Our company has forty team members who use the solution for change management, problem management, and our intake process. 

We use the workflow management tool for several provisions. For example, a requester creates the request, it goes to the floor for approval, and then it automatically connects with the backend VR process. The destroy process uses the same format. 

It provides a great variety of features and modules that help optimize the operations. Automation streamlines tasks and improves efficiency, while reducing costs by leveraging machine learning and artificial intelligence.

Our clients use ServiceNow IT Operations Management to manage their IT infrastructure, that is, to track all their servers and storage.

The solution is deployed on the cloud provided by ServiceNow.

We use the solution for infrastructure management and managing the changes. We have multiple teams of developers thus we come across a lot of modifications occurring daily. We handle them with the help of ServiceNow.

We use this solution primarily for event management, aggregation, correlation, and analytics. It has moved from simple correlation to AIOps and helps us and our customers move towards AIOps. In addition, the regional ITOM has been valuable.

We measure the challenges we face when detecting an anomaly based on thresholds, KPIs, or application infrastructures. We assess the three Ws of what, where and why. That has been the most valuable feature for any administrator, service, IT operator or support agent.

ServiceNow IT Operations Management helps in IT service management. It is based on ITL practices of service management.

We use this solution for incident management. It is a tax version only, so we use an internal Deloitte tool, and it is linked. It is related to the incident management process, so we get incidents related to the issues of the Deloitte internal taxation tool.

Any issue related to ServiceNow IT Operations Management and related to authentication or authorization is included at the beginning of the tool. All the internal and external users need to be added to the particular device to use it. We also have to create a group, and the email drops into our email box. We then pick the email up, and the ticket is created.

Access to that particular tool is provided to us, and we mention all the information for a specific incident. For example, if a user needs access to the tool, we go through basic authentication, process it and once it is completed, we close the incident. In addition, since it is a taxation-related tool it allows us to add users and specific documents.

When there are issues, most of the users are unaware of the functionality or what steps they have to follow.

The main use case for ServiceNow IT Operations Management in my experience was to streamline and enhance various IT operations, including regular management, incident management, change management, problem management, and knowledge management.

It's used a lot for event management. They have monitoring systems. They will integrate with ServiceNow, for the events, for catching events. They will auto-correct on the incident. They also auto-perform the task. An engineer is not doing it manually. For example, if I want to start the Oracle services or I want to launch the AWS or Azure or Google Cloud, a virtual machine, some machines will be automated. Okay. Through cloud applications in ServiceNow, there's CMDB configuration item management, which they need to onboard to ServiceNow. Users want to maintain CMDB on-time maintenance and all the information will be stored in ServiceNow.

You can also automate the requested items. For example, if users want to launch services or launch virtual machines, they just need to raise that request. Other things will be automated. If I want to start Oracle services, engineers traditionally will write some commands on the server. They will log into the servers and perform the task. However, we can automate those things, which will reduce the work and reduce operational costs and maintenance. 

My use cases for ServiceNow IT Operations Management include problem management, incident management, ticket management, and helping users set up IT and asset management systems.

ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization.

The primary use case is mainly for our daily tracking of tickets, creating a dashboard to check the SLA or if any ticket is open or closed if any got breached. 

We use the solution on a daily basis for configuration management, capture of configuration management, consumption, and addition.

We use the product for discovery and visibility management. 

We use this solution for issue tracking because we have a lot of external customers. So if any of our customers have an issue with our product, they create a ticket, and our system integrates that ticket and allows us to track it end to end when it is open. Then our CEO or engineer can go to the site and fix the issue or change each piece of data. So we use this solution for all the life cycles.

My company primarily uses the solution for managing our application catalog, incident management, and as a configuration management database. We also use it for lifecycle management over our applications.

We are using ServiceNow ITOM Health. We correlate alarms from different platforms and then use it for incident management.

ServiceNow was one of the chosen ITSM tools in my previous organizations. So, we were leveraging CMDB and ITSM. We had the incident change, service management, and PA modules. It was primarily used for incident management and tracking the services' up-times and user requests. 

We were using ServiceNow ITOM at times for project management. It was customized to do the tracking. We had created something similar to a Kanban board to see how the processes and services were working.

When we started, it was on-prem, but then slowly, we migrated to the cloud.

I use the tool to create tickets and solve incidents. It also helps us to check and review dashboards and present them to the management. 

The solution is used primarily for operations management. 

Customers use ServiceNow IT Operations Management for IT Operations, ServiceNow Discovery, Event Management, and then service mapping for the CMDB.

We use ServiceNow for incident management. When an incident occurs, it is assigned to the respective team, who works on resolving the issue based on its severity level. We also define severity levels such as critical, medium, or minor.

My company implements the solution both on-premises and in the cloud for clients. 

The solution is used to discover assets, their dependencies , service mapping and implement all required ITSM modules including CMDB and Asset Management on a single platform.

We primarily use the solution for our customers, which are based in Orlando, Quebec, and Paris.

I usually use two open objects that I need and if any requests come in, I request that the IT guys do it for me.

ITOM is a vast solution so primarily we are using cloud management or discovery event management. We also use ITOM for certification management. We're using the enterprise version which includes all modules. I'm a solutions architect. 

We primarily use the solution for event consolidation and correlation as well as centralizing disparate managing tools into ServiceNow into our IT Operations Management. It's for infrastructure monitoring and a cloud management kind of tool.

We use ServiceNow IT Operations Management to manage the day-to-day operations of IT, as opposed to the Business Manager, which is responsible for cost management.

ServiceNow IT Operations Management provides an ITSM (IT Service Management) ITOM (IT Operations Management) service for a client.