The technical support team is pretty reliable. Whenever we have an issue, it gets resolved.

Microsoft's technical support is outstanding, although it comes at a high cost. Nowadays, many GP users prefer to handle their support internally. As an alternative, they seek assistance from external resources rather than opting for Microsoft's services, which are expensive not just for GP but for various other Microsoft products as well.

We use technical support all the time and they are very good. Support is rated a nine out of ten. 

The product's support is excellent, characterized by fast response times, extensive knowledge, and efficient assistance. The support team is adept at handling various aspects, including knowledge sharing, deployment, integration, and pre-sales support.

Technical support is very good, and the cost is reasonable.

The technical support is okay, not good or bad. It depends on the in-house capabilities. The tech support team wants to do business, so they go according to their business interests. It's better to have an in-house team for stabilizing and maintaining the software.

The technical support is good but there are some issues. Sometimes I send something and they send back a completely different answer.

We haven't needed to contact customer service since we have a pool of competent and skilled developers who always deliver good results. We rely on them when we face any difficulties. 

The support from Microsoft is good but there is always from for improvement.

I rate the support from Microsoft Dynamics AX a three out of five.

My experience with customer service and support for Dynamics AX has been mixed. When dealing with standard functionalities, the support has been exceptional. However, the situation changes if any customization or external code is involved. In those cases, the support team tends to disclaim responsibility, which can create complications in resolving issues. I rate the support for standard modules and functionalities, around eight or nine out of ten. But when customization is involved, the support rating might drop to around four or five out of ten due to limited assistance with customized elements.

Technical support is good. They resolve issues at their level.

The customer service and support teams are always available to treat your support requests.

Only two individuals are needed to cover for technical support.

The overall support is good, however, I haven’t processed it myself. 

The technical support is good.

We has some issues in the past and the technical support was very good in handling our problem. They were very fast in their resolution.

Microsoft's technical support is good. 

We have not taken much support from the Microsoft tech team directly. We generally deal with that from our partner community.

We've dealt with technical support in the past, and they have been okay. 

Technical support needs improvement. I'm not going to accept Microsoft's assistance.

They almost always take a long time to resolve any problem. For example, a year ago, I had a problem with my management reporter that took more than six months to resolve.

We discovered that there is no problem with the management reporter after conducting an investigation. It had to do with updates or some sort of updates.

We follow Sure Step Methodology and provide the Sure Step documents for our customers.

The technical support from Microsoft is not bad. Normally, they are cooperative people. Normally in these kinds of software companies, they have their roadmap.  The support is rather satisfactory. We're happy with them.

Microsoft doesn't support it even if you maintain the support fees on a yearly basis. It's at end-of-life. Users need to move to Dynamics 365. 

Out of ten, I would give the technical support a rating of six.

It's excellent.

It's excellent.

Technical support is okay with the company that we use for support.

Premium support is good for the Microsoft aspect, but cloud support is not quite as good. They usually resolve issues very quickly, but sometimes do not provide key information when it is required by customers. This sometimes leads to clashes between partners and customers, as the partner is acting as first-line support.

The support here in Turkey could be better. However, the international support is good.

I rate the support from Microsoft Dynamics AX a three out of five.

We have a contract with Microsoft, and we don't have any problem with it because we have partners in Pakistan. If you need any help in that department, they help. If they can't, they file it directly with Microsoft. That's okay and not a problem thus far.

I would give technical support a rating of 7/10.

The technical support services could be faster.

Depends on the Partner as Microsoft tend to leave support to their Partners. This is the strategy they have which does mean that they may not get direct user feedback.

As above, can be a little hit and miss

Their support is okay.

The product is being decommissioned so technical support is all but non-existent.

It needs improvement.

It needs improvement.

Customer service needed more improvement.

For all of the issues we faced, we found solutions in TechNet and handouts.

I have not been in touch with technical support because I'm not dealing with any issues.

The technical support is satisfactory.