NETSCOUT nGeniusONE Pros and Cons

NETSCOUT nGeniusONE Pros

Dominic Nazzise
Network Operations Engineer at a government with 10,001+ employees
Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.
It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall.
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John Criddle
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.
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Daniel Gattey
Network Analyst
If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on.
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Mike Ostrander
Data Communications Engineering Manager at a government with 10,001+ employees
Deep packet inspection is probably the strongest feature.
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Manuel Ayala
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.
The ability to be able to do detailed traffic analysis such as top-talkers, application-specific monitoring, and understanding them through patterns, is helpful. We're also able to gain an understanding of voice calls, voice traffic, whether we have packet loss in a certain part of the network or jitter or high latency that might be impacting the network. All of those are nice functionalities.
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Elias Lolei
Network Specialest at a comms service provider with 10,001+ employees
The VoLTE model, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls.
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Patricia Bertrand
General IT Manager at a comms service provider with 10,001+ employees
The valuable features include packet analysis, packet capture, and [that] it's easy to use.
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Ron Robinson
Network Engineer at a financial services firm with 1,001-5,000 employees
The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time... To be able to rewind, back in time, and see the problem as it happened, is very helpful.
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Anand Thakur
Senior Manager at a comms service provider with 1,001-5,000 employees
The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them.
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Matthew Cady
System Engineer at a comms service provider with 10,001+ employees
The most valuable features are visibility, real-time, on-demand.
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NETSCOUT nGeniusONE Cons

Dominic Nazzise
Network Operations Engineer at a government with 10,001+ employees
I'd like to see the nGeniusONE, the nGeniusPULSE, and the OptiView, their three separate products, work a little better together, a little more streamlined.
Another thing that would help out is if they packaged the NetFlow monitor into nGeniusONE. Their NetFlow monitor works with nGeniusONE where you can actually get the netflow of pretty much anything you hook it up to. But it's a separate box that you have to buy. If there was a way that could package that into nGeniusONE, it would be a complete package straight out of the box.
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John Criddle
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
The GUI has gotten better over time but there could be some improvement in how the GUI is built.
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Daniel Gattey
Network Analyst
One of the products we use is SolarWinds, and it provides a very cool mapping of an agent from end-to-end. If NETSCOUT could somehow implement that into their design... make it quicker and easier to get those net paths, it would be huge.
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Mike Ostrander
Data Communications Engineering Manager at a government with 10,001+ employees
There are so many pieces of their product that integrate with one another that perhaps a recommendation for improvement would be some sort of bigger overview and map to help understand how all their pieces integrate together.
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Manuel Ayala
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees
It's not intuitive, it's not simple to use. It is probably the only monitoring tool, out of all the ones that I have, that I really need an expert on, an expert from nGenius, a contractor that I have to pay, to manage the tool. And that's because it's simply not easy to use. Netscout needs to focus on making it easier to use.
There are so many features that it makes it hard to know it all. You end up paying for things that you don't use and probably don't even need. It might be better if Netscout came up with a modular way to pay for what you're going to use and not pay for all of this "white elephant" without being able to take advantage of all of it.
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Elias Lolei
Network Specialest at a comms service provider with 10,001+ employees
NG1 has been stable for a while in our environment - at least we have what we needed. But with nBA, there's a lot of room for improvement.
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Patricia Bertrand
General IT Manager at a comms service provider with 10,001+ employees
The single pane of glass view is a challenge. I like the graphics, they're easy to understand, but when more digging is required, it's more complicated to get what I'm expecting.
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Ron Robinson
Network Engineer at a financial services firm with 1,001-5,000 employees
On a network the size of ours, the loading times seem a little extensive, 20 or 30 seconds to load up some graphs.
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Anand Thakur
Senior Manager at a comms service provider with 1,001-5,000 employees
For individual subscriber tracings, sometimes it does not capture all the messages. There is a little bit of room for improvement there.
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Matthew Cady
System Engineer at a comms service provider with 10,001+ employees
The scalability needs some work. From a probe perspective, we are limited to a certain amount of throughput on the devices themselves. Without having actual hooks into the bare metal hardware for the solutions, it's a bit of a "thumb in the air" as to when we hit our capacity or when our high watermark is.
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Find out what your peers are saying about NETSCOUT, SolarWinds, Riverbed and others in Network Monitoring Software. Updated: June 2019.
352,760 professionals have used our research since 2012.
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