ServiceNow Now Platform Stability

Chris Longland - PeerSpot reviewer
Devops Support and Guidance at Queensland Government

The tool is pretty stable. I rate the stability ten out of ten. I have not seen an outage on our setups.

View full review »
SYAHRIAH SALLEH - PeerSpot reviewer
Application Support Specialist at DHL

Stability-wise, I rate the solution a nine out of ten.

View full review »
Vijay Vittal - PeerSpot reviewer
Director, Core Engineering Services at Nike

It is a stable solution.

View full review »
Buyer's Guide
ServiceNow Now Platform
March 2024
Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.
MR
Solution Architecture at Accenture

The stability is quite advanced and much improved these days. Previously, I saw that there were a few glitches or immature functionality being introduced, but right now it's being standardized according to the industry, particularly in areas such as AI automation. I believe they have improved a lot since they started.

View full review »
HK
Associate Partner at a consultancy with 10,001+ employees

The solution is 100 percent stable. 

View full review »
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology

In the last six years, I have hardly seen ServiceNow Now Platform down one or two times in the production environment for a period of two, three minutes, or five minutes. In general, the solution's uptime is very high, while downtime is very low. My company does see some performance issues in the product, but it never goes down. The product provides 99 percent uptime.

View full review »
Ramamohana Reddy Marapareddy - PeerSpot reviewer
Practice Lead at Saasify

Stability is generally good. However, there are occasional issues when performing upgrades and changes, especially when integrating with different applications in the database. During those changes, we experienced difficulties and communication errors. 

I would rate the stability an eight out of ten. 

View full review »
Abhilash Sherkane - PeerSpot reviewer
Practitioner - Service Management at Peristent Systems

It is a pretty stable solution.

View full review »
PolMas Viza - PeerSpot reviewer
Director, Business Process at Seidor

I rate the product's stability a nine out of ten.

View full review »
Navin Jacob - PeerSpot reviewer
CTO at a tech services company with 5,001-10,000 employees

I would rate the stability a nine out of ten. It is pretty stable. 

View full review »
JS
Vice President at a financial services firm with 10,001+ employees

It is a stable solution.

View full review »
YashShah - PeerSpot reviewer
Sr Software Developer at a university with 5,001-10,000 employees

I found the ServiceNow Now Platform to be very stable, with no performance issues.

View full review »
Romy Bajaj - PeerSpot reviewer
IT BRM - Business Operations and Functions at Pernod Ricard

The stability of the solution is good enough. 

View full review »
KrishnaPrasad1 - PeerSpot reviewer
Principal Consultant at TAG

The solution is stable. 

View full review »
SF
BI Project Manager at Anywr

The product is stable.

View full review »
Mohamed Mansoor - PeerSpot reviewer
Support Engineering Manager at a tech vendor with 10,001+ employees

I rate the solution's stability as a nine.

View full review »
BrunoPires - PeerSpot reviewer
Archietect and delivery manager at Axians

The solution is very stable. You are talking about 99.9% of the stability that that solution has. It's great.

View full review »
Rajee Kukreja - PeerSpot reviewer
Staff Technical Project Manager at General Electric

This is a stable solution. 

View full review »
PuranjoyChatterjee - PeerSpot reviewer
Associate Director at a tech services company with 10,001+ employees

Now Platform is very stable.

View full review »
MK
ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees

I have complete confidence in the stability of the platform. It is very stable.  

View full review »
Somnath Kand - PeerSpot reviewer
Team Lead at a tech vendor with 10,001+ employees

The solution is stable and reliable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

The look and feel will keep changing. However, the product and the quality of the product are really good.

View full review »
Reetesh_Kumar - PeerSpot reviewer
Executive at Nike Inc.

It's quite stable, which is actually the reason why we use it heavily.

View full review »
MS
Business Relationship Manager at Sasol

We are impressed with the stability of this platform. We are part of Europe, the Middle East, and Africa. Even with multiple languages, it was easy to adopt and to provide users in their respective countries with language enabled according to their needs.

View full review »
JB
Senior Consultant at a healthcare company with 10,001+ employees

I rate ServiceNow 10 out of 10 for stability. You only need to go through updates once or twice to realize ServiceNow is a highly stable platform and continues to be one.

View full review »
Margareth Fabiola Dos Santos Carneiro - PeerSpot reviewer
Governance Coordinator at a government with 201-500 employees

The product seems to be stable. We use it for very critical applications.

View full review »
ST
Senior Digital Enterprise Director at DetaSad

We use this solution on a daily basis.

View full review »
JP
Chief Operating Officer at a computer software company with 11-50 employees

It's a stable solution. As they are providing a cloud system with multiple operation sites, in terms of reliability it's 99.97%

View full review »
AR
Servicenow Technical Architect at a tech services company with 10,001+ employees

We have found the solution to be stable.

View full review »
PM
Director, Business Process at Seidor

We have not experienced any bugs or other problems with stability.

View full review »
VM
Technical Architect at a computer software company with 10,001+ employees

I have not found any bugs or glitches. I have tried looking into the IntegrationHub features. I have tried looking into the APF features with ServiceNow. I was involved in setting up the SSO for ServiceNow across all the instances that have a card. It is not ready. We have still some migration to do, but SSO set up is ready. I set up the mail server.

I didn't find problems. My experience was good. It was not was complicated for me to understand. The tutorials and all the trainings which ServiceNow provides for us to set up the infrastructure or to try out the new features ensured it was not that complicated.

I tried these new features which have not yet been adopted in the organization. But I can not blame the platform for that, because I was trying the Virtual Agent features with my own personal developer on that.

The problem is you really need to have data to work on. If you want to train a model, you will be able to train it only if you have sufficient historical data. That is sometimes an issue, because when you work on your personal developer instance, the kind of data you have will be very limited and you will have to import some data from your production instance or some other instance to your personal developer instance.

When ServiceNow gives training, they provide a simulation platform. For this core training you will not be able to use the platform after that. So you need some time to really catch up and try different things to get a grip on what you're learning. The MS data was for working with the shape and I'm trying to get some data exported from our own production instance and import and try to work on that data. That is one issue I face.

So far, so good. But I cannot claim to have a very good knowledge of the entire platform. I have analyzed some areas and I found the experience good.

View full review »
MJ
Delivery Manager at a computer software company with 10,001+ employees

Overall, it is a very good product. There are bugs that could be improved.

View full review »
SM
Service Delivery Project Manager at a tech services company with 501-1,000 employees

Stability is 10 out of 10. 

View full review »
Buyer's Guide
ServiceNow Now Platform
March 2024
Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.