This was the first RMM solution I ever used. Before that, the only remote management methods I used were via Remote Desktop, connecting over VPNs, connecting with PutTTY, or some other secure connection method. I added LogMeIn; at the time, to make it easier to manage the systems - and it worked like a charm!

We used Remote Desktop, VNC, pcAnywhere. They were okay to use, but each machine had to have a separate port on it to connect to that machine, because they were all trying to port to the external world, the public internet, from the private network.

Then LogMeIn came out and didn't need any of that because it's cloud-managed, so it actually creates its own port for each machine, which is not a problem. And it works great.

We also use LogMeIn Rescue.

I used UltraVNC. I switched because I liked the encryption and the security of LogMeIn.

I have not used a different solution.

WebEx and it was clunky back then and expensive.

GoToAssist used previously, and still do in some cases. It was awkward, required user intervention, and often got stuck on admin things.

It may have been pcAnywhere or Carbon Copy. It was so long ago that I don't remember.

When I came to the company, it was five years ago, and a lot of the users were already using the free version, when it was free. The pricing was good enough that it was an easy answer.

I can't remember what we used before, but it's been awhile.

This is our first of its kind that we've used.

A few, and still use TeamViewer in some instances.

I have used many. I chose LogMeIn because it gives me everything I need. 

I have used SolarWinds, BeAnywhere, Bomgar, and all kinds of different things over the years.

We did not have a previous solution.