SOTI MobiControl Review

Allows us to easily move items from one configuration to another


What is our primary use case?

We use it for tracking RF units. Across the whole network, we have about 1,000 devices.

How has it helped my organization?

The way SOTI has improved our organization is that we were trying to get off of the legacy MSP configuration. The improvement for us is having an OS and an interface for which we can get active support, if we need it, for configuring a unit.

What is most valuable?

One of the most valuable features is the ease of moving items from one configuration to another; it's a Windows-like setup. Also, the admin console is very easy to manage and to move through.

What needs improvement?

For the most part, the application deployment works well. Occasionally, when moving a gun, we'll see that we have to manually intervene, when working with the setup.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It has been very stable, so far.

What do I think about the scalability of the solution?

The scalabililty is very good. We've not seen any issues. We have five sites, so far, that are using it.

How is customer service and technical support?

So far, tech support has been very good. They're responsive and they've been able to provide solutions to the issues that we've brought up.

Which solutions did we use previously?

We used MSP previously. We switched to SOTI because MSP was out-of-support.

How was the initial setup?

The initial setup was pretty straightforward. We had to work with our server team so that it was set up the way QC likes to have things set up. To set up the server, it took about a week or two, and that was more just a matter of coordinating. It was very reasonable. It took longer, on our side, to do the legal part.

Our strategy has been to use SOTI to move away from MSP and to get legacy equipment operational, before trying to get anything new going.

In terms of deployment, we've mostly had one person from each of our sites focused on this particular implementation. At some sites, the configuration changes more rapidly than at others.

What about the implementation team?

We worked with SOTI on the set up.

What was our ROI?

We really haven't had that much time with it yet. It's working well. We have more flexibility with the solution, but there isn't really a fixed number that I can give for ROI at this point.

What's my experience with pricing, setup cost, and licensing?

SOTI's pricing seems to be competitive.

Which other solutions did I evaluate?

AirWatch was the other one we looked at.

What other advice do I have?

Make sure you can gather your equipment and thoroughly test the configuration before you start rolling out.

We use the remote control technology and screen sharing features for both Android and IOS. At my location, we are using it more for Windows, while some of the other sites are using it for Android. There have not been any complaints or any concerns, they've been working well. I don't know that it's reduced device downtime, as of yet. We're relatively new using it.

We also lock down units and that has also been working fine. We do not have the location services on at this point in time, with our configuration. 

We will be increasing usage of SOTI when we bring on the new DC site that we're planning to put up in the middle of next year. I can't say it's been a cost-savings. It's been more of an update solution, for us.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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