it_user9723 - PeerSpot reviewer
Consultant at a tech consulting company with 51-200 employees
Consultant
Lync and SharePoint Integration: More Than Presence Information

Today I had a conversation with a client who is investigating using an IM/UC vendor other than Microsoft. They let me know that the vendor said they integrate with SharePoint just like Lync because “they show presence information on SharePoint sites.” So my response was “Oh really?” Then I proceeded to share several of the ways that Lync and Sharepoint integrate. I realized it would make a great blog post to share this information so here it is.

Here are major ways that Lync and SharePoint integrate:

1. Online presence indicator next to an individual’s name wherever their name appears in a site collection in SharePoint.

2. Assist in providing colleague suggestions for use in My Sites, My Profiles and People Search.

3. Through Lync, provide access to SharePoint people and skills search including names and skills and a link to the user’s My Site.

Let me provide more detailed information about each of these aspects listed above.

Online Presence Indicator

The online presence indicator shows whether the individual is offline or is online and available to respond to queries via an instant messaging client. When an individual is online, you can click the online status indicator to send an instant message. Also it provides the ability to send and receive e-mail, call the person, and to display free/busy information. The indicator status is rendered by an ActiveX control that is installed with Microsoft Office. The ActiveX control enables online status to be displayed. This control verifies the e-mail address on record for the user and directs a query to the presence server for that client to see if they are online. The ActiveX control does not store online information or e-mail addresses; it simply directs queries from the site to the e-mail address and renders the appropriate status.

To display the presence indicator and its associated contact card (in Office 2010) or menu (in Office 2007 and Office 2003), SharePoint uses the Microsoft ActiveX control name.dll. The ActiveX control makes calls directly to the Microsoft Lync 2010 API, and then Lync makes MAPI or Exchange calls to supply the requested information. More information about name.dll can be found here:

http://msdn.microsoft.com/en-us/library/ms455335%28v=office.14%29.aspx

Colleague Suggestions

Lync as well as Outlook are used to provide colleague suggestions. It is good to know why colleagues are important in people search and how the suggestions are gathered:

SharePoint Server uses your list of Colleagues to help compute the social distance used to rank People Search results. Your Colleagues list starts with your manager, anyone who reports to your manager, and your direct reports. You can remove any of these names and add any name from your company’s directory. You can organize your colleagues into groups and choose whether to show a colleague on your public page.

SharePoint Server proactively suggests colleagues and displays them in a Suggested Colleagues web part on a user’s My Site. It does this through a number of different features.

The user’s Communicator or Lync contacts are examined and are collected from the Communicator client via the ActiveX control (name.dll) for colleague suggestions.

The SharePoint Server Colleague Add-In in Microsoft Outlook 2010 scans the user’s Sent Items folder periodically (every 5 days or so, depending on usage) to look for names and keywords along with the frequency of those names and keywords. The list of possible colleagues is updated periodically and stored under the user’s profile on the user’s local computer. This list is accessed by the Add Colleagues page on a user’s SharePoint My Site through an ActiveX control when you click Suggested colleagues where they can choose the colleagues they want to add to their My Site. The user can approve or reject contact names before they are added. Outlook 2007 supports this functionality but is not as extensive in searching for colleagues.

Although you can enable e-mail analysis for all users in Outlook or only for specific groups by using Group Policy, users can opt out of this feature. If e-mail analysis is disabled for all users, individual users can still opt in. Also, you can choose not to install the add-in as part of the Office install. More information about configuring the add-in can be found here: http://technet.microsoft.com/en-us/library/ff384821.aspx.

Lync client direct integration with SharePoint

Through Lync client policy, the Lync client can be configured to use the Skill view, in Lync search results, to search Microsoft SharePoint Server 2010 My Site pages for people with specific skills or expertise. Also, it can be figured to access the user’s personal SharePoint Server 2010 My Site profile page from the Lync – Options dialog box.

To see a good overview of skills integration, see this blog post: http://blogs.catapultsystems.com/tharrington/archive/2010/11/15/enabling-skill-search-in-lync-2010.aspx.

To get the best overview of most of this integration, see the SharePoint Integration chapter in the Lync Server 2010 Resource Kit: http://download.microsoft.com/download/9/4/E/94ED1EF4-A2EF-4686-9841-B0390072D524/Chapter_16_SharePoint_Integration.doc.

For instructions for adding the link to the user’s My Site, see the ShowSharepointPhotoEditLink field information on this page: http://technet.microsoft.com/en-us/library/gg398806.aspx.

Well, hope you found this informative and feel free to comment away!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Data Expert with 51-200 employees
Vendor
What does SharePoint 2013 mean to the Power Users?

Recently, we have been gradually exposed to SharePoint 2013. I mean sure, you might have been one of the 10,000 attendees at the Conference in Vegas but have you taken the time to sit down and analyze what a migration to SharePoint 2013 would mean for you? Previously, I have covered in a SharePoint 2013 migration (http://en.share-gate.com/blog/migrate-to-sharepoint-2013-introduction) series the different features and supported scenarios to help you get started. In this article, I want to focus on what SharePoint 2013 means to the Power Users.

It’s all just technology

If you are like me, you might get excited about the latest and greatest gadgets and features that come with a new version of a product. When SharePoint 2013 was announced I was looking at apps, the new Design Manager, how pages are coded, etc. However, to the Power Users in your company, it’s just another technology to help them do their job. And a big one that is bringing them a lot of work in fact. They are forced into the world of IT to provide solutions to the End Users. Columns, Tables, Site Columns, Web Parts, these are things they now have to learn and understand to provide the solution in SharePoint.

You can call it SharePoint 2013 now, it won’ t matter to them. They want a tool to help them do their job. SharePoint 2013 will only be good if it actually helps you increase the amount of work you do for the same amount of time it used to take you.

Why Power Users will love SharePoint 2013

I was lucky enough to be speaking in SharePoint Saturday St Louis on January 12th of 2013. My session was related to some of the benefits Search will bring to us. More specifically, the Content Search Web Part.

In short, the Content Search Web Part is the new and improved Content Query Web Part. If you don’t remember what that is, the CQWP allows you to query any content in your Site Collection and display it using reusable styles. It is one of the most powerful tools for a Power User in SharePoint 2007 and SharePoint 2010. Why? Because it allowed the Power User to provide no-code, reusable solutions throughout the company. The Content Search Web Part, takes it somewhere else. Instead of querying the Site Collection like the CQWP, it actually talks to Search directly. This means it has access to everything the SharePoint Search has been configured to Crawl.

The real power of the Content Search and the flexibility it provides

The real power of the Content Search Web Part is in its easy to use Query Builder and the Design Templates that go with it. You can learn more about that by downloading the slides (http://www.slideshare.net/benjaminniaulin/sharepoint-2013-content-search-web-part-get-it-all-in-one-place-and-style-it) I made available after the SharePoint Saturday.

Basically, it allows the Power User to build his own queries without knowing much about coding or managed properties. Ex: Get me all the blog posts in the company where the category is SharePoint. Or, Get me all the Tasks assigned to the user currently logged in. These are queries the Power User will be able to build in just a few minutes now.

Even better, it allows them to display the results using “Display Templates”. These are reusable HTML files that will give a look to the results of the query done above. It can show up as a slider, events calendar or even a full page. In SharePoint 2013, an entire page could be rendered as the result of a search on the logged in user.

Licensing

Unfortunately, this is something that is only available on the On-Premise Enterprise version, though there is an expected release on Office 365. But I wouldn’t count it in the less expensive plans

So what does this mean to our Power Users that need this Web Part to build Sites in just a few seconds? Well, you can actually do mostly everything with the Search Results Web Part. It allows you to build queries and use display templates as well. There are a few differences however. The Content Search Web Part was really built to make it easy on the Power User to manipulate the content that comes out of this Web Part.

Happy Power Users

During my session on the Content Search Web Part at the SharePoint Saturday, I could tell by the reactions of the Power Users in the room how helpful this will be for them. Creating a Query based on search and styling it without too much effort, perfect!

Of course there are a lot more features in SharePoint 2013 that will alleviate the work from Power Users to provide specific solutions using SharePoint to their Business Users. The message I am trying to convey in this article is to remember that SharePoint 2013 is nothing but a technology that helps your business run better. To do that, it needs to help the Business Users quickly and with the least amount of efforts possible. I believe there are a few features that will help you do that in SharePoint 2013.

Which feature do you think will give your Power Users an advantage?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SharePoint
May 2024
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,277 professionals have used our research since 2012.
Managing Director at Ictnet Limited
Real User
Sharing and workflow are beneficial features, but special implementation and development should be easy

What is our primary use case?

For intranet and file sharing and internal communications.

How has it helped my organization?

Yes, especially reducing the print paper and having a very quick response, and reducing the time between department and people.

What is most valuable?

Sharing and workflow.

What needs improvement?

Special implementation and development should be easy.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

Stability is OK.

What do I think about the scalability of the solution?

Scalability is OK.

How are customer service and technical support?

Partner was not good. They did not have so much experience.

Which solution did I use previously and why did I switch?

FileNet and Documentum.

How was the initial setup?

Very hard.

What about the implementation team?

Vendor and partner.

What was our ROI?

I did not measure, but it is useful.

What's my experience with pricing, setup cost, and licensing?

Pricing is very high.

Which other solutions did I evaluate?

No.

What other advice do I have?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Information Technology Manager at a transportation company with 501-1,000 employees
Real User
Plenty of out-of-the-box solutions for record management projects but they should make changes more infrequently

What is our primary use case?

To initially set up as part of a records management initiative. The company I was working for needed to better track and support how and where documents are located. 

How has it helped my organization?

While there were plenty of out-of-the-box solutions for records management projects, this probably under-utilized aspect of SharePoint can help better track documents and retention. 

What is most valuable?

Ease of implementation. Certainly, IT needs to give appropriate access to a sandbox, but learning is easy and quick.

What needs improvement?

Microsoft seems to always be making changes. Sometimes you will get a message saying some aspect of what they deliver is being discontinued and often you simply never had time to explore what it had to offer in the first place. 

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user836682 - PeerSpot reviewer
Technical Project Manager with 501-1,000 employees
User
Information is now available instantly to managers on all devices
Pros and Cons
  • "Information is now available instantly to managers on all devices."
  • "The ability to take Excel files and make them dynamic SharePoint lists with instant reporting capabilities has been a major benefit."
  • "OneDrive and SharePoint provide a secure, fully auditable way of storing information."
  • "Annoyingly, many new Office 365 apps always end up being only US locale for the first year of their life. Microsoft needs to realise that most of their customers are not in the USA."
  • "You still need a bit of expertise to add branding."
  • "The company also needs to make sure that their policies are dictating how information is stored and used, instead of letting SharePoint take control."

What is our primary use case?

Majority of our employees (around 800) all have Office 365 E3 Enterprise licences. Using at first purely email and Skype, we have now created a SharePoint Intranet and all users now use OneDrive.

Teams are now being linked to SharePoint document libraries and embraced by many of our departments. Yammer is now the centre communication tool for company-wide information. We are starting to find the benefits of Power BI, Forms, and Stream.

How has it helped my organization?

It has allowed improved auditing and opened up the cloud. Considerable in-house savings. We are able to add IRM and DLP to company information. This has made the auditors happy.

We have given users a common platform and increased reporting. Information is now available instantly to managers on all devices. 

What is most valuable?

The ability to take Excel files and make them dynamic SharePoint lists with instant reporting capabilities has been a major benefit. Teams are now heavily used in how all our departments work.

Skype/Teams are now the main way our company communicates internally. OneDrive and SharePoint provide a secure, fully auditable way of storing information.

What needs improvement?

You still need a bit of expertise to add branding. It is still important to have Super Users to keep moving sites forward. 

The company needs to make sure that their policies are dictating how information is stored and used, instead of letting SharePoint take control. 

Annoyingly, many new Office 365 apps always end up being only US locale for the first year of their life. Microsoft needs to realise that most of their customers are not in the USA. 

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Test Lead at a comms service provider with 501-1,000 employees
Vendor
Team sites allow multiple consultants to collaborate on a team project. We use workflows for onboarding processes.

What is most valuable?

I have found team sites offer much value to our organization. As a consulting company, it allows multiple consultants to collaborate on a team project for a customer.

We use SharePoint for companywide document management.

Although workflow is limited in SharePoint, we have used it for many onboarding processes, PTO requests, etc.

How has it helped my organization?

SharePoint has streamlined many processes and provided additional organization for our company. It has become a central location for both documents and productivity.

What needs improvement?

I would love to see a more robust workflow. There are 3rd party products such as Nintex and K2 that can be used, however I would like to see it built-in.

For how long have I used the solution?

I’ve used SharePoint for 2 years.

What do I think about the stability of the solution?

Stability issues have been found with the database. From the infrastructure side, most people use dedicated databases for SharePoint so a simple reboot usually fixes the communication issues.

What do I think about the scalability of the solution?

SharePoint is extremely scalable but requires planning ahead of time. You must answer some questions about your environment to determine how many servers and what SharePoint function(s) they will serve to meet the demands of your organization.

How are customer service and technical support?

I have never used Microsoft technical support for SharePoint in particular, but Microsoft support is very good.

Which solution did I use previously and why did I switch?

We used to use simple file shares and emails.

How was the initial setup?

SharePoint can be very complex to setup initially (both infrastructure and back end design and implementation). The more scalable the environment, the more complex the setup will be. Generally speaking, a 3rd party consultant will be needed to implement the solution.

What's my experience with pricing, setup cost, and licensing?

There are two options with SharePoint. They have an on premises and a cloud solution.

Which other solutions did I evaluate?

We did not look at alternatives.

What other advice do I have?

Hire and communicate with a 3rd party consultant.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Client Relations Coordinator at a tech consulting company
Consultant
I like the ability to collaborate with others in the organization.

What is most valuable?

  • Ability to collaborate with others in organization
  • Ease of use
  • Customization

How has it helped my organization?

All employees can view necessary interactions/documents, great task management and contact management functions.

What needs improvement?

Document libraries and document management could be improved.

For how long have I used the solution?

I have used SharePoint for two years.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.`

How are customer service and technical support?

We have never required support.

Which solution did I use previously and why did I switch?

We did not have any previous solutions.

What's my experience with pricing, setup cost, and licensing?

There are free versions that satisfy most needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Escalation Engineer at a tech vendor with 1,001-5,000 employees
Real User
Indexing, search and BI features are valuable. It integrates with Yammer.

What is most valuable?

The features that I find most valuable are:

  • Indexing
  • Search
  • BI
  • Custom apps model
  • Team sites
  • My Site
  • Integration with Yammer

SharePoint provides out-of-the-box data indexing and caching. BI is optional and driven by content population as well as external sources import. Custom App model is a platform allowing for a variety of home-grown or enterprise based solutions. We have a local team developing proprietary applications available via an in-house App store that is rolled out either globally across all pages, or individually per team site.

How has it helped my organization?

With the use of “My Site”, we were able to minimize our data center shared drive footprint and roll most user data into a searchable database. SharePoint provides file level,content security, and shifting data management to the customer.

What needs improvement?

With version management and recovery options, customers can easily restore files from the recycle bin. However, once files are removed, administrators are forced to turn to third-party tools. Administrative recovery and data management need more attention. File recovery is not made simple. Once files are discarded from within the SharePoint product, recovery turns into a long process of restoration from databases.

Alternatively we use a third party product by AvePoint called DocAve. It allows for an easy point and click recovery preserving original security permissions, which is not possible with direct database restoration. I would like to see a native Microsoft product do this.

For how long have I used the solution?

We have used this product for two years.

What do I think about the stability of the solution?

With an on-premise, or even a hybrid model, local operations and platform teams are responsible for the uptime of the system. Most common issues are service halt, drive space management, and database corruption. All of this can be resolved easily with an Office 365 infrastructure migration.

What do I think about the scalability of the solution?

Scalability was not an issue for us at the time of deployment. Capacity planning and resource management was done well. However, scalability issues with the current version is done much better than in previous versions

How are customer service and technical support?

The quality of technical support depended on the support contract and severity of the issue. An enterprise level contract allows us to raise Priority 1 cases which are addressed on a 24/7 basis. Most issues were resolved promptly.

Which solution did I use previously and why did I switch?

We upgraded from SharePoint 2007 and 2010. Data migration was the biggest culprit. The main reason for an upgrade was to provide easier platform management.

How was the initial setup?

Deploying essential components was fairly straightforward. "MySite" page customization for multi-brand organization was a bit complicated due to the application of custom templates and role-based access control.

What's my experience with pricing, setup cost, and licensing?

Do your homework and work closely with the vendor during capacity planning. Think a few years ahead.

Which other solutions did I evaluate?

We did not evaluate other products. However, also invested into WordPress and Kentico CMS under the MS Azure PaaS environment.

What other advice do I have?

Make sure the product meets your business needs. Once you make that decision, rollout the proper internal marketing and adoption of the product. Workshops are available by Microsoft along with adoption recommendations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.