Microsoft Dynamics AX Review

Improving although still requires some attention


What is most valuable?

Flexibilty to allow change however this is its weakness as well. If you over develop core functionality it willing wrong.

How has it helped my organization?

Viewability of management data across all group companies. Introduction of consistent processes.

What needs improvement?

where different programmers have been let loose the product has a number of view inconsistencies and there are still issues that were in 4. Many bells and whistles have been added and some are not quite complete. Overall it is improving and becoming a more mature product.

For how long have I used the solution?

1 year on 2012. 8 years with 4

What was my experience with deployment of the solution?

Always down to number of development changes made to the core functionality. Data is also difficult to transform on day one.

What do I think about the stability of the solution?

As above, although testing minimises this risk

What do I think about the scalability of the solution?

so far, so good. Better scalability than 4.

How are customer service and technical support?

Customer Service:

Depends on the Partner as Microsoft tend to leave support to their Partners. This is the strategy they have which does mean that they may not get direct user feedback.

Technical Support:

As above, can be a little hit and miss

Which solution did I use previously and why did I switch?

No

How was the initial setup?

The setup requires advance thought as it is difficult to amend once transactions are in the system.

What about the implementation team?

I have worked with a number of vendors and would say if you have the expertise in-house then use that.

What was our ROI?

Difficult to measure but definitely improved working practises and management information

Which other solutions did I evaluate?

SAP

What other advice do I have?

With care it is a good product but be aware that the business should change its processes rather than change the system wherever possible else you will have issues following deployment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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