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Amgad Soliman
Senior System & Security Administrator at a legal firm with 51-200 employees
Real User
Top 5
Easy to use, good user interface, and helpful support

What is our primary use case?

We use Microsoft 365 Business for documentation, Teams, OneDrive, and Exchange Online.

What is most valuable?

Microsoft 365 Business applications are very used to use and have a good interface.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately five years.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 100 users using the solution.

How are customer service and support?

We have a contract with Microsoft for support, we can open a support ticket and they will contact us within two hours by phone or email. The time frame for a resolution can depend on the issue we are facing. They have been very helpful.

How was the initial setup?

What is our primary use case?

We use Microsoft 365 Business for documentation, Teams, OneDrive, and Exchange Online.

What is most valuable?

Microsoft 365 Business applications are very used to use and have a good interface.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately five years.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 100 users using the solution.

How are customer service and support?

We have a contract with Microsoft for support, we can open a support ticket and they will contact us within two hours by phone or email. The time frame for a resolution can depend on the issue we are facing. They have been very helpful.

How was the initial setup?

Microsoft 365 Business is easy to implement. It takes approximately one hour to complete.

What about the implementation team?

For the deployment and maintenance of the solution, we have a team of three or four technicians and one manager.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be reduced, it is expensive. We recommend customers purchase annual subscriptions because they receive a discount of two free months.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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SM
CISO Executive at a financial services firm with 201-500 employees
Real User
Top 20
Reliable, scalable, flexible, and can be run on different devices from different locations

What is our primary use case?

We have a mixed deployment. Some solutions are on-premises, and some are on the cloud. We are using email on-cloud, and document management and sharing of documents are done on-premises. We have the latest version of this solution.

What is most valuable?

Its flexibility is most valuable. It provides flexibility and a dynamic approach. It is not limited by a physical location, and it can be run on different devices from different locations.

What needs improvement?

They can improve its price and make the way of sharing documents more secure.

For how long have I used the solution?

I have been using this solution for around three months.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the

What is our primary use case?

We have a mixed deployment. Some solutions are on-premises, and some are on the cloud. We are using email on-cloud, and document management and sharing of documents are done on-premises. We have the latest version of this solution.

What is most valuable?

Its flexibility is most valuable. It provides flexibility and a dynamic approach. It is not limited by a physical location, and it can be run on different devices from different locations.

What needs improvement?

They can improve its price and make the way of sharing documents more secure.

For how long have I used the solution?

I have been using this solution for around three months.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

It is scalable. We have around 600 users.

How are customer service and technical support?

So far, we didn't require any technical support. 

How was the initial setup?

It was complex.

What about the implementation team?

We got help from their local office for deployment, and we are satisfied with their support.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a yearly basis. Its price could be better.

What other advice do I have?

I would rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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AA
ASM at a healthcare company with 51-200 employees
Real User
Top 5
A stable and scalable enterprise office solution that requires zero maintenance

What is our primary use case?

We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.

What is most valuable?

I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.

What needs improvement?

The price could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for about two or three years.

What do I think about the stability of the solution?

Microsoft 365 Business is stable. We haven't had any issues.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. We have over 75 users at the…

What is our primary use case?

We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.

What is most valuable?

I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.

What needs improvement?

The price could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for about two or three years.

What do I think about the stability of the solution?

Microsoft 365 Business is stable. We haven't had any issues.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. We have over 75 users at the moment.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We implemented this solution by ourselves. We have about five to ten technical team members working with this solution.

What's my experience with pricing, setup cost, and licensing?

It could be cheaper. It's cloud-based, and we pay a yearly subscription.

What other advice do I have?

I would definitely recommend this solution to potential users.

On a scale from one to ten, I would give Microsoft 365 Business a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MR
AVP at a computer software company with 501-1,000 employees
Real User
Top 10
Accessible from anywhere and doesn't require any support

Pros and Cons

  • "We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
  • "Some of the functionalities available in the desktop version are not available on the cloud."

What is our primary use case?

We use it for documents and PowerPoint presentations. We are most probably using its latest version.

What is most valuable?

We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation.

What needs improvement?

Some of the functionalities available in the desktop version are not available on the cloud.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the scalability of the solution?

We have around 1,000 people.

How are customer service and technical support?

It is a good product, so we don't need anything from the support team.

How was the initial setup?

It was easy. We did not do anything. It was already available on the cloud as a part of the Microsoft platform. There is no need to implement it.

What's my experience with pricing, setup cost, and licensing?

Given the current COVID situation, I am quite happy that we use this product. With a cheaper solution, we might end up needing support.

What other advice do I have?

It is quite a good product. Technically, we are happy with this product.

I would rate Microsoft 365 Business a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AG
Delivery Head IT & IS at a non-tech company with 10,001+ employees
Real User
Top 5Leaderboard
A very stable and flexible solution

Pros and Cons

  • "The best feature of the solution is its flexibility."
  • "I feel that the user interface can be better when it comes to file sharing."

What is our primary use case?

We always use the latest version. 

The solution helps us to manage our business better and to connect with our teams. Nowadays, everybody's working from home and it provides us the ability to stay connected and to continue with our work.

What is most valuable?

The best feature of the solution is its flexibility. 

What needs improvement?

I feel that the user interface can be better when it comes to file sharing. At times, it is too clumsy, especially when there is a need to go to the team channel.

The user interface in respect of access and the channels can also be improved. 

For how long have I used the solution?

I have been using Microsoft 365 Business for one year. 

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and technical support?

I have not had experience with technical support. 

How was the initial setup?

I cannot comment on the installation as we have not handled it. 

What's my experience with pricing, setup cost, and licensing?

The implementation is company-wide and is already very flexible price-wise. 

There is a yearly licensing cost. 

What other advice do I have?

The solution is cloud based. 

It has around 15,000 users.

I would recommend this solution to others. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DB
Country Manager at a tech vendor with 11-50 employees
Real User
Top 20
A stable and scalable solution which is easy to use and has good performance

What is our primary use case?

As the solution is cloud-based, we have always been using the latest version.  I use the solution for everything. It is convenient. There is no need to save my work, as it is always in the cloud. 

What is most valuable?

The solution is easy to use and scalable. It is stable and we have had no issues with the performance. 

What needs improvement?

The solution could have better email automation. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two years. 

What do I think about the stability of the solution?

We have encountered no issues with the stability. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

I have not had…

What is our primary use case?

As the solution is cloud-based, we have always been using the latest version. 

I use the solution for everything. It is convenient. There is no need to save my work, as it is always in the cloud. 

What is most valuable?

The solution is easy to use and scalable. It is stable and we have had no issues with the performance. 

What needs improvement?

The solution could have better email automation. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two years. 

What do I think about the stability of the solution?

We have encountered no issues with the stability. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

I have not had occasion to make use of tech support. 

Which solution did I use previously and why did I switch?

I do not recall if we used a different solution prior to Microsoft 365 Business. 

How was the initial setup?

As I was not involved in the installation, I cannot comment on it. 

What other advice do I have?

My previous organization consisted of a small company, with fewer than 100 users. 

I would recommend the solution to others. It's a great tool. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SK
Technology Consultant- Networking Services at a computer software company with 201-500 employees
Real User
Top 5
A stable solution which is easy to use and install

What is our primary use case?

As the solution is cloud-based, we are using the latest version.  The solution is very useful. We typically use it for Microsoft Outlook and Word. 

What is most valuable?

The solution is stable and easy to use. 

What needs improvement?

The solution could have better integration with other applications. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and support?

I have never had occasion to contact tech support. 

How was the initial setup?

The solution was easy to install.  The installation process took around a half-an-hour.

What about the implementation team?

One can…

What is our primary use case?

As the solution is cloud-based, we are using the latest version. 

The solution is very useful. We typically use it for Microsoft Outlook and Word. 

What is most valuable?

The solution is stable and easy to use. 

What needs improvement?

The solution could have better integration with other applications. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and support?

I have never had occasion to contact tech support. 

How was the initial setup?

The solution was easy to install. 

The installation process took around a half-an-hour.

What about the implementation team?

One can handle the installation on his own. 

While I do not know the exact size of the technical team involved in the deployment and maintenance process, I believe it to consist of around five people. 

What's my experience with pricing, setup cost, and licensing?

I cannot comment on the pricing, as I am not involved in it. 

What other advice do I have?

I am happy with the product at the moment.

I believe there are 350 users making use of the solution at the moment. 

I would recommend the solution to others. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AL
Sap Advanced Business Application Programming Developer at a tech services company with 11-50 employees
Real User
Top 5
Stable, scalable, easy to install, and available on-cloud

What is our primary use case?

We use it for sharing documents among ourselves. These documents are available on all devices where I log in with my account. We are using the latest version of Microsoft 365 Business.

What is most valuable?

It is on-cloud.

What needs improvement?

It can have more integrations with other platforms.

For how long have I used the solution?

We have been using this solution for one year in this company.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have around 40 users.

How are customer service and technical support?

I did not have any problems so far.

Which solution did I use previously and why did I switch?

I used Lotus Notes with Webex in…

What is our primary use case?

We use it for sharing documents among ourselves. These documents are available on all devices where I log in with my account. We are using the latest version of Microsoft 365 Business.

What is most valuable?

It is on-cloud.

What needs improvement?

It can have more integrations with other platforms.

For how long have I used the solution?

We have been using this solution for one year in this company.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have around 40 users.

How are customer service and technical support?

I did not have any problems so far.

Which solution did I use previously and why did I switch?

I used Lotus Notes with Webex in another company.

How was the initial setup?

Its installation is straightforward and easy. It didn't take more than five minutes.

What about the implementation team?

I did it myself.

What's my experience with pricing, setup cost, and licensing?

Its cost is fine because I have a lot of devices in my account.

What other advice do I have?

I would 100% recommend this solution. I will keep using this solution. 

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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