BlackBerry Enterprise Mobility Suite Stability

SC
IT Mobility Support Analyst at a financial services firm with 5,001-10,000 employees

BlackBerry Enterprise Mobility Suite is very stable.

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LG
Technology Specialist at a tech company with 1,001-5,000 employees

It is a reliable solution.

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MC
Infrastructure engineer at a insurance company with 10,001+ employees

We haven't really had problems with stability in the recent past. We were on legacy Good for a long time and it had eventually become stable. We had some problems early on. We had problems with different products being stable. But lately, except for the QA that I mentioned before - the quality analysis they do, especially on the new products, especially on their clients - it's been relatively stable.

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Buyer's Guide
BlackBerry Enterprise Mobility Suite
April 2024
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
RC
Regional Business Manager at a consultancy with 201-500 employees

It is a stable solution.

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NR
Senior Technologist at a legal firm with 1,001-5,000 employees

There were some issues during the upgrades in the past, but that was far in the past. Recently, I can't say that I have had any stability issues.

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SG
technical support analyst lead at a financial services firm with 1,001-5,000 employees

There have been a few times that there have been issues from the BlackBerry perspective that have caused a lot of headaches in our environment. Thankfully, it has been few and far between. For example, we had one time where there was an issue that caused devices to fall out of compliance because of something with Knox.

For the most part, it has been stable. It is unfortunate because you are dealing with mobile devices and you have to rely on the team member to work from their mobile device. There are times where we have issues because team members are not properly updating their phones and their Blackberry apps, regularly. There is no way to replicate all the variables out there: All the different types of device models, different types of operating system levels, and versions of apps on their phones. 

If they have a version from three versions ago, I have no way of replicating that on a device to see what could be causing their issue. The only thing we can do is deactivate them, upgrade their iOS, and reprovision them. This way they have the latest, greatest everything and hope that the issue does not reoccur. With the App Store, there is just no way to get older versions of apps.

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JP
Mobile Product Engineer at a financial services firm with 10,001+ employees

We've had no issues with stability. We've pretty much got our disaster recovery plan set up, so we're fairly good on that point.

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KL
Moblity lead at a financial services firm with 5,001-10,000 employees

It's very stable. There were some very minor and specific issues, but no larger issues.

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DL
Head of Mobility at a financial services firm with 1,001-5,000 employees

It is very stable. I haven't had any major outages. The only issue we have, and I don't think we have too much control over it, is when devices, OS's such as iOS, do an update that breaks the application. That's usually beyond our control.

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JL
Owner at a tech services company with 51-200 employees

They have a big install base, so the solution is pretty stable. The problem is they keep trying to integrate new items. They keep buying new companies and integrating them into the platform. It's one thing to have it properly integrated. It's another thing to have it presented properly to the customer. The customer needs to become convinced it's a worthwhile addition.

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HW
Messaging Engineer

The newer version is pretty stable.

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TB
Systems Engineer at a financial services firm with 10,001+ employees

As far as stability, for the majority of this migration, it has been pretty stable. I do not have any complaints about it.

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DW
Administrator at a energy/utilities company with 1,001-5,000 employees

It is a very stable product. We have around 400 users on it. They just use the BlackBerry Work application for about 5000 devices overall. The BlackBerry 10 device and Android are very stable and perform well in our everyday business.

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DS
Deputy Technical Service Lead at Halodata

On the stability, yeah. For the stability, I think they need to... How to say? Because we always [inaudible 00:15:08], I think they have a good, the stability. Did you mean about the updated, right? The patching?

Currently, in all organization, we have around... Just for ITS, we have around 30... Yeah, 30.
Some of them, their role is for the first, our country manager and then me and my leader. 
Currently I'm a consultant.

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AM
IT Sys. Admin Front office

It's really very rare for us to have had got problems with stability of the environment. For, a minimum of one year it has been running without any problems. There was an issue, where we configured something, and we had a problem with stability. But other than changes to the configuration, we have not had any problems with the stability.

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MD
Senior Adviser IT at a consultancy with 51-200 employees

We've had issues with devices not responding and needing to be reinstalled, but from the server side things seem to work, it seems to be fairly stable.

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PB
Network Engineer at a insurance company with 1,001-5,000 employees

Some users have complained that some features cannot be done through the BlackBerry Access Hub. So, we are still working with BlackBerry on how to make this work. Other than that, everything is working correctly.

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RT
IT Administrator Associate at a tech services company with 51-200 employees

The solution is quite stable. We haven't had any issues with it.

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RT
IT Administrator Associate at a tech services company with 51-200 employees

The solution is stable.

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Buyer's Guide
BlackBerry Enterprise Mobility Suite
April 2024
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.