Eliminated overnight call-outs for a frazzled It Operations

it_user354507 - PeerSpot reviewer
25 people affected
1 month project

Project Description

Eliminated overnight call-outs for a frazzled It Operations Team -- Simple really. Automated the startup process of a scheduling system so that manual errors did not shut the process down and cause overnight call outs. The business impact of such failings was to delay the start of online customer service, so the savings of this little project  were worth having.

Lessons Learned

Do it sooner!

Highlights

Received recognition / award

Difficulties

Management had to be convinced

Products Used