Trend Micro Smart Protection Room for Improvement

Nadeem Syed
CEO at Haniya Technologies
This product is not very simple and in fact, kind of hard for some people to understand. After you start working with it, you get the hang of it. It would be helpful to have vulnerability scanning and patching built-in. It is available as a separate product and including it would be a good selling point. However, if it is very heavy when running on the end-users computers then it is going to backfire. View full review »
reviewer1274418
Cyber Security Manager at a consultancy with 5,001-10,000 employees
The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful. The solution needs to add more AI. It already has some AI and machine learning built in, but they could be more advanced and offer deeper learning capabilities. View full review »
reviewer1072692
Head of IT at a financial services firm with 11-50 employees
The design of management tools needs improvement. They are improving it constantly, but there's still room for improvement. The integration part is quite good, but it could be even better. The solution should improve its mobile management solution. View full review »
Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,350 professionals have used our research since 2012.
Mohsinoddi Mohammed
Senior Information Security Consultant at Alkhorayef
The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products. For example, for clients we need to have officescan and for server we need to have deep security from trendmicro. Improvements need to be made so that detection is more behavior-based, rather than signature-based. The behavior analytics is there but it needs to be more advanced. Ideally, I would like to see completely signature-less threat detection. View full review »
Didier St Mart
IT and Digital Officer with 51-200 employees
I haven't used the solution for very long, so I haven't encountered many issues using the solution. We're just using it as brand protection for now, and for that, it is working as it should. View full review »
Marnix Detollenaere
Purchase Manager at LET nv
We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add. View full review »
Bozhin Bozhinov
IT Expert at a government with 1,001-5,000 employees
The price of the solution could be improved. For us, this is the most important aspect that could be better. If they could improve their pricing strategy, it would impress us. The threat response could be a bit better. View full review »
reviewer820590
IT Manager at a security firm with 201-500 employees
We are currently using Trend Micro for protection, but they have another product called Apex One that we would like to use instead. Apex One includes artificial intelligence and is offered as an upgrade. Trend Micro is signature-based, and with Apex One, because of the Artificial Intelligence, you don't have to use the signature file. In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features. View full review »
Bharat Kandanoor
Head of Security and Engineering at BlueAlly
It does not provide insights into what is being done. I don't see value when I present the product to the customer. It says it has done something, but it doesn't provide me any information about what was done. Insights are very important. When it say that definitions are updated, which definitions? How is it protecting me? What is the product doing? All I am getting are one line updates. More insights, like metadata, is important. Without this, there is no point in installing the solution. View full review »
Ozden Aydin
Technology Consultant at 1ware
There is room for improvement to make it better for customers. View full review »
Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,350 professionals have used our research since 2012.