PRTG Network Monitor Other Advice

Anton James
IT Manager at Silverstring LTD
Give it a try. You can do a lot with the free version that you download. But the sensors that you get with the extra packs make life so much easier because you can literally customize anything according to your whim, depending on your application or your data type. It has worked well. In terms of the sensors and probes, there are a lot of them. It takes a while to go through them. It's probably a bit of overkill. It's a situation where if you have too many sensors running you end up knackering your network. But then again, it has the sort of metrics you're looking for. If you want to look at stuff like disk and CPU usage, or use the new stuff where it is monitoring your websites so you can pick out key elements, that's fantastic. But when it goes into bytes that the adapters are going in and out every second, that's a little bit much. Some people might want to look at that. But overall, there's so much that you can do with it. It's fantastic. The historical data provided by the solution hasn't helped us optimize our network performance but that's because we change our infrastructure quite a lot. Historically, they would sweat the assets quite a lot, but we have moved a lot of our stuff to the cloud. So every couple of years, if we see a new operating system is out we'll migrate to it. I will have a quick look to see if there's anything that's been stolen, but we've got quite a good development team and we hope that serves us well. They're constantly upgrading it every couple of weeks, so it's always on the move. Where the solution does help is with the trends, to know what has been breaking so we can either move away from operating systems or spend a bit more money on the dev side of it to increase performance. I would rate PRTG at eight out of ten because it has literally saved my bacon on numerous occasions in the middle of the night, making sure our production servers haven't gone out and caused our customers outages. The only reason I wouldn't give it a ten is that it's not exactly clear what some of the sensors are for, and because of the graphical interface. Other than that, as I'm using it over time, it's just getting better and better. View full review »
Anthony Grant-Marston
Network Engineer at a tech vendor with 51-200 employees
PRTG is great for everyone. It is really broad, and you can use it as intrinsically and technically as you want. At the same time, you can get some nice, clean, concise front-ends. We use it every day. We rely on it heavily and trust it. We have so many people that use it, and I receive very little complaints about it. The only problems we have: The desktop app is not great, and every now and then, we have issues with the clustering. PRTG has everything pretty much hammered down. They should keep releasing sensors. They also seem to be producing stuff at quite a good rate. The product has been great, as it has really brought together all our monitoring. View full review »
Lewis Stonier
Engineer at Datacentreplus
You can get the trial version of PRTG, you can get a load of sensors and the actual software package to try. Install it, give it a go, it is very easy to set up. SNMP is very easy to set up on Windows and Linux, and you've got a lot of options within PRTG so you really need to get stuck in and mess about with it to see if it has what you need in it. In terms of the sensors and remote probes, I don't have many problems with it because everything seems to be covered by it. I've not found something that I've not been able to monitor or that I've not been able to find data for. I have no problems with the probes when it comes to actually sending them and receiving the data. They just go out, collect the data. I have no network problems with it. We only monitor certain parts of the network with PRTG, but we do compare some of the historical data to real-time data, just to make sure everything's running smoothly and nothing looks out of place. I would rate it at eight out of ten. It is a very solid product; it does what we need it to do. There are a few bits and pieces that I wish I could do with it which, due to what it is, they don't offer. View full review »
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Callum Williams
Systems Engineer at Converse Pharma Group
Spend your time looking into PRTG and give it a trial. They're more than happy to give you a trial license for 30 days or so. Get it up and running on a certain site or system that you want to monitor just to see what you think of it. It is a very in-depth solution. You have to take the time to get it up and running the way you want. If you want it to be the best monitoring system, you have to put the time into it, such as creating a reliance on other sensors. E.g., if a ping sensor goes down, you're not going to get a response from the other sensors 99% of the time if the device isn't working. They've spent a good amount of time refining and turning it into a really robust product. We don't use the desktop app. We just use the web browser. View full review »
Jon Bowler
Cloud Engineer at Software Cloud Limited
Get a trial set up and see what it can do. It's really intuitive. It's really straightforward. You get what you need to know out of it and the email alerts are customizable as well. All in all, it's really a positive solution. If you're looking for monitoring, then this is the one. I don't use the Desktop app much. A colleague of mine set it up and I just focus on the alerts. From what I know, it's fine. My overall impression of the solution's feature set is good. I'm pleased with it. It does everything we need to do. It would just be really cool if brought us straight into Azure. I'd currently rate it an eight out of ten, purely because I'm new to it. I'm impressed with it so far. We're getting the reports. It's doing everything we need it to do. As I said, it would be really cool if we could get Azure without having to install a little piece of software. View full review »
Daniel Cattigan
Infrastructure Team Lead at a leisure / travel company with 501-1,000 employees
Take a couple of hours in an afternoon and deploy the free version. See what type of sensors are out there, then give it a go. You will find very quickly that it's quite a simple system to use. It doesn't take a lot of time or expertise to set it up and get some good data out of it. We haven't really used the desktop app. We normally use the central server, then we have the monitoring setup in such a way that we don't need to deploy any extra elements. It just monitors things via the SNMP or WMI. We tend to use the web browser a lot. View full review »
Andy Shephard
Information Security Analyst at a financial services firm with 51-200 employees
Scrub out your requirements. PRTG does the network side very well indeed. If asset monitoring and integrations with other products are really important for you then it might be worth looking at this as well as a secondary product. Also, you need to plan your deployment and understand where and how to deploy the remote sensors. I prefer the web client. I've had limited use of the Desktop app and, from what I've seen, it's good, but I find using the web app is a lot cleaner in my workspace. The product has to be about a nine out of ten. From my somewhat more high-level view, the summary dashboards are excellent, they give me what I need. Having spoken to the operations guys, it gives them everything they need. It's quite a simple interface, it's very expandable, and has allowed us to get control of it in a single console. That is really what we need for a small team. View full review »
Shirwan Khan
Infrastructure Engineer at Lookers plc
It is a one stop solution for us. It covers all aspects of the business that we need for principal monitoring. Obviously, depending on the organization, it won't work for everyone. Some companies may have more locked down network rules. For companies like ours, in terms of a one stop solution across all of the environments, I would definitely recommend it. The desktop app is something that is not been used that much because we tend to use the web UI. As the main infrastructure team, we do use the desktop, but we prefer the web UI. View full review »
Tim Deighton
Infrastructure Manager at a logistics company with 10,001+ employees
I would be happy to recommend PRTG. I have no qualms with it whatsoever. It does what we need it to do and is flexible. There are some areas, like setting up dashboards, which could be improved upon. However, I have no major problems with the solution and no concerns with renewing next time around. I find the functionality within the web interface very feature-rich (compared to other products), so I have very few reasons to use the desktop app. View full review »
Chris Bentley
Senior Security Engineer at Fletchers Solicitors Ltd.
You should absolutely look at this solution. It gives us everything that we need: The lightweight aspect of it on the network, the amount of information. It's absolutely worth the money. In terms of the feature set, the overall impression is very good. We've been using the product for just over 12 months now. We've just recently renewed that license because the product is very good and gives us all the information that we need. We bought around 1,200 or 1,500 sensors. Our estate supports around 450 users. I think we've almost maxed out on how many sensors we've deployed because we've got quite a large estate. We've got around 150 servers, and then we also have 100 or so switches. With all those, it's very easy to burn through our sensor limit. I rate PRTG at ten out ten, easily, because of the ease of use, the information provided, and the fact that we've never had to raise any kind of technical support ticket. That in itself should sell the product. View full review »
Adam Brown
Network Administrator at a construction company with 201-500 employees
I'd highly recommend PRTG. It's a very good product and the price is pretty good as well. Some of the others I looked at were very expensive. I don't really use the Desktop app. I prefer to see the web-based version. The overall feature set is very good. It can be a little memory-intensive, that's one downside as it does eat quite a bit of memory, but other than that, it's very good. It picks up all the sensors, does everything I need it to. I've not really found a product yet that it doesn't scan, which is great. Overall, really good. I would never give a ten out of ten, but I will go with an eight. It is a little bit memory-intensive and sometimes it gives a bit too much information but, as I said previously, I'd rather have too much than too little so it's not too bad. I would give it a solid eight. View full review »
Antony Gouldstone
Infrastructure Manager at a non-profit with 1,001-5,000 employees
Look at what it is you want your organization to be able to do and what it is you need to monitor. Then, concentrate on the key elements first. Don't try and overcloud what you're trying to do. Start with your core stuff and work outwards, then you will always get a good solid solution. It is a really good, solid product, which does exactly what we need it to do. View full review »
David Ashcroft
IT Infrastructure Engineer at Runshaw College
Just install it, follow the instructions, and off you go. It just seems to work. We do use the Desktop app and it's good, it works very well. It's very similar to the web-based system. It gets a little bit annoying sometimes because there are quite a lot of pop-ups. I'm sure we could turn them off but that's not something we've looked into. I actually find myself exiting the Desktop app, just to stop the pop-ups. I wouldn't say that it has made our IT department more cost-effective at this point because, although we pay for it and we use it, we haven't really made any changes on the network because of PRTG. I don't think we've had any cost savings anywhere. I would rate it eight out of ten. The desktop app seems a little clunky sometimes. There are a lot of pop-ups saying things are offline when they're not necessarily. That's more due to those probes. When we install the app on the servers there're no issues there, so we can get around that. View full review »
IT Coordinator at ENGIE Renewables Ltd
PRTG is free for an initial trial of 30 days. Once you've used it, I think you'll find that it is a great product and well worth the investment. The overall feature set is pretty good. It's not a complete feature set. I'd like to see more, but, as a general rule, I've been using it for over five years. I must be pretty happy with what it does, as it is. I would rate the product at eight out of ten because there's always room for improvement. Nobody's going to be the best of the best. If a DFSR or DFS sensor were added, I'd give it a nine. View full review »
Group Information Security Manager at a comms service provider with 201-500 employees
It will do the job, more than anything I can think of. It will give you really useful monitoring statistics out-of-the-box, and will give you the ability to customize and do things that aren't there by default. It will take care of all your monitoring needs, pretty much, but just be conscious of scale. I would say PRTG is an eight out of ten. We're very happy with the functionality. Those missing two points come from the scalability issues. View full review »
Graeme Barratt
Network Engineer
Give it a shot. They have a free trial. If the product meets your needs, take it further. There is not much in terms of prerequisites, other than knowing the subnets and credentials. The product does everything that we need it to do at the moment. View full review »
Network Engineer at a financial services firm with 201-500 employees
It is a good solution, one that is at least worth investigating. The historical data provided by the solution would potentially help optimize network performance, but it's not something I directly look at so I can't really pass along an opinion on that. Overall, the feature set looks good. It covers off a lot of what we're interested in. I would rate PRTG at eight out of ten. It does a lot of the things that I need it to do in terms of monitoring. It provides great feedback and produces it in an easily consumable way. The caveat is that it doesn't quite cover off everything I need it to do at the moment. View full review »
Security Engineer at a health, wellness and fitness company with 5,001-10,000 employees
For the solutions features that we are using, they are great. We have no issues with the feature set. I don't think we've ever used the desktop app, as I didn't know there was a desktop app. We just use the web. View full review »
Paul Farris
Infrastructure Analyst
I would recommend trying PRTG and seeing the benefits. We don't tend to use the Desktop app because the web-based interface is so good. I really don't have a lot of experience with the Desktop app. I would say the product is a nine out of ten. It's been very successful and done exactly what we wanted it to do. View full review »
Craig Williams
IT Manager at a marketing services firm with 51-200 employees
Download the free installer, get it installed on a VM somewhere, and just watch. Pick a server, pick a network switch, and give it a go. Having used it from various iterations, the solution's feature set is great. There are moments where I want to go back in time and use the old IP tech product. However, as it evolves, with the quick releases that they bring, it really provides me an all-round product. View full review »
Systems Specialist at a manufacturing company with 1,001-5,000 employees
Give the demo a go. You'll find it super-quick and you'll love the benefits of it. I would rate the solution a ten out of ten. It's super-easy and cost-effective. View full review »
Cybersecurity Engineer at a tech services company
The modes for the desktop app, like the API, update via email, providing us the information that we need with handy options, which we use mostly when monitoring. There are easily integratable into our call logging system, which automatically logs a call when there is an issue. View full review »
Matthew Hancock
IT Manager at Berrys
It has a free trial so I would give it a go, you have nothing to lose really. Just try it. It doesn't take long to set up. I rate PRTG at eight out of ten. I wouldn't go higher because I haven't investigated it, used it fully-optimized. But I'm really happy that it does what it needs to do. View full review »
IT Strategy, Management Consulting, Training and Development at a comms service provider with 1,001-5,000 employees
Don't believe what you see in writing. Deploy it, then test it. It is easy to deploy and cost-effective. Most important criteria when selecting a vendor: * Easy to do business with. * Responsiveness. * The vendor should be committed. View full review »
Darryl Potgieter
Head of Technology Architecture - Head of Network and Security Centre of Excellence at a paper AND forest products with 10,001+ employees
For anybody who is interested in implementing this solution, I would say that planning is essential. It can be very complex and can generate a lot of data. You can become overwhelmed and then the solution becomes irrelevant because of the number of reports and alerts that it can generate. Planning is critical. This solution is geared towards practical alerting and monitoring. It is not really meant to give advice or any sort of analytics. Overall, this is a very good platform and provides value to the organization. However, in terms of the dashboards, there is room for improvement. I would rate this solution an eight out of ten. View full review »
Rod Cushman
Network Manager at Baldwin Family Health Care
It is a good solution. We are evaluating the advanced features and client PC application monitoring. View full review »
Engineering and Pre-Sales Manager at a tech services company with 11-50 employees
It is important when choosing a vendor to consider the connectivity. View full review »
Find out what your peers are saying about Paessler AG, SolarWinds, Zabbix and others in Network Monitoring Software. Updated: February 2020.
408,154 professionals have used our research since 2012.