SAP Crystal Reports Review

Creating SQL code to copy is one of my favorite uses.

What is most valuable?

It allows me to pull data from multiple data sources without coding SQL. Creating SQL code to copy is one of my favorite uses.

How has it helped my organization?

We have better efficiency overall and we've saved on doing data imports -- $36K so far. I can do them myself using Crystal Reports.

Also, it's essential to our ERP function.

What needs improvement?

I have an old version and there's no hyperlink function. Otherwise, everything I could wish for is probably already out there!

However, I had an issue where if I had the main application in one Window and a fly out menu on another monitor, it would crash. It was probably a hardware issue on my side.

For how long have I used the solution?

I've been using it for nine years. We purchased it in 2007 and I was one of the first employees to be trained on it. I use it practically every day.

What was my experience with deployment of the solution?

I had no issues deploying it.

What do I think about the stability of the solution?

I had the instability issues, described above, which led to the system crashing.

What do I think about the scalability of the solution?

We've had no issues scaling it out.

How are customer service and technical support?

I've never needed to use it as I am able to find the answers on Google.

Which solution did I use previously and why did I switch?

I believe it was bundled with our Tyle/Eden solution.

What about the implementation team?

We implemented it with out in-house team. Our configuration is pretty simple. We don't use any of the enterprise features.

What was our ROI?

It is essential for our ERP reporting to function, so the value is very high.

What other advice do I have?

I can't live without it. I wish it could do a few more things, such as better hyperlink functionality. I have an older version, so I have no idea if a newer version has the features I would wish for.

It is quite a bit to take in at once. Just start with something that is meaningful to you.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarit_user185778 (IT Specialist - Crystal Reports / SQL Server at a construction company with 10,001+ employees)
Real User

The hyperlink feature is included in recent versions. I know 2011 and 2013 both include it. The recent versions are also much more stable than the prior versions.