We performed a comparison between Atlassian Confluence, OpenText Extended ECM, and SharePoint based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals)."It integrates well with other Atlassian products"
"I like the documentation. It's a central platform, and there are many things that I can do with it. I'm very pleased about it."
"It seems highly scalable. There are 500 end users using this solution."
"The trial stages, the ability to connect it to Jira, and the ability to export in PDF are all good capabilities."
"Atlassian Confluence is flexible and allows adding different types of context on the page and connecting a hypertext, like a web page, without a source."
"Collaboration is most valuable. You can upload or create your documents on Confluence and share them with your team members. Your team members also can share documents."
"The solution helped us to see where we were going wrong and where we were doing good, and that helped us to make proper decisions"
"The integration's very good. You still have integration with lots of third party products, and it's very good."
"Most of our customers are very fond of the upgraded smart user interface."
"The tool's most valuable features are document storage, security, and compliance."
"It's a very good solution."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
"It has helped us with storing all the documents, which means that people are not going to intervene. There is a way of extracting knowledge within documentation and tracking it. There are knowledge assets for where documentation is stored, indexed and searchable through SharePoint."
"Its functionality is enormous."
"Information is much more readily available."
"SharePoint is already moving to cloud, if you are using SharePoint online, which is cloud-based technology, it is more accessible."
"SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file."
"I do like the collaboration around documents. The versioning history has proven useful in some instances as well."
"The online editing capabilities, file sharing, auditing, information security, ease of solution management, and the easy user adaptation to the platform are the most valuable features."
"We can arrange all our documents on one platform and see the document's changes and edits."
"The price could be improved. I have heard that certain adjustments would be made in 2024 and that it will then be more expensive, but I don't know the specifics."
"We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations."
"The dashboards should be improved."
"There could be an option to collaborate with other users while editing the documents."
"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."
"The UX is a little bit all over the place."
"There needs to be a flexible pricing model, where we can pick and choose services and customize our pricing model."
"An area for improvement would be the intuitiveness of using the features, especially if you want to customize."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"OpenText Extended ECM's user interface could be improved."
"The solution's performance, stability, and consistency could be improved."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"The solution needs to improve the user interface."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"Needs improvement on the user interface."
"The way to change the version of the files in SharePoint should be improved. The method of synchronizing files from local to the cloud can also use improvement."
"I would like it to be more compliant with global regulations. There are certain features which could be included that currently are not there, such as compliance and record management capabilities."
"SharePoint sometimes cannot handle the amount of co-editing that we do."
"Emails stored now do not display metadata in native format."
"The product does not perform 100% when used outside of a Microsoft based browser, Chrome, Firefox, etc."
"It is too heavy. MS should not have paid foreign coders dollars per each row of code. They wasted the stability and reliability in the end."
"Search can be improved a lot because we are always trying to compare it with Google Search. Beyond that, it would be helpful to tag the documents."