support:

A 10 out of 10.

We don't use it.

I would give the technical support an eight out of 10 rating.

Not applicable because we don't purchase commercial support.

There does not seem to be any technical support for MySQL.