Compare Atlassian vs tools4ever | IT Central Station

Atlassian Based on 163 reviews.	tools4ever Based on 8 reviews.
Top Comparisons

Overview
Atlassian is an Australian enterprise software company that develops products geared towards software developers and project managers. Atlassian is headquartered in Sydney, Australia. On February 14, 2014, Atlassian president Jay Simons announced the opening of an Austin office that will eventually employ 600 people. Atlassian was founded in 2002 by Mike Cannon-Brookes and Scott Farquhar. In 2006, Cannon-Brookes and Farquhar were named Ernst & Young's Entrepreneurs of the Year.	Information Not Available
Sample Customers
Atlassian Crowd: NHL, Interspire, Appfire	Tools4ever HelloID: Willis Independent School District, David Douglas School District
Popular Solutions
JIRA 32 reviews JIRA Service Desk 12 reviews JIRA Portfolio 7 reviews	Tools4ever HelloID 4 reviews
Top Industries
Software R&D Company 27% Financial Services Firm 11% Comms Service Provider 10% Manufacturing Company 9%	Software R&D Company 51% Construction Company 7% Outsourcing Company 7% Individual & Family Service 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Yaser_Kazerooni
Agile Couch at Fusoft
What is our primary use case?
JIRA Service Desk is used as a support solution with the support team to manage support…
Read full review of JIRA Service Desk »
Javad-Talebi
Team Leader at Turk Telekom
What is our primary use case?
Actually, I have an E-commerce product on that solution and store it there. I deploy the…
Read full review of Bitbucket »
Pieter Boshoff
Managing Director at Remy InfoSource
What is our primary use case?
Remy is a software development company. Trello is useful for keeping track of all our…
Read full review of Trello »
Alexander Dobry
Fachbereichsleiter
What is our primary use case?
We run pilots and product development using this for Agile and Scrum applications, in…
Read full review of JIRA »
Anonymous User
PLM Development at a transportation company
What is our primary use case?
Our primary use for this solution is issue tracking and planning.
How has it helped my
…
Read full review of JIRA Portfolio »

Review 1 of 5

Anonymous User
User
What is our primary use case?
We provide virtual workspaces for small to medium-sized organizations. Because we don't…
Read full review of Tools4ever HelloID »

Review 1 of 1

Customer Service

Nitish Kamal
Atlassian Expert - Jira/Confluence Ninja at a tech services company
Atlassian has an impressive technical support team who has fixed our issues within the agreed SLA.
Read full review of HipChat [EOL] »
Sergio Yazyi
IT Strategy & Change Consultant at a energy/utilities company
The technical support is very good.
Read full review of Atlassian Confluence »
Stephen Kane
Technical Solutions Consultant at a tech services company
I haven't had any access to JIRA's technical support at all directly, I've never had any need to call them in....
Read full review of JIRA Service Desk »
Gianni Rigoni
Digital Engagement Manager
I have not personally been in touch with support, but I think the support is very good. I haven't heard anything...
Read full review of JIRA »
Steffen Bärschneider
Test Manager at a financial services firm
We don't contact their technical support very often. Most of the things we do by ourselves, and we look for some...
Read full review of JIRA Portfolio »
Paul Dillon
Business Analyst at Towers Watson
Atlassian Customer service is some of the best I have experienced. We have a 500 user Jira system (Without the...
Read full review of JIRA Service Desk »
Eman Masalmeh
Quality Engineering Lead at a software R&D company
We have not used the customer service/technical support. We use the technical team at our company.
Read full review of JIRA Service Desk »
Anthony Q. DeLoach
Program Manager at a government
I don’t interact with Atalssian directly, but rather through OMB who interacts with Atalssian. OMB is my technical...
Read full review of Atlassian Confluence »
Aimee White
Website and EComm at a local government
I've not had need to contact the customer support team so I suppose that is a good thing.
Read full review of JIRA »
Pieter Boshoff
Managing Director at Remy InfoSource
Tech support is not required.
Read full review of Trello »
Javad-Talebi
Team Leader at Turk Telekom
The company can improve access to technical support. Some of the documentation was not so good. We did not use it much.
Read full review of Bitbucket »
Anaya Struncova
Software Developer at a tech vendor
Their customer service sometimes tends to fail because problems are not attended to immediately, but it is something...
Read full review of JIRA »
Vincent Thibault
DevOps Specialist, Release Automation and Deployment
Atlassian support is very good.
Read full review of Bitbucket Server »
Anonymous User
Senior Build & Release Engineer at a non-tech company
Customer Service: 7/10 - sometimes you just want to talk to someone over the phone, but this isn't very easy with...
Read full review of Bamboo »
Anonymous User
SVP Information Services at a tech company
Customer Service: They seem to struggle a bit. We were having some concerns with CPU usage and heap memory. Support...
Read full review of Atlassian Confluence »
Anonymous User
CEO
Customer Service: 9/10 Technical Support: 9/10
Read full review of Atlassian Confluence »
Anonymous User
Project Delivery Lead at a real estate/law firm
Atlassian technical support is responsive in terms of communication, but is slow to address issues. You often have to...
Read full review of Atlassian Confluence »
Anonymous User
Lead Release Engineer at a tech vendor
Atlassian support is usually pretty good in my experience.
Read full review of Bamboo »
Anonymous User
Mgr, IT Development - Collaboration Platforms
Technical support gets a rating of 5/5. We pay for Premier support. It covers ALL Atlassian products. If these...
Read full review of Atlassian Confluence »
DocDepManager11
Documentation Department Manager
We seldom used the technical support.
Read full review of Atlassian Confluence »
Anonymous User
End User Support Engineer at a tech vendor
I would give technical support a rating of 5/10.
Read full review of HipChat [EOL] »
Anonymous User
Senior IT Operations Manager at a recreational facilities and services company
Customer Service: Very high – responsive and very thorough. Technical Support: Very high – responsive and very thorough.
Read full review of Atlassian Confluence »
Anonymous User
Systems Architect at a comms service provider
Customer Service: Mixed. We’ve experienced really great Atlassian support from several years ago. As Atlassian grew,...
Read full review of Bitbucket Server »
Anonymous User
Lead Technical Solutions Architect at a insurance company
Customer Service: Took some getting used to but great! Technical Support: Took some getting used to but great!
Read full review of JIRA »
Anonymous User
Systems Architect at a tech company
Customer Service: The Premier Support team was very thorough and very responsive. Technical Support: The Premier...
Read full review of JIRA »
Anonymous User
Head of Central Applications at a tech services company
Customer Service: As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed....
Read full review of Atlassian Confluence »
Andrey Agranov
Java Development Team Leader at Honeywell
I used the support from JIRA several times and it was good. I had questions about licensing, I had questions about...
Read full review of JIRA »
Anonymous User
Build and Release Engineer at a tech vendor
Customer Service: Never used it. Had a decent responses from open forum. Technical Support: Never used it.
Read full review of Bamboo »
Anonymous User
Senior Test Analyst at a maritime company
Customer Service: I did not need to contact customer service. Technical Support: I did not need to contact technical...
Read full review of JIRA »
Anonymous User
Senior Consultant IT Infrastructure at a tech consulting company
I didn't get in touch with Atlassian yet. But they have an awesome wiki and Q&A section.
Read full review of Atlassian Confluence »

Review 1 of 30

George Khairallah
Chief Technology Officer at a tech services company
Customer Service: Customer service from Tools4ever has always been great. They don't necessarily have a "Customer...
Read full review of Tools4ever IAM »
Anonymous User
Network Specialist V at a government
Customer Service: Good customer service. Technical Support: I received good tech support when we needed to migrate...
Read full review of Tools4ever Self Service Reset Password Management »
Anonymous User
User
Technical support is fast and reliable when we need them, but we stopped needing them after the first few weeks.
Read full review of Tools4ever HelloID »
Anonymous User
User
Our consultant answers our questions almost immediately.
Read full review of Tools4ever HelloID »
Anonymous User
Regional Head IM Security NAM at a consultancy
Customer Service: Very good. Technical Support: Excellent.
Read full review of Tools4ever Self Service Reset Password Management »
Anonymous User
Senior Systems Administrator at a pharma/biotech company
Customer Service: Customer service at Tools4Ever is excellent. They are quick to respond to voice-mail or e-mail....
Read full review of Tools4ever Self Service Reset Password Management »
Anonymous User
User at a tech services company
You can always reach out to their supportdesk. The level of expertise is very high as well.
Read full review of Tools4ever HelloID »

Review 1 of 7

Technical Support

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Atlassian vs tools4ever

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my

What is our primary use case?