The deployment process usually takes a few months to complete the deployment if it's a complete project. However, for basic configuration and preconfigured elements, it can be done in a shorter time. We only need to design it according to our requirements and set up assignments, tools, and configurations. We already have some predefined rules that can be used, but additional configuration may be necessary based on our specific needs.

We implement the product with the help of third-party service providers.

We did the deployment for the ServiceNow Now Platform in-house.

I am from a software development company and I work as a consultant as well as an architect for projects. Our operating model is that we work directly with the customer and we do the consultancy, we get into workshops with customers and discover their requirements and then our development team starts working on those requirements. So we have two levels. One is as a consultant who helps to finalize the requirements and the other is as developers who satisfy the requirements that have been defined.  

As far as how many people it takes for the deployment of the platform, that can not be determined as a set number either as it requires knowing the scope of the project and perhaps other factors like the expected timeline.  

We use a public cloud, but as our customer, you get a private instance. So you can think of it as an environment you can have in the cloud that is indicated for a particular customer.  As a customer, you do not get visibility as to whether it is in a public or private cloud. From a customer point of view, you do not know that or it is invisible to you. But in the backend, it now maintains their data and the platform using both AWS and Azure in the background and they use the cloud for that.  

Some parts of the implementation process are done in-house. For others, we partner with consultants.

We made use of a service integrator to assist us with the implementation and deployment. We didn't deploy with our own team. These people were qualified and know the product very well, so our experience was very good. The platform providers were also supporting the service integrators.

ServiceNow and one of their local partners in KSA assisted us with the initial setup and customization of this solution. They were handling all of the maintenance and implementation before my arrival.

Not many people are required for maintenance. In fact, I'm building my team right now. I have two administrators, where one is a backup for the other. I'm preparing two developers for the process implementation, development, and configuration. These people are not dedicated to this solution.

All of the development work will be done in-house. We will be integrating it with SAP, Salesforce, and other platforms, and I need my developers to be involved.

We installed it for ourselves, and we are the integrators for our customers.

It's not over yet. We are still in the development phase because the old one we were using was being managed by an external vendor who is responsible for all our time activities for the maintenance of Infosys and others.