Easily one of the most valuable features is the ability to give remote control support to Samsung Devices from Android version 2.3.6 and up. The Application Catalogue for deploying Google Play and Enterprise Apps is also excellent, as well as the secure content library for distributing files to devices in a secure manner. The ability to also remotely and silently install apps on mass to a device fleet is a great way of maintaining core app consistency and version control.
Improvements to My Organization
SOTI MobiControl has greatly benefited the Information Services department of our organisation, as well as the users of the device. The Remote Control feature for our Samsung Android devices has allowed us to greatly improve resolution times for users having technical issues in the field (a lot of our employees work remotely and visiting head office can sometimes be a multiple day trip). It also allows us to monitor the fleet and alert us to any situations that can potentially cause a security or privacy issue. It also has allowed our staff to stop using the devices as a simple phone call and email device and allow them to take on more and more of their work using this device by allowing us to distribute internally developed productivity apps and enabling them to access files, forms, policies and procedures through the Content Library.
Room for Improvement
SOTI MobiControl can improve itself in its Reporting module, as while it has a lot of pre-built reports, making custom reports can be quite cumbersome and the addition of a Report Building wizard would be ideal. It also lacks App Containerization features that other EMM and MDM solutions offer. Also, currently if you want to push out a new version of an App, you need to create a new App Deployment rule, as it gives no ability for you to change an existing rule to push out a new APK file.
Use of Solution
I have used this product from version 6 to its current version 11 -- for 4 years.
We did not encounter any issues with deployment; it is a simple and easy process to get started with this product. Even with scaling the solution up as our fleet grew, we did not encounter any major issues with migrating the deployment to new servers or databases.
We have only encountered minor stability issues. When we have, SOTI support was able to resolve these quickly.
We have only recently encountered scalability issues with our current deployment outgrowing the Database server’s performance. One piece of advice is that once you get over about 1000 devices deployed, invest in a dedicated SQL server for this product.
Customer Service and Technical Support
Customer Service has been great, it is easy to get in contact with SOTI for questions or issues, and our Australian account manager has always been easy to get in contact with. Technical Support
Technical support has been great; we have a primary contact dedicated to us in the Australian office, as well as access to the rest of their support teams. Any technical issues or enquiries usually get a response and reaction from SOTI either same business day or next business day.
This has been the only Mobile Device Management solution that our organisation has deployed to date.
Setup was very straightforward. The installer scales quite easily to allowing you to install everything on a single box, or splitting the roles among various servers for high-availability. The most complex part of setup was configuring all the firewall rules for Device Agent communication and web portal access.
We deployed the product with an in-house team, but on occasion would use the vendor team for assistance with steps.
Pricing, Setup Cost and Licensing
Original setup cost for this device was $24,000 AUD initially with software assurance and support on annual renewal. It has now grown with our devices to around $80,000 AUD annually, leaving at it costing us $220 AUD a day to run.
Other Solutions Considered
MobiControl was initially used by the South Australian company before it merged with the national organisation. When we were looking for a National solution, we evaluated Dell’s K3000, AirWatch, MobileIron and SOTI MobiControl. SOTI MobiControl was the clear choice for us as a non-for-profit, as they presented us with a very competitive price and the superior Remote Control functionality allowed us to provide support to our 4 metro and 30+ country bases from central sites much more easily and with a smaller team.
The advice I can give you if you are looking into deploying MobiControl is to have a look at the functionality you need. SOTI MobiControl is one of the clear leaders of Android, with their Android+ technology supporting Samsung, LG and other major vendors, so as a person with a majority iOS fleet, you may find other MDM’s do the same things. If you are a predominately Android shop, this product is the clear choice, as SOTI is one of the major innovators with MDM’s for Android. It had support for SAFE and KNOX technologies with Samsung for example well before the other MDM providers did.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nov 19 2014