ServiceNow Now Platform Review

Good performance and provides a wide range of services


What is our primary use case?

We are a service provider and this is one of the solutions that we work with to offer services to our clients.

What is most valuable?

The main reason that people use ServiceNow is that performance is very good.

There is support for a lot of different services using any kind of device including desktops, laptops, and mobile devices.

What needs improvement?

This platform is used more by large companies because it is a little bit expensive.

For how long have I used the solution?

I have been working with this platform for approximately two years.

What do I think about the stability of the solution?

We have not experienced any bugs or other problems with stability.

What do I think about the scalability of the solution?

We are satisfied with the scalability of the ServiceNow Now Platform.

How are customer service and technical support?

We have been in contact with technical support and they are good. They have good technical skills.

Which solution did I use previously and why did I switch?

I have used other ITSM solutions and they often focus on just IT services, whereas the ServiceNow Now Platform focuses on a wider range. The services cover facilities, security, operations, and more. Other solutions are cheaper but they are too focused on IT services.

How was the initial setup?

If you are familiar with this solution then the initial setup is straightforward. However, there are a lot of options so it can be complex. Some of our customers have found it unclear. It takes between three and six months to deploy.

What other advice do I have?

The suitability of this solution depends on the size of the company and the scope. For large companies, this is a product that I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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