PRTG Network Monitor Pros and Cons

PRTG Network Monitor Pros

Anton James
IT Manager at Silverstring LTD
One of its valuable features is the fact that it handles multiple operating systems... And I like the fact that it tells me when things are about to fall over, which means I can preempt it and not have to wake up at three in the morning to fix it.
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Anthony Grant-Marston
Network Engineer at a tech vendor with 51-200 employees
The technical support seems to be quick, clever, and has a comprehensive knowledge base online, which is fantastic.
The product is easy to use and the web interface is fantastic.
It is nice to have one place where all the information is right there in front of us.
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Lewis Stonier
Engineer at Datacentreplus
It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around.
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Callum Williams
Systems Engineer at Converse Pharma Group
We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going.
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Jon Bowler
Cloud Engineer at Software Cloud Limited
The alerting is the most valuable feature. I also like the iPhone app. I get alerts in an email on the iPhone app.
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Daniel Cattigan
Infrastructure Team Lead at a leisure / travel company with 501-1,000 employees
We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us.
There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly.
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Andy Shephard
Information Security Analyst at a financial services firm with 51-200 employees
The most valuable feature is the dashboard interface. It's very clean, it's very simple to use.
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Tim Deighton
Infrastructure Manager at a logistics company with 10,001+ employees
The solution provides us response times to issues.
From a network point of view, we can see the state of the network, as well as bandwidth usage and downtime.
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Shirwan Khan
Infrastructure Engineer at Lookers plc
It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.
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Chris Bentley
Senior Security Engineer at Fletchers Solicitors Ltd.
The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly.
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PRTG Network Monitor Cons

Anton James
IT Manager at Silverstring LTD
It would be good if there were better graphical interfaces when you have it on multiple monitors... Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help.
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Anthony Grant-Marston
Network Engineer at a tech vendor with 51-200 employees
The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information.
We run it in a cluster, so we have two that run together. The cluster behind it is sketchy at times.
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Lewis Stonier
Engineer at Datacentreplus
I wouldn't mind better categories for the sensors. When I go to add a new sensor for a new device, there are some categories in there already, and they can be filtered out, but there's quite a large pool of sensors... When I want to go in and find something quite specific, I have got to scroll down and scroll down to find what I'm actually looking for,
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Callum Williams
Systems Engineer at Converse Pharma Group
The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back.
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Jon Bowler
Cloud Engineer at Software Cloud Limited
In terms of sensors and probes, it would be really cool if PRTG had a purely Azure-based solution. We had to install a probe on one of our cloud servers and then let that probe out from there. It would be really cool if it just monitored Azure without having to install something on the device.
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Daniel Cattigan
Infrastructure Team Lead at a leisure / travel company with 501-1,000 employees
Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of.
We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us.
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Andy Shephard
Information Security Analyst at a financial services firm with 51-200 employees
We've had some issues previously with the performance of the sensors. We tend to deploy quite a bit of WMI, which is quite processor-intensive, and we've found that that impacts the sensors quite a bit.
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Tim Deighton
Infrastructure Manager at a logistics company with 10,001+ employees
We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect.
I would like a more straightforward ability to create dashboards and maps. The network maps should be a bit more flexibility in the GUI to do what we need to do.
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Shirwan Khan
Infrastructure Engineer at Lookers plc
With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.
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Chris Bentley
Senior Security Engineer at Fletchers Solicitors Ltd.
When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us.
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Find out what your peers are saying about Paessler AG, SolarWinds, Zabbix and others in Network Monitoring Software. Updated: October 2019.
372,374 professionals have used our research since 2012.
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