We performed a comparison between BMC TrueSight Operations Management, DX Unified Infrastructure Management, and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."It works irrespective of the operating system we’re running."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"I like the event management part."
"Great out-of-the-box capability."
"One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."
"The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."
"It is easy to implement but requires good planning."
"It's easy to push out across numerous servers. Very scalable."
"We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"It is easy to implement."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers."
"I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."
"The product has helped our organization with in-depth monitoring."
"The ease of deployment, especially on Windows platforms, is valuable."
"It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention."
"It takes a lot of the headache out of managing your data centers and software in other places."
"It is a user-friendly product that requires almost no maintenance."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The solution could improve its price."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The UIM has no features through goods and services yet. "
"It needs a little bit more functionality in the Admin Console."
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"We would like to see automatic network topology."
"DX UIM's reporting and customization need to be improved."
"We've had issues with pulling reports."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"It would be good to implement views showing the aggregated status graphically."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"I would like to better be able to monitor Oracle processes."
"I would like to see better support for monitoring Unix-based systems."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"In a future release, they should add email notification alerts."
"The console feature is very poor, and it would be very good for us if this were improved."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"The solution should be more user-friendly and offer a better user interface."
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