Compare Nagios vs Palo Alto Networks

Nagios Based on 55 reviews.	Palo Alto Networks Based on 49 reviews.
Overview
Nagios, an open-source computer-software application, monitors systems, networks and infrastructure. Nagios offers monitoring and alerting services for servers, switches, applications and services. It alerts users when things go wrong and alerts them a second time when the problem has been resolved. Ethan Galstad and a group of developers originally wrote Nagios as NetSaint. As of 2015 "Agios" also transliterates the Greek word, which means "saint".	Information Not Available
Sample Customers
Nagios XI: Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.	Evident: Adobe, Aetna, A+E Networks, CareerBuilder, Full Contact, Jobvite, Jive, ZeniMax Media
Popular Solutions
Nagios XI 10 reviews Nagios Core 2 reviews	Palo Alto Networks VM-Series 12 reviews Palo Alto Networks WildFire 9 reviews Palo Alto Networks Traps 6 reviews
Top Comparisons
Zabbix vs. Nagios XI Compared 24% of the time. Nagios XI vs. Nagios Core Compared 32% of the time.	Dome9 vs. Evident Compared 34% of the time.
Top Industries
Financial Services Firm 17% Comms Service Provider 15% Manufacturing Company 14% University 14%	Financial Services Firm 13% Comms Service Provider 13% Manufacturing Company 8% Healthcare Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bruce Vining
Technology Innovator and Entrepreneur at a tech services company
What is most valuable?
Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the…
Read full review of Nagios XI »
Robert Burchfield
Strategic Staffing Solutions at a retailer
What is our primary use case?
It's monitoring all of our production environment and alerting us to any issues that…
Read full review of Nagios Core »

Review 1 of 2

Johan Botha
General Manager at a tech services company
What is our primary use case?
We are resellers of this solution so we facilitate technical services to our clients. We…
Read full review of Palo Alto Threat Prevention »
Christian Amaya
Support Engineer & IT Professional at SISAP
What is our primary use case?
For this VM in particular, it is microsegmentation which is used for implementing the…
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Head, Information Technology at a construction company
What is our primary use case?
It is our main firewall. It has performed well. It meets our expectations.
What is
…
Read full review of Palo Alto NG Firewalls »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
What is our primary use case?
The primary use case is to secure our Amazon Web Services (AWS) accounts. We use it to…
Read full review of Evident »
Anonymous User
Information Security Officer at a government
What is our primary use case?
Our primary use case of this solution is for both internal and external firewalls.
How
…
Read full review of Palo Alto URL Filtering PAN-DB »

Review 1 of 5

Customer Service

Nikolay Nikolov
IT Administrator at a tech services company
I've never used tech support and I find all my answers on Google or forums.
Read full review of Nagios Core »
EricAnderson
Web Operations Engineer at a renewables & environment company
I didn't use customer service and technical support for Nagios. Everything I did I learned online through the...
Read full review of Nagios XI »
Brendan O'Farrell
Software Test Engineer at a comms service provider
I didn’t require any service as the documentation is good and most questions are answered on any number of forums.
Read full review of Nagios XI »
Hattab Mahdi
IT project Manager at a manufacturing company
Customer Service: Customer service is good. Technical Support: Technical support is the best.
Read full review of Nagios XI »
Anonymous User
Manager of Infrastructure at a university
Customer Service: Customer service is excellent. Technical Support: I haven't needed any technical support.
Read full review of Nagios XI »
Bruce Vining
Technology Innovator and Entrepreneur at a tech services company
In general, tech support is available as needed but it is not inexpensive. Response times are generally within 24...
Read full review of Nagios XI »
Pablo Manuel García Corzo
Solutions Architect at Blue Telecom Consulting
They have very accurate and fast support.
Read full review of Nagios XI »
Shawn Brito
Senior Systems Architect at a tech vendor
The end-users love quick alerting and Grafana dashboards.
Read full review of Nagios Core »
Ammar Shareef
Manager Infrastructure at a manufacturing company
As it's an opensource project, there is good contribution to, and good support, from blogs and FAQs.
Read full review of Nagios XI »
Dario Leon
Director - Consultor Senior Unix/Linux - Freelance at a tech services company
10 out of 10.
Read full review of Nagios XI »
Artur Yarosh
Constructor of the computer systems at a security firm
Customer Service: I only have the free version, which does not have customer service. Technical Support: I only have...
Read full review of Nagios Core »
Nishith Vyas
Sr. System Administrator at Guj Info Petro Ltd
I require less customer service because I am using an open source product. But, sincere thanks to the Nagios...
Read full review of Nagios Core »
Anonymous User
Labs infrastructure & technology team leader at a comms service provider
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios Core »
Robert Burchfield
Strategic Staffing Solutions at a retailer
Tech support has been pretty good. There have been a couple of occasions where we've had to pick up the phone and...
Read full review of Nagios Core »
Yunus Shaikh
Principal Engineer at a tech vendor
An eight out of 10, because technical support always has room for improvement.
Read full review of Nagios XI »
Harshvardhan Dave
Nagios Technical Expert at a tech vendor
As I am working from Asia, and Nagios is based in America, we face the issue of time zones. But overall, trouble...
Read full review of Nagios XI »
Anonymous User
NOC Engineer at a financial services firm
Customer Service: I've worked on several occasions with Nagios customer service and technical support, always...
Read full review of Nagios XI »
Anonymous User
Client Engineer at a tech services company
Since Nagios is open source, I had to rely completely on forums and web articles. However, Nagios was set up before I...
Read full review of Nagios Core »
Krish Sastry
Distributed Systems Architect at a manufacturing company
It's based on a forum. It allows us to get help from support as well as from other clients who may have knowledge.
Read full review of Nagios XI »
Anonymous User
IT Coordinator at a tech services company
I've never needed to contact the vendor as I have always found my answers via the documentation and Google searches.
Read full review of Nagios Core »
Nick Vidiadakis
System Administrator at a hospitality company
With the open source forks, the community is vast and so is the knowledge around the product. Because of this, even...
Read full review of Nagios XI »
Anonymous User
Network Engineer at TLCWEB S.R.L.
Customer Service: I haven't had to use it. Technical Support: I haven't had any need to use it.
Read full review of Nagios XI »
Anonymous User
IT Support Technician
Customer Service: Can't comment on this as Nagios Core is supplied without support. Technical Support: This is one...
Read full review of Nagios Core »
SrEngineer844
Senior Engineer SIM at a tech services company
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios XI »
Anonymous User
Consultant Ingénieur de production informatique at a tech services company
Nagios responds quickly when you need them, and the community is really big.
Read full review of Nagios XI »
Anonymous User
Co-Founder / Executive Director / Chief Technical Officer at a tech company
The initial setup was a little bit straightforward but cumbersome as there was more work in tweaking to make it work...
Read full review of Nagios XI »
Anonymous User
Site Reliability Engineer at a tech company
I haven't had the need to use technical support.
Read full review of Nagios Core »

Review 1 of 27

Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto NG Firewalls »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
Technical support with Palo Alto has been very good and responsive.
Read full review of Palo Alto Networks Panorama »
Adao Costa
Managing Partner
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very...
Read full review of Palo Alto Networks VM-Series »
Rob Haller
Security Engineer at US Acute Care Solutions
I would describe Palo Alto's technical support as audio waterboarding. They have the worst support, as a company,...
Read full review of Palo Alto Networks Traps »
Christian Amaya
Support Engineer & IT Professional at SISAP
The technical support is extremely good. They are a 10 out of 10, not only because of their fast response time, but...
Read full review of Palo Alto Networks VM-Series »
Johan Botha
General Manager at a tech services company
In Africa, the technical support is probably not as good as in Europe and the USA because it's a specific premium...
Read full review of Palo Alto Threat Prevention »
Luke Teeters
Lead IT Security Analyst at a mining and metals company
The technical support has gotten better over the years. When they first started Traps, the support was overseas, and...
Read full review of Palo Alto Networks Traps »
Sachin Sheth
Director of Cloud Security at a tech services company
We have hardly any issues. We have had some patches of data needing some help, but that was it, and the technical...
Read full review of Palo Alto Networks VM-Series »
Omar Sánchez (Mr.Tech)
Information Security Advisor, CISO & CIO, Docutek Services at Docutek Services
The technical support is very good.
Read full review of Palo Alto Networks Traps »
Azadur Sarker
Deputy Manager at a tech services company
Technical support is excellent, I would rate it a 10/10.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Head, Information Technology at a construction company
I don't believe we have used any support directly from Palo Alto itself because we bought it through a local...
Read full review of Palo Alto NG Firewalls »
Dan Rabinowitz
Director of Infrastructure at Arcadia
Technical support is good.
Read full review of Palo Alto Networks VM-Series »
Bachir Elsitt
Network Security Engineer at Data Consult
They provide a medium level of technical support.
Read full review of Palo Alto Networks WildFire »
LuisFuentes
Senior Systems Administrator/Network Engineer at a retailer
Customer Service: Customer service is excellent. Their support is top-tier for sure. Technical Support: Technical...
Read full review of Palo Alto Networks WildFire »
Manuel Keller
Managing Consultant at a tech services company
Customer Service: Perfect. Technical Support: Real experts.
Read full review of Palo Alto Networks Traps »
Pradeep Kurra
Cloud Practice Engineer at a tech services company
It depends on the person you get on the call from technical support, but many times I have gotten good people on the...
Read full review of Palo Alto Networks VM-Series »
Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
Mainly it's been feature requests or maybe issues with documentation. In reaching out to them, they are very prompt...
Read full review of Evident »
Rene Ortega
System Engineer at a tech consulting company
I have not had to call the technical support yet, which makes me very happy. Their pre-sale team, who assisted us...
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Vice President, Technical Operations & Security at a tech vendor
Technical support is very knowledgeable. We generally have access to people pretty high up and they’re a small...
Read full review of Evident »
Net32SysAd92
Network System Administrator at a government
Their technical support is outstanding and top-notch.
Read full review of Palo Alto Networks WildFire »
Anonymous User
IT Security at a comms service provider
I’ve had to contact technical support a couple times and have always received a very prompt and thorough response.
Read full review of Evident »
Anonymous User
Chief Information Security Officer at a financial services firm
Customer Service: Great when I was at a large company but average or less than average at a small company. Technical...
Read full review of Palo Alto Networks WildFire »
Rinto Anto
Module Lead
Their support is very good. For some features, which I don't know. I used to address these with the technical guys....
Read full review of Palo Alto Threat Prevention »
Pavan Tipirneni
Solution Architect at JM Family Enterprises
We have in-house experts and a good relationship with the Palo Alto technical support team.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Sr. Network Engineer at a tech services company
I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.
Read full review of Palo Alto Networks WildFire »
Amjad Khan
Information Technology Manager at a hospitality company
In this region, I find there are not many good engineers available for Traps. The one guy who specializes in the work...
Read full review of Palo Alto Networks Traps »
Anonymous User
Sr. Manager Information Security at a software R&D company
I emailed them once to open a case. I would give technical support a rating of 10/10.
Read full review of Evident »
Anonymous User
Network Systems Manager
Customer Service: Customer service is very friendly and responsive to any request. Technical Support: I have found...
Read full review of Palo Alto Networks WildFire »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: Both customer server and technical support are very good. Technical Support: In our case, before we...
Read full review of Palo Alto Networks WildFire »
Anonymous User
System Administrator at DeepMap
The technical support is really good. It is usually one phone call to get everything done if we are having an issue.
Read full review of Palo Alto Networks VM-Series »

Review 1 of 30

Technical Support

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Nagios vs Palo Alto Networks

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is

What is our primary use case?

What is our primary use case?

How