NETSCOUT nGeniusONE Review

It helps us with uptime and eases our experience

What is our primary use case?

We use this to investigate various network anomalies, application performance issues, and anything that somebody can't seem to solve in our environment.

How has it helped my organization?

As the network team, we get engaged when somebody having a problem with an application, and they have run into so many walls that they've come to us. The network team typically manages this from top to bottom, so we use it to troubleshoot.

This solution helps us get to the root cause. Most recently, we had a third-party vendor who was experiencing trouble. They said it was our problem, trying to determine if something was wrong with the SSL connection. They spent some time looking at it, like days or weeks even looking at this.  When they came to us, and said “Can you get a packet capture? Can you tell us what is going on?” We were able to identify it in about a minute.

We use this solution for unified communication application performance. It help us with uptime and eases our experience. There are user experiences that we've been able to get to the root cause of very quickly using their tools. We have found QoS mismatch and different anomalies in the QoS configuration. We have used this to troubleshoot and find issues, where we could explain exactly why a client was behaving the way it was. It might not be necessarily security, but technical.

What is most valuable?

The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis.

The dependency mapping might be one of the best pieces of the product. We have not leveraged it as fully as we can, but it is an extremely powerful piece.

What needs improvement?

The product is a little complicated.

For how long have I used the solution?

We've been using it for a long time, since 1998.

What do I think about the stability of the solution?

It is a very stable product, if it's properly implemented. Anybody who is using the product should probably use Professional Services to implement it properly.

What do I think about the scalability of the solution?

It's very scalable.

How are customer service and technical support?

Technical support is superior among most of the support centers that I have dealt with.

How was the initial setup?

Our environmental is complicated. So, the initial setup was a bit complex, but it was as simple as it could have been made.

What about the implementation team?

We used NETSCOUT Professional Services years ago. 

If the single pane of glass can be effectively implemented, it is very powerful. However, if you're not working with NETSCOUT closely, this is a little difficult. Overall, it is a very good pane of glass to provide customers.

If you are going to do a deployment of this product, you should use NETSCOUT Professional Services or have an expert.

What was our ROI?

For common issues, we have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR).

It has cut the troubleshoot time on many issues. It has cut some problems from days to hours (or less).

It has helped increase our application/network uptime.

What's my experience with pricing, setup cost, and licensing?

It is a little overall pricey and expensive, but you get what you pay for.

What other advice do I have?

We haven't used it as much for IT deployments, but we do use it occasionally after a deployment to troubleshoot when somebody is having problems with their deployment.

I'm looking at their nGenious Visibility-as-a-service to try and leverage product. The struggle that most of people have with it: The product isn't all we do. We're not just looking at NETSCOUT all day. If you have somebody that you can dedicate to NETSCOUT, it would be an incredible investment. However, most companies don't, so I'm looking at their nGenious Visibility-as-a-service because I'm in the position where I know I can get more from the product. 

It is a great investment. The product is superior, but it's difficult to manage, keep current, be in front of, and be proactive with it. 

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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