Trend Micro Smart Protection Review

Affordable licensing, good reporting, and excellent technical support


What is our primary use case?

Our organization primarily uses the solution for formalities and as a brand protection antivirus. We plan to start to use it as end-point encryption and USB encryption, as well as to protect our emails.

What is most valuable?

The one PIN reporting is excellent on the solution. Our organization likes that very much. 

The reporting, in general, is very easy to understand and is much better than Surface. That particular solution has quite complex reporting that isn't easy to read.

Your workstation doesn't slow down, unlike when you use Symantec, for example.

What needs improvement?

I haven't used the solution for very long, so I haven't encountered many issues using the solution. We're just using it as brand protection for now, and for that, it is working as it should.

For how long have I used the solution?

I've only been using the solution for about one year now.

What do I think about the stability of the solution?

The solution has been very stable for our organization. We haven't encountered any bugs or glitches. There haven't been crashes. It's worked well for us and we consider it reliable.

What do I think about the scalability of the solution?

The solution is scalable. If a company needs to expand it out further they should be able to do so easily.

We currently have 120 people within our organization using the product.

How are customer service and technical support?

We've been in touch with technical support in the past. We've been satisfied with their level of assistance and the speed and quality in which they deliver it.

Which solution did I use previously and why did I switch?

In the past, I have also worked with McAfee, Symantec, and Surface. 

The last time I used a Symantec I had a lot of issues where a lot of my workstations become slow. With McAfee updating the product was always quite an issue. Surface had reports, that, for me, were very complex compared to Trend Micro. That's why our organization decided to switch to this solution instead of using the others mentioned.

How was the initial setup?

I wasn't a part of the implementation team, so I can't speak to what the process was like. I have no idea as to if it is difficult or straightforward.

What about the implementation team?

We had a third party handle the installation for us.

What's my experience with pricing, setup cost, and licensing?

Our organization has paid licensing for three years, which averaged about $4.00 USD per user. We've been satisfied with the licensing. It's quite reasonable.

What other advice do I have?

I would recommend the solution. I'd rate it nine out of ten.

I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's working very well for us.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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...who compared it with Symantec Norton 360 [EOL]
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