NETSCOUT nGeniusONE ROI

Dominic Nazzise
Network Operations Engineer at a government with 10,001+ employees
We're currently in the process of repurposing it again and we're adding an SDN networking solution. We're getting into all those leaves and switches that are back there. We've torn it down and we're rebuilding it so we can get information about what's going on in there and in the rest of our data center. When they first got it, everyone loved what it did, seeing the outside traffic come in. When we moved it into the actual interior of the network, we were able to pick up a lot of issues before they really manifested: packets dropping and errors going across. We have been able to dig into stuff before it actually becomes a problem where people are really noticing that something is going on. So it's cut down our troubleshooting time and response time to actual issues within the network itself. In my opinion, we've been able to solve problems before they've become a big issue. That's the main reason anybody would want visibility into their network: If you have fewer people yelling at you, you're doing your job. There's a five-minute lag time for the dashboard to update itself, but we're able to see if there are any significant changes within every five to ten minutes. Before, our response time would be when an end user actually got to the point of getting annoyed with it and then called in. Typically, that would be 30 minutes down the road, after they'd tried all their troubleshooting, and then they would call in to our basic troubleshooting helpdesk and have to go through things with them for another 15 minutes. So as far as end users are concerned, we're able to work on issues about 45 minutes faster than before because we're able to see the problems that they'd be encountering before the users have to make their way through the channels to get them fixed. View full review »
John Criddle
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
There isn't anything that we quantify in terms of ROI but it results in less time to resolution. Anytime engineers spend less time troubleshooting and, instead, are doing other work, they're able to be more productive. This solution reduces the amount of time that our folks have to spend doing troubleshooting because they can rapidly collect the data to solve problems. It takes the process of collecting data from hours down to minutes. View full review »
Daniel Gattey
Network Analyst
We have seen some initial return on investment, on a small scale. We definitely hope to get more out of it once we implement it properly with the OSC. We're in the early stages. View full review »
Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.
Mike Ostrander
Data Communications Engineering Manager at a government with 10,001+ employees
For the business case that I mentioned above, when we took a baseline of our traffic to show the changes and the differences, there was a big return on investment. But giving our customers the power to have some visibility into their own traffic has been a huge return on investment. Not only are they able to identify their needs and their growth, and take up less of my resources' time to do an investigation into what they need - so it has saved resource time; but we're also able to identify their growth patterns at an earlier time, so we're not spending money on things that will need to be replaced. View full review »
Patricia Bertrand
General IT Manager at a comms service provider with 10,001+ employees
We're losing a thousand per minute when we're down. Being able to know where the problem is more quickly, we're going to save a lot of money. View full review »
Anand Thakur
Senior Manager at a comms service provider with 1,001-5,000 employees
I'd say we've seen return on investment. It's helped us, just from a customer satisfaction point of view. Fixing customer issues faster translates to better retention. Overall, I think the solution has helped us retain more of our customers. View full review »
Dawid Van Der Merwe
Senior Solutions Specialist at Sintrex Integration Services
The return on investment is directly linked to the deployment, configuration, and management of the solution. If you make it a priority, you will experience good ROI. View full review »
Derrick Ode
Technical Lead at a transportation company with 1,001-5,000 employees
I don't see the numbers, because I'm a technical guy. But I would imagine there probably is a return on investment because we're fixing these applications faster, causing less of an outage. I would say we're actually saving money, or at least not losing as much money when these applications are down. It's a big help there. View full review »
NetworkE7c4a
Network Engineer at a insurance company with 1,001-5,000 employees
For common issues, we have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR). It has cut the troubleshoot time on many issues. It has cut some problems from days to hours (or less). It has helped increase our application/network uptime. View full review »
George Dohanich
Telecom Design Engineer at a comms service provider with 10,001+ employees
We see ROI through the ability to fix and to keep the perception that our network is up 100 percent. That is absolutely critical. It keeps the customers coming in. View full review »
Robert Lew
Automation Engineer at a comms service provider with 5,001-10,000 employees
Proactive versus a customer having a bad experience: That is the key point. Because you get a bad experience, and you lose customers. You always want tools to make your customer happy. The solution gives us a forward looking vision. We develop custom applications on top of the data that we collect. It gives us that ability, which is an advantage. It's definitely decreased troubleshooting time. We get a direct window into the infrastructure and various probes, especially the ability to capture certain KPIs that we look at. Normally, if we didn't have this tool, we would have to collect them under various vendor boxes. That takes time and experience. View full review »
David-Clark
Network System Admin at a comms service provider with 10,001+ employees
I don't have access to the numbers to give a black and white answer, but I think that our company will get that return on investment over time. View full review »
NetworkE27c4
Network Engineer at a tech vendor with 5,001-10,000 employees
We have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR). This solution has cut our overall troubleshooting time. View full review »
SeniorSt8b8f
Senior Staff Engineer at a comms service provider with 1,001-5,000 employees
This solution has cut our overall troubleshooting time by several days. It has helped increase our application/network uptime. We have engineers spending less time troubleshooting the network. That has to have some return on investment. View full review »
VpInfras8818
VP Infrastructure at a financial services firm with 1,001-5,000 employees
We have seen ROI. The solution has cut our overall troubleshooting time by two to four hours. The solution has helped increase our application/network uptime by less than two percent. View full review »
SeniorDe48c0
Senior Designer with 10,001+ employees
We have seen some ROI with the root cause analysis. It is quicker to root cause analysis. We are seeing increased network uptime, because if we're spotting, and if we're getting root cause analysis quicker, then we know what comes up quicker. From my user community, I am getting the impression that something which use to take days has now gone to hours for troubleshooting. View full review »
Manager6461
Manager at a energy/utilities company with 10,001+ employees
We are starting to see ROI. We have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR). This solution has cut our overall troubleshooting time. The solution has helped us increase our application/network uptime. View full review »
SystemsAc34f
Systems Architect at a tech services company with 10,001+ employees
We have definitely seen ROI. View full review »
NetworkEaa62
Network Engineer at a tech services company with 10,001+ employees
We have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR). This solution has cut our overall troubleshooting time. View full review »
Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.