Compare BlackBerry vs SAP

BlackBerry

Based on 81 reviews.

SAP

Based on 1323 reviews.

Sample Customers

BlackBerry Enterprise Mobility Suite

Ashcourt Rowan, EMC Professional Services, Itochu, MBDA, North Hennepin Community College, PGGM, Rohde & Schwarz, US Navy

BlackBerry Radar

Contract Transport Services, Titanium Transporation Group, Pana Pacific, Alom Equipment, Polaris Transporation Group, Matson Logistics

SAP Mobile Platform

Swarovski, CareFusion Corp., Adarsh Credit Co-operative Society Ltd.

SAP Mobile Secure

Hilti Group, University of Kentucky, eBay, Kardinal Schwarzenberg'sches Krankenhaus, Ferrero, Beiersdorf AG, Bayer MaterialScience, Aareal Bank Group, Sagem, Heidelberg University Hospital, Deutscher Fussball-Bund, Savannah Cement Limited, Magazine zum Globus

Popular Solutions

CylancePROTECT

14 reviews

BlackBerry Enterprise Mobility Suite

1 reviews

CylanceOPTICS

6 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

36 reviews

SAP SuccessFactors

41 reviews

Top Industries

Manufacturing Company

14%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hadar Eshel
Co-Founder and CEO at Cloudway
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of CylancePROTECT »
Raphael Haroun Ikyagh
Network Administrator at Letshego
I use it for general endpoint protection and the usual stuff like malware detection and prevention.
Read full review of CylanceENDPOINT »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »
Ramez El Hallak
Principal Director at implefy
Our primary use case for this solution is secure file sharing.
Read full review of BlackBerry Workspaces »

Review 1 of 5

Arijit_Sarkar
Data Analytics Lead at a energy/utilities company
My company's solution is mostly used for operational reporting, like SAP Plant Maintenance, logistics, HR, finance,...
Read full review of SAP BusinessObjects Dashboards »
Mehboob AalamMughal
SAP Manager at Sadaqat Corporation (Pvt) Ltd
We are working as the integrators for SAP NetWeaver, so we are involved in its integrations.
Read full review of SAP NetWeaver »
Rafal Zaborowski
Supply Chain Manager, Proxy, Matw Global D&I Council Memeber at SAUERESSIG Group
I use SAP for the procurement and planning department. However, my company has an SAP implementation in every...
Read full review of SAP Lumira »
AhmedHaridy
Managing Director at Emkan
SAP JAM is an incredibly powerful tool for managing subscriptions within the organization, particularly when opting...
Read full review of SAP Jam »
Anonymous User
Works
Our primary use case of SAP is for data governance, access management, and historical reporting. We're a global...
Read full review of SAP Information Steward »

Review 1 of 5

Customer Service

Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of CylancePROTECT »
HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of CylancePROTECT »
Niels Aerts
Founder at XPose
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of CylancePROTECT »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of CylancePROTECT »
Anonymous User
Owner at a tech services company
The support team is very good. They're very helpful at dealing with customers and answering their questions. My...
Read full review of BlackBerry Enterprise Mobility Suite »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of CylancePROTECT »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of CylancePROTECT »
Akhlaq Ahmed
BlackBerry Cylance SME - Resident Engineer at a tech services company
Technical support is good, but the response time could be improved. They can take two or three days to get back to...
Read full review of CylancePROTECT »
Mairajuddin Ahmed
Division Manager, Information Technology at Lonestar
In the last four years, my company has not had a reason to contact the technical support team of the product. I have...
Read full review of CylancePROTECT »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of CylancePROTECT »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of CylancePROTECT »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of CylancePROTECT »
Lynda Groulx
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of CylancePROTECT »
RudyGudmundsson
CTO & Co-Founder at Cyber Strategic
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
Ruchi Chauhan
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of CylancePROTECT »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of CylancePROTECT »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of CylancePROTECT »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 30

Paul Mazvarira
Technical Lead Analytics at a non-profit
The technical support for this solution is not very good, they don't really care about assisting with issues.
Read full review of SAP Data Services »
Emilio Valle
Programmer at Banco de Guatemala
I've never contacted technical support. I do not know how helpful or responsive they are in general.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Rafal Zaborowski
Supply Chain Manager, Proxy, Matw Global D&I Council Memeber at SAUERESSIG Group
Support for SAP is good, so I rate it nine out of ten.
Read full review of SAP Lumira »
Issac Paul
Automation Engineer at a manufacturing company
I rate SAP support eight out of 10. I had to raise a ticket once because I was unable to complete a course on time....
Read full review of SAP SuccessFactors »
Crewmem67
IT Consultant at College Notre Dame de Nazareth
I've never spoken to technical support.
Read full review of SAP SQL Anywhere »
Fatih Güner
SAP PP Consultant at Spectrum
SAP's documentation is really good.
Read full review of SAP S/4HANA Cloud »
FranciscoSantos
Director at Pixel Studio PTY
Local teams always available, plus direct support from Walldorf if required
Read full review of SAP Data Services »
AndreasChorosis
VP of Finance Innovation at Delivery Hero
We have a strategic partnership — not only technical support or consulting product support. That means that every...
Read full review of SAP Signavio Process Intelligence »
FranciscoSantos
Director at Pixel Studio PTY
Their technical support is good. If I need something I just need to write down a note and that'll be the case. There...
Read full review of SAP BW4HANA »
Anonymous User
Finance and Marketing Manager at a tech consulting company
The solution’s technical support is satisfactory.
Read full review of SAP Cloud Platform »
Anonymous User
Solution Architect at a energy/utilities company
In terms of technical support for SAP SuccessFactors, the process involves raising incidents, escalations, and...
Read full review of SAP SuccessFactors Learning »
JAYAKUMAR K G
Master Data Governance at a non-tech company
Technical support provides a good service for us.
Read full review of SAP Master Data Governance »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
I have contacted the technical support from SAP HANA and they are providing a complete solution to customers. I have...
Read full review of SAP HANA »
Anonymous User
Technical Lead at a tech services company
Signavio's technical support is good. We get responses within a day when we send an email, so we are satisfied. One...
Read full review of SAP Signavio Process Manager »
Anonymous User
Developer at a government
For the most part, technical support is responsive and helpful. However, the majority of technical support is in...
Read full review of SAP Crystal Reports »
Anonymous User
Business Intelligence Manager at a tech services company
Technical support has improved over the years. We get a good flow of regular information although it can be difficult...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
Anonymous User
Country Expert Total Workforce Managemnet/ Learning & Development at a manufacturing company
I can't really evaluate SAP's technical support because there is so much bureaucracy in our support model. Support is...
Read full review of SAP SuccessFactors »
Anonymous User
SAP HCM/SuccessFactors Consultant at a tech services company
SAP does its technical support very well.
Read full review of SAP HCM »
Anonymous User
Senior Business Intelligence Tools Administrator at a healthcare company
Customer support is spotty at best, and when they do get involved it has to be according to the support person's...
Read full review of SAP Crystal Reports »
Uma Das
AVP - HR IT at a consumer goods company
SAP has implementation partners, so the technical support is given by the implementation partner. We have not...
Read full review of SAP SuccessFactors »
Anonymous User
DGM HR at a comms service provider
It has good support.
Read full review of SAP ERP »
FranciscoSantos
Director at Pixel Studio PTY
I would rate customer service and support a four point five out of five.
Read full review of SAP Information Steward »
Anonymous User
Senior Strategy Manager at a comms service provider
I have contacted technical support, they are generally very good.
Read full review of SAP BW4HANA »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Data Governance »
Anonymous User
Sr. Category Buyer Technology at a manufacturing company
I don't think that we contacted technical support. We might have, but I can't speak to the experience.
Read full review of SAP NetWeaver »
Anonymous User
IS/IT program manager at a energy/utilities company
Technical support is quite OK.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Data Analytics and Integration at a wellness & fitness company
Customer Service: I've never had to contact customer service. Technical Support: I've never had the need to use...
Read full review of SAP Crystal Reports »
David Mbugua
Group General Manager-ICT at a consumer goods company
The customer service is excellent, whereas the technical support is not among the best but we managed.
Read full review of SAP HANA »
Anonymous User
Town Clerk's Office: General IT, Crystal Reports, Laserfiche Admin, Granicus Admin at a local government
I've never needed to use it as I am able to find the answers on Google.
Read full review of SAP Crystal Reports »

Review 1 of 30

Technical Support

No Data Available

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