Compare BlackBerry vs SOTI

BlackBerry

Based on 81 reviews.

SOTI

Based on 46 reviews.

Sample Customers

BlackBerry Enterprise Mobility Suite

Ashcourt Rowan, EMC Professional Services, Itochu, MBDA, North Hennepin Community College, PGGM, Rohde & Schwarz, US Navy

SOTI MobiControl

Citizen Mexico, Sanctuary Housing, PENINSULA HOTELS, East Orange High School, Andrews Distributing, Amey Plc, American Airlines

Popular Solutions

CylancePROTECT

14 reviews

BlackBerry Enterprise Mobility Suite

1 reviews

CylanceOPTICS

6 reviews

SOTI MobiControl

17 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

14%

Comms Service Provider

Financial Services Firm

Computer Software Company

18%

Manufacturing Company

12%

Retailer

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Hadar Eshel
Co-Founder and CEO at Cloudway
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of CylancePROTECT »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Leonard Altamura
Security Architect at WaveLength Ind
The reason why I choose SentinelOne right now is that I can fork timelines. I can create serialization or my own...
Read full review of CylanceOPTICS »
Ramez El Hallak
Principal Director at implefy
Our primary use case for this solution is secure file sharing.
Read full review of BlackBerry Workspaces »

Review 1 of 5

Sahi Ibrahim SOUMAHORO
Operation Manager at a construction company
I use SOTI MobiControl for enterprise mobility and remote control mobile device management. If a company has a lot of...
Read full review of SOTI MobiControl »

Review 1 of 1

Customer Service

Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of CylancePROTECT »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Niels Aerts
Founder at XPose
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of CylancePROTECT »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of CylancePROTECT »
Sooraj Makkancherrry
Software Manager at Philips
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of CylancePROTECT »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of CylancePROTECT »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of CylancePROTECT »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of CylancePROTECT »
Anonymous User
Software Engineer at a tech services company
We've had pretty positive responses from technical support when we have reached out to them for assistance.
Read full review of CylancePROTECT »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of CylancePROTECT »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of CylancePROTECT »
Ruchi Chauhan
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of CylancePROTECT »
Lynda Groulx
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of CylancePROTECT »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of CylancePROTECT »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of CylancePROTECT »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Loic Maury
IT Manager at PBD
CylancePROTECT's technical support is non-existent.
Read full review of CylancePROTECT »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »

Review 1 of 30

Sahi Ibrahim SOUMAHORO
Operation Manager at a construction company
Technical support is very helpful. I would rate technical support as nine out of ten. The first time I made contact...
Read full review of SOTI MobiControl »
Eric Joly
Project Integration Engineer at Zetes
The customer service is okay.
Read full review of SOTI MobiControl »
Mario Car
Account Manager at Bidvest Mobility
I don't deal with them directly, but our dedicated MDM Guardic team does. The team did mention that initially, it...
Read full review of SOTI MobiControl »
Phuong Soksambo
System Administration Unit Manager at a financial services firm
I have experience with technical support. They are quite good. Also, they very quickly understand the issues and what...
Read full review of SOTI MobiControl »
Abbasi Poonawala
Chief Enterprise Architect at a financial services firm
SOTI has good technical support. They have offices with Canada-based companies and offices across different...
Read full review of SOTI MobiControl »
Norman Chan
Team Leader of the Mobile Solution at UDS Data Systems Limited
The tech support is not helpful.
Read full review of SOTI MobiControl »
Matteo Strangio
Technical Officer at Strangio
The customer service and support are good. They resolved my issues very easily. The support is very user-friendly....
Read full review of SOTI MobiControl »
Nizar Benslimane
Director and General Manager at Teledyne
We are certified and we offer good support. The support from SOTI MobiControl is helpful.
Read full review of SOTI MobiControl »
Anonymous User
CTO at a computer software company
Technical support is worldwide and is available 24/7. It's available in all regions and in different languages. We...
Read full review of SOTI MobiControl »
Ramil Lopez
Team Lead, Store Systems Support - Digital at a retailer
It's fine. We have Enterprise Support, so they're always there for us.
Read full review of SOTI MobiControl »
Anonymous User
Mobile ITS Technology Manager at a logistics company
Support has been great, we have Enterprise Support. The 24-hour support has really changed things, and it's just...
Read full review of SOTI MobiControl »
Anonymous User
Siebel CRM Business Analyst at UniCredit Business Integrated Solutions
Customer Service: I haven't contacted them. Technical Support: Technical support in SOTI is not to advanced. They are...
Read full review of SOTI MobiControl »
Anonymous User
Business Manager
Customer Service: Very good. Technical Support: Very Good.
Read full review of SOTI MobiControl »
Anonymous User
Team Lead - Mobile Applications at a tech company
Customer Service: Customer service is good but there is lack of technical support for older versions. For every fix...
Read full review of SOTI MobiControl »
Anonymous User
Director, IT Services at a manufacturing company
Like anywhere else, if you can get past the first-tier agents who are reading off a script, SOTI technical support is...
Read full review of SOTI MobiControl »
Anonymous User
Project Coordinator at a healthcare company
If the chat feature is able to be built, that would be the only thing I have a comment on when it comes to tech...
Read full review of SOTI MobiControl »
Anonymous User
Mobile Device Management at a transportation company
I give support 1/10.
Read full review of SOTI MobiControl »
Anonymous User
Business Manager
I would give technical support a rating of 9/10.
Read full review of SOTI MobiControl »
Albert Haynes
Senior Analyst Service Management at a transportation company
Technical support is excellent. They are knowledgeable and responsive. I'd rate them as excellent - a full ten out of...
Read full review of SOTI MobiControl »
Anonymous User
IT Analyst at a manufacturing company
Technical support has been good. They're very responsive. We had basic support before, but now we have the Enterprise...
Read full review of SOTI MobiControl »
Anonymous User
Systems Engineer at a tech services company
I would rate their support as excellent. I would rate them a ten out of ten.
Read full review of SOTI MobiControl »
Susan Neuder
Site Lead - Lancaster Facility at a retailer
So far, tech support has been very good. They're responsive and they've been able to provide solutions to the issues...
Read full review of SOTI MobiControl »
BAKELAL SAROJ
Consultant at Hema
The technical support services are good.
Read full review of SOTI MobiControl »
JohnDeWerd
Works at a computer software company
Their enterprise support is very attentive and very good.
Read full review of SOTI MobiControl »
Anonymous User
IT Support Manager at a wholesaler/distributor
Technical support is great, and we have found them to be helpful.
Read full review of SOTI MobiControl »
Anonymous User
IT Engineer at a transportation company
Technical support is pretty good. The response time is good and the results were that the cases I had were solved....
Read full review of SOTI MobiControl »
Nicholas Cardinal
Software Developer at a construction company
I believe I did reach out to them once. They got to it quickly and resolved my issue.
Read full review of SOTI MobiControl »
KanchanaGiragama
Senior Technical Support Engineer at Safe Project Pvt Ltd
The technical support team resolves the issues daily and provides continuous support.
Read full review of SOTI MobiControl »
Anonymous User
Industry Analyst
Customer Service: Customer Service has been great, it is easy to get in contact with SOTI for questions or issues,...
Read full review of SOTI MobiControl »
Anonymous User
Senior Administrator at a computer software company
The support is very good from SOTI MobiControl. They have good knowledge and are quick to respond.
Read full review of SOTI MobiControl »

Review 1 of 30

Technical Support

No Data Available

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