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Biswajit Mohanty
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
An enterprise business solution that provides data security and more storage

What is our primary use case?

We use it mainly for messaging and data storage. Mainly for storing OneDrive data.

What is most valuable?

I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good.

What needs improvement?

It would be better if Microsoft supported more integrations.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

What do I think about the scalability of the solution?

It's a scalable solution. We have over 65,000 users at the moment.

How was the initial setup?

The initial setup and deployment are easy.

What about the implementation team?

Nobody will implement this solution for you, whether you're a…

What is our primary use case?

We use it mainly for messaging and data storage. Mainly for storing OneDrive data.

What is most valuable?

I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good.

What needs improvement?

It would be better if Microsoft supported more integrations.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

What do I think about the scalability of the solution?

It's a scalable solution. We have over 65,000 users at the moment.

How was the initial setup?

The initial setup and deployment are easy.

What about the implementation team?

Nobody will implement this solution for you, whether you're a company or not. If you get a laptop, it's pre-installed. But if you do it from your home, doing your own DIYs, and you have mobile phones, your home laptops, and you need to install it on your own, you can do it. It's easy if you're familiar with Microsoft products.

What other advice do I have?

I would recommend this solution to potential users.

On a scale from one to ten, I would give Microsoft 365 Business an eight. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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WL
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees
Real User
Top 5
Easy to use, scalable, and easy to install

What is our primary use case?

We are resellers and we recommend and sell solutions such as this to our clients. I also use it for my work.

What is most valuable?

It's easy to use.

What needs improvement?

The stability needs to be improved. It is not sufficient for my purposes.

For how long have I used the solution?

I have been using Microsoft 365 Business for two years. We are using the latest version.

What do I think about the stability of the solution?

It's not stable, but it's okay. Stability could be improved. I'm always lagging.

What do I think about the scalability of the solution?

It's a scalable solution. We have 100 users in our organization. We plan to increase our usage.

How are customer service and technical support?

We are the SI team, we manage…

What is our primary use case?

We are resellers and we recommend and sell solutions such as this to our clients.

I also use it for my work.

What is most valuable?

It's easy to use.

What needs improvement?

The stability needs to be improved. It is not sufficient for my purposes.

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

We are using the latest version.

What do I think about the stability of the solution?

It's not stable, but it's okay.

Stability could be improved. I'm always lagging.

What do I think about the scalability of the solution?

It's a scalable solution. We have 100 users in our organization.

We plan to increase our usage.

How are customer service and technical support?

We are the SI team, we manage it ourselves.

How was the initial setup?

The initial setup was straightforward.

It was easy, and it only took two minutes.

What about the implementation team?

I completed the implementation myself.

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
ITCS user
Board Member at a tech services company with 1-10 employees
Real User
Top 20
User-friendly, scalable, stable, and simple to set up

What is our primary use case?

I use Microsoft 365 Business for office products.

What is most valuable?

I like Microsoft 365 Business it's very good. It's easy to use.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years. We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product. We have two users in our organization who are using this solution.

How are customer service and technical support?

We have not contacted technical support. We have never needed it.

Which solution did I use previously and why did I switch?

I am familiar with OpenOffice, but it has…

What is our primary use case?

I use Microsoft 365 Business for office products.

What is most valuable?

I like Microsoft 365 Business it's very good.

It's easy to use.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product.

We have two users in our organization who are using this solution.

How are customer service and technical support?

We have not contacted technical support. We have never needed it.

Which solution did I use previously and why did I switch?

I am familiar with OpenOffice, but it has compatibility issues with files. We prefer Microsoft Office products

How was the initial setup?

It is very easy to install Microsoft 365 Business.

What's my experience with pricing, setup cost, and licensing?

The price could always be better. I live in Turkey, our economy is not very good.

Licensing fees are paid on a yearly basis.

What other advice do I have?

Yes, I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AW
Chief Software Engineer at a educational organization with 1-10 employees
Real User
Top 5Leaderboard
Stable, scalable, easy to use, and easy to install

What is our primary use case?

I am using it to write documents and do other things.

What is most valuable?

It is stable and easy to use.

What needs improvement?

It should support the local language. It should also be cheaper.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It is easy to use. We don't need any support.

Which solution did I use previously and why did I switch?

Sometimes, we use a local product from the Chinese market, which is similar to this solution. It has document editing or spreadsheet editing tools.

How was the

What is our primary use case?

I am using it to write documents and do other things.

What is most valuable?

It is stable and easy to use.

What needs improvement?

It should support the local language. It should also be cheaper.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It is easy to use. We don't need any support.

Which solution did I use previously and why did I switch?

Sometimes, we use a local product from the Chinese market, which is similar to this solution. It has document editing or spreadsheet editing tools.

How was the initial setup?

It is easy to install.

What about the implementation team?

Our IT team installed it. We have seven or eight engineers in our IT team.

What's my experience with pricing, setup cost, and licensing?

It is expensive. It should be cheaper, especially for companies and businesses. Licensing is on a yearly basis.

What other advice do I have?

I would recommend this solution. I plan to keep using this solution. 

I would rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Hemchand KG
RPA Consultant and Business Analyst at a performing arts with 10,001+ employees
Real User
Top 20
Scalable with good availability

Pros and Cons

  • "The best thing about 365 Business is its availability."
  • "We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss."

What is our primary use case?

Mainly, we are using 365 Business for enterprise automation, which we are currently doing for one of our clients.

What is most valuable?

The best thing about 365 Business is its availability.

What needs improvement?

We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss.

For how long have I used the solution?

I've been using 365 Business for more than 10 years now.

What do I think about the stability of the solution?

365 Business is stable. 

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. Almost everyone in my company uses it, so that's thousands of people.

What's my experience with pricing, setup cost, and licensing?

I can't comment on the price because my organization handles the license, but I think I'm happy with whatever it is. I think an annual license should be suitable. A monthly license also works because it's good to have the option to stop subscribing after three months.

What other advice do I have?

I rate Microsoft 365 Business eight out of 10. I would recommend it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
User with 201-500 employees
Real User
Exchange Online feature is helpful

Pros and Cons

  • "The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot."
  • "If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much."

What is our primary use case?

It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.

What is most valuable?

The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.

What needs improvement?

If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.

For how long have I used the solution?

I've been working with Business 365 for five years.

What do I think about the stability of the solution?

Business 365 is stable. 

How are customer service and support?

We've never had to contact Microsoft support.

How was the initial setup?

Implementing Business 365 is easy.

What's my experience with pricing, setup cost, and licensing?

Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.

What other advice do I have?

I rate Business 365 nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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BK
Associate Director at a comms service provider with 10,001+ employees
Real User
Top 5Leaderboard
Easy to share, good data backup functionality, and it is easy to install

What is our primary use case?

I use this solution for sharing data, and data backup.

What is most valuable?

The data backup is very good. I can use it to access my data from wherever I want, which is a very good feature. It's easy to share.

What needs improvement?

It should be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years. We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 300 users in our organization and we plan to continue using it.

How are customer service and technical support?

We have not contacted technical support. We have not had any issues.…

What is our primary use case?

I use this solution for sharing data, and data backup.

What is most valuable?

The data backup is very good. I can use it to access my data from wherever I want, which is a very good feature.

It's easy to share.

What needs improvement?

It should be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 300 users in our organization and we plan to continue using it.

How are customer service and technical support?

We have not contacted technical support. We have not had any issues.

How was the initial setup?

The initials setup was straightforward. It's easy to install.

What's my experience with pricing, setup cost, and licensing?

I have no issues with the pricing and licensing is on a yearly basis.

What other advice do I have?

I have no problem recommending this solution.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Abdulla Pathan
Technology Competency and Solution Head at LearningMate
Real User
Top 5Leaderboard
A stable and scalable office solution with a useful collaboration feature

Pros and Cons

  • "I like that you can tag somebody and add some comments to make the modifications. You can share it with people. You can actually keep track of changes and engage in real-time collaboration. You can actually make those documents track changes."
  • "It would be better if they offered more integrations to integrate with other platforms. It should also allow the content to be accessed over the LTI."

What is our primary use case?

We use it to collaborate on documents and for modification.

What is most valuable?

I like that you can tag somebody and add some comments to make the modifications. You can share it with people. You can actually keep track of changes and engage in real-time collaboration. You can actually make those documents track changes. 

What needs improvement?

It would be better if they offered more integrations to integrate with other platforms. It should also allow the content to be accessed over the LTI.

For how long have I used the solution?

I have been using Microsoft 365 Business for about two years.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

We pay annually for the license.

What other advice do I have?

I would recommend this solution to new users.

On a scale from one to ten, I would give Microsoft 365 Business a ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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