Compare Atlassian vs tools4ever | IT Central Station

Atlassian Based on 58 reviews.	tools4ever Based on 1 review.
Overview
Atlassian is an Australian enterprise software company that develops products geared towards software developers and project managers. Atlassian is headquartered in Sydney, Australia. On February 14, 2014, Atlassian president Jay Simons announced the opening of an Austin office that will eventually employ 600 people. Atlassian was founded in 2002 by Mike Cannon-Brookes and Scott Farquhar. In 2006, Cannon-Brookes and Farquhar were named Ernst & Young's Entrepreneurs of the Year.	Information Not Available
Sample Customers
Atlassian Crowd: NHL, Interspire, Appfire	Tools4ever HelloID: Willis Independent School District, David Douglas School District
Popular Solutions
Atlassian Confluence 23 reviews JIRA 21 reviews HipChat 6 reviews	Tools4ever IAM 1 reviews
Top Comparisons
Okta vs. Atlassian Crowd Compared 44% of the time.	Okta vs. Tools4ever HelloID Compared 59% of the time.
Top Industries
Financial Services Firm 19% Comms Service Provider 9% Manufacturing Company 9% Retailer 5%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jan Swaelens
Solution Management at a software R&D company
Valuable Features: We are very fond of the flexibility it offers in terms of setting up our builds. We have a wide...
Read full review of Bamboo »
Avinash Behera
Associate Tech Lead
Valuable Features: The whitelisting feature - Except for the white listed IPs nobody can access it. It is on the...
Read full review of Bitbucket »
Steve Surya
Solutions Architect at a tech services company
Primary Use Case: I use Trello for project management along with my team. It is used for managing projects with...
Read full review of Trello »
Sr.SCMEngineer7
Sr. SCM Engineer at a financial services firm
Valuable Features: Clustering: The ability to run your Bitbucket instance on a cluster of multiple nodes (connected...
Read full review of Bitbucket Data Center »
Alexander Dobry
Fachbereichsleiter
Primary Use Case: We run pilots and product development using this for Agile and Scrum applications, in mechatronic...
Read full review of JIRA »

Review 1 of 5

George Khairallah
Chief Technology Officer at a tech services company
Valuable Features: The visual interface of the scripting The fact that you don't need to be an actual developer to...
Read full review of Tools4ever IAM »

Review 1 of 1

Customer Service

Arunkumar Vijayakumar
Project Manager at a tech company
Customer Service: Very good but I have some feedback with respect to the support. 1) Currently, we have a limitation...
Read full review of Bitbucket Server »
William Scarce
Mgr, IT Development - Collaboration Platforms
Technical support gets a rating of 5/5. We pay for Premier support. It covers ALL Atlassian products. If these...
Read full review of Atlassian Confluence »
Jacob Samson Schlüter
Project Manager
I would give technical support a rating of 9 out of 10.
Read full review of Atlassian Confluence »
Paul Dillon
Business Analyst at Towers Watson
Atlassian Customer service is some of the best I have experienced. We have a 500 user Jira system (Without the...
Read full review of JIRA Service Desk »
AaronKo1
Principal Program Manager at a Consumer Goods
Customer Service: Customer service is good. Response to support requests were fairly quick. Technical Support:...
Read full review of JIRA »
Vigneshraj Tinnanur
Technical Test Lead at a tech services company
Customer Service: I'm unable to comment on this. Technical Support: I'm unable to comment on this.
Read full review of Atlassian Confluence »
Sue Marmion, PMP CSSGB ACPM
VP, Enterprise PMO at a wireless company
Customer Service: It's not needed often, but they are responsive when issues are reported. Technical Support: It's...
Read full review of Atlassian Confluence »
Benjamin Lau
Principal Build and Release Engineer at a software R&D company
Technical support was okay. I felt like it took a long time for issues to get resolved and they seemed to get...
Read full review of HipChat »
Zaina Ajakie
Agile Coach & Sr. Project Manager at a retailer
Customer Service: Customer service is excellent, although they are only available via email. Technical Support:...
Read full review of JIRA »
Satyajit Roy
UX Architect at a software R&D company
Excellent.
Read full review of JIRA »
Valentin Höbel
Senior Consultant IT Infrastructure at a tech consulting company
Customer Service: We haven't contacted customer service, so I can't really say how good they are. Technical Support:...
Read full review of Bitbucket Server »
Nick Elsey
Chief Operating Officer at a tech services company
Generally, it's been a really good experience. They're pretty responsive. I personally don't make the calls since...
Read full review of Atlassian ALM »
Hristo Damyanov
Systems/Applications Specialist
Customer Service: I find the customer sevice limited. Technical Support: Technically speaking they have just enough...
Read full review of Atlassian Confluence »
Joe Friedrichsen
Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Customer Service: Most of their customer service comes from the community. Robust community of evangelists who...
Read full review of JIRA »
Anonymous User
Technical QA Lead in HPE NGA Synchronizer at a tech vendor
Haven't used it.
Read full review of JIRA »
Anonymous User
Resource Manager / JIRA System Admin
Customer Service: I would give it high marks. From an account service standpoint, all of my questions and requests...
Read full review of JIRA »
rdmanager94851
R&D manager at a engineering company
In the past, I had training from the distributors and it was okay. The tool is very easy to use. What is important is...
Read full review of JIRA »
DocDepManager11
Documentation Department Manager
We seldom used the technical support.
Read full review of Atlassian Confluence »
Anonymous User
Lead Technical Solutions Architect at a insurance company
Customer Service: Took some getting used to but great! Technical Support: Took some getting used to but great!
Read full review of JIRA »
Anonymous User
Build and Release Engineer at a tech vendor
Customer Service: Never used it. Had a decent responses from open forum. Technical Support: Never used it.
Read full review of Bamboo »
EngagemeDir320
Pre-Sales Consultant at a tech services company
My company has a 100,000 people, so we always can find someone within our organization who can help fix an issue.
Read full review of JIRA »
ITmanager14559
IT Manager
Customer Service: Customer service has not been helpful but I have not minded since the wiki documentation and...
Read full review of JIRA »
Guilherme Yoshikazu Saito Machado
IT Specialist at a manufacturing company
I have never used technical support.
Read full review of Atlassian Confluence »
Anonymous User
Systems Architect at a comms service provider
Customer Service: Mixed. We’ve experienced really great Atlassian support from several years ago. As Atlassian grew,...
Read full review of Bitbucket Server »
Andrey Agranov
Java Development Team Leader at Honeywell
I used the support from JIRA several times and it was good. I had questions about licensing, I had questions about...
Read full review of JIRA »
Anonymous User
Senior IT Operations Manager at a recreational facilities and services company
Customer Service: Very high – responsive and very thorough. Technical Support: Very high – responsive and very thorough.
Read full review of Atlassian Confluence »
Engineer5dab
Engineering Operations Lead at a financial services firm
Support is very fast, helpful, and friendly.
Read full review of HipChat »
Anonymous User
Systems Architect
We had some issues regarding release upgrades, but they were sorted out as fast as could be expected.
Read full review of Atlassian Confluence »
SrDevManager109
Senior Development Manager at a financial services firm
My questions have always been around the use of the product. It’s more effective to ask the community via the on-line...
Read full review of Atlassian Confluence »
Anonymous User
Senior Test Analyst at a maritime company
Customer Service: I did not need to contact customer service. Technical Support: I did not need to contact technical...
Read full review of JIRA »

Review 1 of 30

George Khairallah
Chief Technology Officer at a tech services company
Customer Service: Customer service from Tools4ever has always been great. They don't necessarily have a "Customer...
Read full review of Tools4ever IAM »
Anonymous User
Network Specialist V at a government
Customer Service: Good customer service. Technical Support: I received good tech support when we needed to migrate...
Read full review of Tools4ever Self Service Reset Password Management »
Anonymous User
Senior Systems Administrator at a pharma/biotech company
Customer Service: Customer service at Tools4Ever is excellent. They are quick to respond to voice-mail or e-mail....
Read full review of Tools4ever Self Service Reset Password Management »
SecManager443
Regional Head IM Security NAM at a consultancy
Customer Service: Very good. Technical Support: Excellent.
Read full review of Tools4ever Self Service Reset Password Management »

Review 1 of 4

Technical Support

No Data Available

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