The initial setup of the product took 40 minutes.

We have completed several migrations, including those from Remedy to ServiceNow, ServiceNow to ManageEngine, and Micro Focus to Manage Engine.

The initial setup of ServiceNow is complex. You can't just install it and start using it. You need some training.

SolarWinds and Manage Engine are pretty straightforward.

A person who is not in IT, but has some good ITSM knowledge will be able to configure it directly on SolarWinds, and Manage Engine.

There is a setup wizard that takes you through the installation, step-by-step, and you can do it on your own without any special knowledge.

The implementation then requires time and tuning according to the project requirements. This includes integrating other applications that you may have, setting up your procedures, assets, and users. I categorize these items as an orientation process, and it takes a little bit of time to complete.

The application will be online in about thirty minutes.

Initial setup was very straightforward. We just needed to plan our deployment well to ensure that we don't encounter pitfalls going ahead.