One of the most valuable features is the ability to precisely place data fields and labels on the report canvas either in Design Mode or Preview Mode. This is a great feature because when a report page requires many data fields, each item needs to be as close as possible.
Another valuable feature is the ability to select and format or align multiple data fields and labels because there are times when a group of fields needs a smaller font or to be moved together across the page.
Room for Improvement
There are two items that would improve the product. One is a simple text search across all formulas, and the other is a debug mode that would allow the developer to step line-by-line through long or complicated formulas.
Use of Solution
I've been using it for 17 years.
We have had no issues with the deployment.
There have been no issues with the stability.
There have been no issues scaling it for our needs.
Customer Service and Technical Support
For the most part, technical support is responsive and helpful. However, the majority of technical support is in another country which can cause problems scheduling a contact time and can hamper verbal communication.
The initial setup is straightforward. However, on a couple of occasions the licensing was corrupted and required uninstalling and reinstalling the software.
Implementation was done by our in-house team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
May 05 2016