We performed a comparison between BMC TrueSight Operations Management, IBM Tivoli NetCool OMNIbus, and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The Event Management is outstanding; still is the most interesting part of the product."
"The tool is flexible enough to be customized based on customer requirements."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"It is a stable solution."
"It is very helpful to be able to apply rule-based routing to alerts."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"The monitoring is the solution's most valuable feature."
"It is an easy-to-use solution."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"The most valuable feature is the event management capability."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"The product has helped our organization with in-depth monitoring."
"It can send messages to our ticketing system."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"We are able to do problem determination on runaway processes."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"The product’s auto-remediation feature helps with automation."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"BMC's online documentation is often incorrect or incomplete."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The solution is overly complex."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"Its technical support team takes longer to reply."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"The web portal and typical event controls are a little outdated."
"The cost of the product is quite high. They should work to adjust their pricing models."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"The price could be improved."
"The solution should have more tools for monitoring the cloud engine versus on-premise."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"The console feature is very poor, and it would be very good for us if this were improved."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"The GI is difficult to work with and the reporting servers are also difficult."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
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