I rate this solution an eight out of ten. Regarding advice to others, there's no need to do a proof of concept, you can try the solution and then subscribe to it.

My advice would to definitely look at the interface and make sure that you like the interface. I don't really like the interface compared to Service Desk, it was jarring to switch from Service Desk to Web Help Desk when I changed positions. Now I'm used to it, it doesn't bother me anymore, but I really did not like it when I first started using it. You should definitely look at the interface and make sure that you like the interface.

In the next release, I would like to see categories and an improved UI. I don't know if it provides an interface for end-users or not, if it does, we don't use that. It would be nice for it to have a good interface for end-users, we just have people send emails that create tickets which is what we also did with Service Desk at my last job. I think having a web interface for the user to submit a ticket is a nice idea.

I would rate SolarWinds Web Help Desk a six out of ten. Mainly because of the interface and some of the functionality that it doesn't have that we had in the other solutions I tried.

I have worked with and configured SolarWinds, but I am not yet acquainted with all of its features. I haven't looked into all of them.

Overall, I would rate SolarWinds Web Help Desk a six out of ten.

This is a good solution, but the GUI is really old-fashion and needs to be updated. I can use it, and it meets my requirements, but I expect it to be better.

I would rate this solution a seven out of ten.

SolarWinds is a very good application that provides you with a detailed monitoring capability of your network and assets. However, it's a little outdated compared to newer products that include protection and detection. I'd rate this solution as seven out of ten.