ServiceNow Discovery Reviews

We primarily use the solution for consolidating all the CIs and to make sure we've discovered all the network devices, servers, etc. It helps us maintain what we have and actually pulls all the information together horizontally and vertically in order to create a data model. We throw it into the CMDB where we can import the information and assign CIs for optimal IT operations. We use that probably twice a year, depending upon how much the changes are happening on the data center.

From the ideal perspective, IT operations actually enhance your operational functionality and give you insights into the health and visibility of your IT platforms on a daily basis. You can pull reports in 24-hour increments to take a look at physical instances and capacity issues. 

In ServiceNow this is ITSM and there's ITIL. So far, we've found that ITSM is the most popular. 

The ability to pull reports to check the health of the IT platforms is quite useful. You can pull reports daily to look at everything from capacity issues to physical instances.

The service mapping is excellent.

The maturity of the solution is very good. We're driving our customers to obtain that level of maturity in their own IT space.

The process involving the original setup of the solution is excellent.

The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high.

I've been using the solution for three and a half years now.

The solution has very good stability. I don't recall witnessing many bugs or glitches on the product. It doesn't crash. It's reliable overall.

The solution is very scalable. A company wouldn't have any problems expanding if it needed to.

We have about 96,000 people in our organization.

I am a solutions consultant and a Discovery certified professional, so I could troubleshoot any issues myself if I needed to. With that being the case, I don't really need to reach out to technical support, so I can't speak to the quality of service.

I've worked on EMC extensively as well. We have used other tools. However, we use Discovery extensively.

Service Now has a great drag and drop functionality, which makes it easier to use, than, say EMC. It's dedicated itself to designing an easy to use tool for IT defense. I understand EMC is coming out with a new tool that rivals Service Now, however, in general, Service Now's tool gives users better leverage.

The initial setup is pretty good. It's what differentiates it from the competition.

The solution is quite expensive.

We have evaluated other services in the past, including EMC.

We're partners with the solution.

I would recommend the solution to other organizations. If you are already using Service Now products, Discover makes for a good complimenting solution. 

I'd rate the solution nine out of ten.

We are using ServiceNow Discovery for integration and we are populating the CMDB to use it for our ITSM.

The most valuable feature of ServiceNow Discovery is its performance.

ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place.

I have been using ServiceNow Discovery for approximately three years.

ServiceNow Discovery is a stable solution.

I rate the scalability of ServiceNow Discovery an eight out of ten.

The scalability of ServiceNow Discovery is good.

We have approximately 5,000. We use the solution continuously in our enterprise-sized organization.

I rate the scalability of ServiceNow Discovery an eight out of ten.

The support from the vendor could improve. When we have an issue we speak to the agent in circles causing delays. There are a lot of unnecessary questions being asked.

I rate the support of ServiceNow Discovery a six out of ten.

Neutral

We did not use another solution prior to ServiceNow Discovery. We were doing everything manually.

The initial setup of ServiceNow Discovery is easy.

I rate the initial setup of ServiceNow Discovery an eight out of ten.

We have seen an ROI using this solution.

ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice.

The solution does not require a lot of maintenance. Once the setup is done with schedules it operates well.

I would advise others to test the solution.

I rate ServiceNow Discovery an eight out of ten.

I use the tool for IT change management. 

I am impressed with the tool's incident problem change management. 

The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution. 

I have been using the solution for three years. 

I would rate the product's stability an eight out of ten. 

I would rate the product's scalability a seven out of ten. The tool's discovery component was quite difficult to scale up. My company has thousands of users for the solution. We have plans to increase the usage. 

The tool's tech support has a slow response. We have encountered scenarios where there was a lack of response even. They didn't really understand the nature of the problem. 

Neutral

I evaluated the value of the BMC solution and found it to be better. 

The tool's setup was complex. It would rate its setup a six out of ten. The product's overall deployment took two and a half months to complete. We required five staff to complete the deployment process. 

We did the solution's deployment in-house. 

I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation. 

I would rate the product a seven out of ten. You need to consider the tool's alternatives before choosing the product. 

This is a part of ITOM. We use the product to identify servers and network equipment in our data centers.

To some extent, it has improved the way our organization functions. 

Discovering of network related equipment was an area where we had lot of success with.  This was after we helped identify issues with loopback interfaces and such. 

It is stable. 

Support is okay. 

It does create quite a few duplicate CIs, you need to monitor and clean them up.  

The initial setup is complex. 

We do not need any extra features. 

Printer discovery is limited, Server or Workstation categorization depends on OS, which can lead to wrong labeling. 

I've used the solution for the last two years. 

The solution is stable and reliable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

This product is not exactly scalable, or, at least, we haven't really had a chance to test its scalability potential. 

We have about six users on the product in our organization. 

We are only using 40% to 60% of capacity. We are not planning to increase usage. 

Technical support is hit or miss. They can be helpful or not, depending on who you get. 

Neutral

We had a different solution. However, the previous product was not customizable, which is why we switched. 

The solution is complex to set up. It took us nine months to implement the product. 

We need four to six people in order to deploy the solution. 

We did have someone help us with the implementation. 

We have seen ROI to some extent. 

We tend to deal with three-year licenses. I'm not aware of the exact pricing of the product. You do not have to pay for acquiring extra features. 

We're a customer. This solution goes hand in hand with ITOM. 

I'd rate the solution at a six out of ten.

We use the solution for configuration management.

Compared to other solutions, it is easy to implement.

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

Pricing could be improved to better accommodate various customer needs and business models. It ultimately depends on the specific requirements and budget constraints of each customer.

I have been using ServiceNow Discovery for eight months.

Compared to other solutions, the support is good. It's very fast and comprehensive. We have great integrated support from our community.

Positive

The initial setup is very simple and takes eight hours max to complete. It is a subscription module.

The solution is expensive.

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

ServiceNow Discovery enables us to efficiently implement and discover all our assets within the organization. It's agility and ability to provide comprehensive information with correct CI relations and ServiceNow Service Catalog offerings. Compared to other solutions, it's easier to comprehend the entire structure.

It retrieves accurate information from the CIs within the company, establishing correct relationships with users, owners, and other processes such as incident and change management. It also improves the relationship between the CMDB and all the infrastructure components.

There are some specific challenges, such as discovering VIPs or Citrix machines, these issues are manageable. ServiceNow offers integration with third-party products through REST APIs and predefined connectors, facilitating seamless interoperability.

Overall, I rate the solution a ten out of ten.

I can't discuss the use cases related to the product since I don't have many projects to deal with in my company that need the use of ServiceNow Discovery.

The out-of-the-box probes and patterns in ServiceNow Discovery are great features.

ServiceNow Discovery is a great tool. ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco. It would be great if the tool could handle more out-of-the-box functionalities to retrieve the information for routers, especially those from Cisco, including the updated devices.

I have experience with ServiceNow Discovery. My company has a partnership with ServiceNow.

Stability-wise, I feel it is a good product.

I do have experience with other tools similar to ServiceNow Discovery, but I don't remember the names of the tools I used in the past. Compared to the tools I have used previously, ServiceNow Discovery can be considered a useful product if someone wants to use an agentless solution, meaning you don't have to install any agent in your system.

The solution is deployed on an on-premises model.

The solution's deployment phase takes around a month to be completed.

I rate the overall solution an eight out of ten.

Primarily for discovering and managing organizational assets and tools. We maintain the hierarchy of all the assets, and if there are any issues, we can remotely configure them without any problems. So, it's useful for that purpose and a high-level overview.

There were various types of organizations, and we had three types of laptops. We could manage the different model numbers in a hierarchy, and the discovery helped us with IP ranges and network changes.

The most valuable feature is its integration with CMDB, as it collects all the data.

Another best feature for me is the ability to set up MID Serve remotely, which is a really nice addition. With MID Serve, we can do the configuration remotely, which saves us a lot of time and effort.

In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here.

I have been using this solution for three to four months. 

It is stable and works reliably.

I'd rate the stability at around eight out of ten. It works here. But, there are some hiccups that can be encountered, similar to any other solution.  Overall, it's quite stable.

I would rate the scalability around eight out of ten. It's pretty good, especially considering that ServiceNow Discovery is using MariaDB, which enhances its scalability.

There are more than 15 users using this solution in our organization.

The support is good. The documentation was quite good, and the guided setup makes it extremely easy to use, provided you know the right steps, like creating a directory user, for example.

Positive

I would rate my experience with the initial setup a seven out of ten, with one being difficult and ten being easy to set up. 

We had a team of five to six people working on the deployment. Each person had specific skills required for different tasks, such as service mapping, network setup, and the actual discovery process. Having a diverse skill set in the team proved to be beneficial for completing the work quickly and efficiently.

At the basic level, it took me around a week. However, at the organization level, there were a lot of configurations to be edited, and extensive mapping was required. So, in total, the initial setup took around a month.

To start the deployment, we used a target set that can be installed in the MID Server. From the MID Server, we initiated the discovery process using IP ranges provided by the organization or obtained through their routers. This allowed us to discover all the Configuration Items (CIs). However, we encountered an issue with service mapping, which took some time to resolve.

I would rate the pricing a six out of ten, where one being cheap and ten being expensive. 

My advice would be to familiarize themselves with ServiceNow CMDBs and understand how the discovery process works. ServiceNow CMDB is a crucial table management tool for discovery needs. Also, considering the importance of CMDB health management, incorporating it into the usage would be beneficial.

Overall, I would rate the solution a nine out of ten.

The solution is for all of our infra components.

The solution is straightforward to set up.

It is stable. 

We can scale the solution.

The solution is user-friendly. 

Between SolarWinds and ServiceNow, there is some communication gap. SolarWinds is able to give infra-related things, however, from a ServiceNow perspective, it'll discover all the things from an IT management perspective in real-time.

If you're integrating both tools, it's not going to integrate. If I'm using SolarWinds Discovery and if I'm integrating it with ServiceNow, in ServiceNow, I cannot get a direct fit. I need to manually play with it. While they function together, we still need to do manual interventions.

ServiceNow is very costly.

You need to recruit some developer support if you want to do some coding, and that is the one improvement area they need to look at.

They should add in infra monitoring.

I've been working with the solution for ten years. 

I've never had issues with stability. The solution is reliable. There are no bugs or glitches. It doesn't crash or freeze. Even if it is on-premises, there are no issues. 

The solution is scalable. 

We have escalated questions to support. However, they are more commercial than technical. 

Neutral

I've also worked with SolarWinds for ten years. 

The solution is very simple to set up and implement. It's not overly complex. 

If you are just implementing ServiceNow, it doesn't take too much time. If I'm using their SaaS-based services, it might take two weeks. 

It is an expensive solution. Per licensed user, it may be around $160 to $180. There may be additional models a company needs to buy for ITSM functionality.ITSM will not work independently, and therefore we need other models. 

I'm an end-user and integrator.

We are dealing with the latest version of the solution. 

We're using both cloud and on-premises deployments. 

I'd recommend the solution to other users. 

I would rate the solution an eight out of ten.