Compare Nagios vs Palo Alto Networks

Nagios Based on 54 reviews.	Palo Alto Networks Based on 35 reviews.
Overview
Nagios, an open-source computer-software application, monitors systems, networks and infrastructure. Nagios offers monitoring and alerting services for servers, switches, applications and services. It alerts users when things go wrong and alerts them a second time when the problem has been resolved. Ethan Galstad and a group of developers originally wrote Nagios as NetSaint. As of 2015 "Agios" also transliterates the Greek word, which means "saint".	Information Not Available
Sample Customers
Nagios XI: Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.	Evident.io: Adobe, Aetna, A+E Networks, CareerBuilder, Full Contact, Jobvite, Jive, ZeniMax Media
Popular Solutions
Nagios XI 9 reviews Nagios Core 2 reviews	Palo Alto Networks WildFire 9 reviews Evident.io 5 reviews Palo Alto Networks VM-Series 5 reviews
Top Comparisons
Zabbix vs. Nagios XI Compared 25% of the time. Nagios XI vs. Nagios Core Compared 31% of the time.	Dome9 vs. Evident.io Compared 35% of the time.
Top Industries
Comms Service Provider 16% Financial Services Firm 15% Manufacturing Company 10% Retailer 9%	Financial Services Firm 18% Comms Service Provider 12% Manufacturing Company 9% Healthcare Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bruce Vining
Technology Innovator and Entrepreneur at a tech services company
What is most valuable?: Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the...
Read full review of Nagios XI »
Robert Burchfield
Strategic Staffing Solutions at a retailer
What is our primary use case?: It's monitoring all of our production environment and alerting us to any issues that...
Read full review of Nagios Core »

Review 1 of 2

Bruce Bennett
Sr. Systems Analyst at a manufacturing company
What is most valuable?: Panorama: Provides a central management capability for all of the firewalls. It has the...
Read full review of Palo Alto Networks Panorama »
Christian Amaya
Support Engineer & IT Professional at SISAP
What is our primary use case?: For this VM in particular, it is microsegmentation which is used for implementing...
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Head, Information Technology at a construction company
What is our primary use case?: It is our main firewall. It has performed well. It meets our expectations. • What...
Read full review of Palo Alto Networks Next-Generation Firewall »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
What is our primary use case?: We are not using it for the general population, just for a select group of users in...
Read full review of Palo Alto URL Filtering PAN-DB »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
What is our primary use case?: The primary use case is to secure our Amazon Web Services (AWS) accounts. We use it...
Read full review of Evident.io »

Review 1 of 5

Customer Service

Ammar Shareef
Manager Infrastructure at a manufacturing company
As it's an opensource project, there is good contribution to, and good support, from blogs and FAQs.
Read full review of Nagios XI »
Brendan O'Farrell
Software Test Engineer at a comms service provider
I didn’t require any service as the documentation is good and most questions are answered on any number of forums.
Read full review of Nagios XI »
Bruce Vining
Technology Innovator and Entrepreneur at a tech services company
In general, tech support is available as needed but it is not inexpensive. Response times are generally within 24...
Read full review of Nagios XI »
Dario Leon
Director - Consultor Senior Unix/Linux - Freelance at a tech services company
10 out of 10.
Read full review of Nagios XI »
Nikolay Nikolov
IT Administrator at a tech services company
I've never used tech support and I find all my answers on Google or forums.
Read full review of Nagios Core »
Nishith Vyas
Sr. System Administrator at Guj Info Petro Ltd
I require less customer service because I am using an open source product. But, sincere thanks to the Nagios...
Read full review of Nagios Core »
Anonymous User
Manager of Infrastructure at a university
Customer Service: Customer service is excellent. Technical Support: I haven't needed any technical support.
Read full review of Nagios XI »
Pablo Manuel García Corzo
Solutions Architect at Blue Telecom Consulting
They have very accurate and fast support.
Read full review of Nagios XI »
Chris Johnson/Arena Essex
IT Support Technician
Customer Service: Can't comment on this as Nagios Core is supplied without support. Technical Support: This is one...
Read full review of Nagios Core »
Shawn Brito
Senior Systems Architect at a tech vendor
The end-users love quick alerting and Grafana dashboards.
Read full review of Nagios Core »
Artur Yarosh
Constructor of the computer systems at a security firm
Customer Service: I only have the free version, which does not have customer service. Technical Support: I only have...
Read full review of Nagios Core »
Hattab Mahdi
IT project Manager at a manufacturing company
Customer Service: Customer service is good. Technical Support: Technical support is the best.
Read full review of Nagios XI »
EricAnderson
Web Operations Engineer at a renewables & environment company
I didn't use customer service and technical support for Nagios. Everything I did I learned online through the...
Read full review of Nagios XI »
Anonymous User
NOC Engineer at a financial services firm
Customer Service: I've worked on several occasions with Nagios customer service and technical support, always...
Read full review of Nagios XI »
Anonymous User
Client Engineer at a tech services company
Since Nagios is open source, I had to rely completely on forums and web articles. However, Nagios was set up before I...
Read full review of Nagios Core »
Harshvardhan Dave
Nagios Technical Expert at a tech vendor
As I am working from Asia, and Nagios is based in America, we face the issue of time zones. But overall, trouble...
Read full review of Nagios XI »
Nick Vidiadakis
System Administrator at a hospitality company
With the open source forks, the community is vast and so is the knowledge around the product. Because of this, even...
Read full review of Nagios XI »
Yunus Shaikh
Principal Engineer at a tech vendor
An eight out of 10, because technical support always has room for improvement.
Read full review of Nagios XI »
SrEngineer844
Senior Engineer SIM at a tech services company
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios XI »
Anonymous User
Network Engineer at TLCWEB S.R.L.
Customer Service: I haven't had to use it. Technical Support: I haven't had any need to use it.
Read full review of Nagios XI »
Anonymous User
Consultant Ingénieur de production informatique at a tech services company
Nagios responds quickly when you need them, and the community is really big.
Read full review of Nagios XI »
Anonymous User
Labs infrastructure & technology team leader at a comms service provider
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios Core »
Krish Sastry
Distributed Systems Architect at a manufacturing company
It's based on a forum. It allows us to get help from support as well as from other clients who may have knowledge.
Read full review of Nagios XI »
Anonymous User
IT Coordinator at a tech services company
I've never needed to contact the vendor as I have always found my answers via the documentation and Google searches.
Read full review of Nagios Core »
Robert Burchfield
Strategic Staffing Solutions at a retailer
Tech support has been pretty good. There have been a couple of occasions where we've had to pick up the phone and...
Read full review of Nagios Core »
Anonymous User
Site Reliability Engineer at a tech company
I haven't had the need to use technical support.
Read full review of Nagios Core »
Anonymous User
Co-Founder / Executive Director / Chief Technical Officer at a tech company
The initial setup was a little bit straightforward but cumbersome as there was more work in tweaking to make it work...
Read full review of Nagios XI »

Review 1 of 27

Anonymous User
Head, Information Technology at a construction company
I don't believe we have used any support directly from Palo Alto itself because we bought it through a local...
Read full review of Palo Alto Networks Next-Generation Firewall »
Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
Mainly it's been feature requests or maybe issues with documentation. In reaching out to them, they are very prompt...
Read full review of Evident.io »
Azadur Sarker
Deputy Manager at a tech services company
Technical support is excellent, I would rate it a 10/10.
Read full review of Palo Alto Networks WildFire »
Rene Ortega
System Engineer at a tech consulting company
I have not had to call the technical support yet, which makes me very happy. Their pre-sale team, who assisted us...
Read full review of Palo Alto Networks VM-Series »
Christian Amaya
Support Engineer & IT Professional at SISAP
The technical support is extremely good. They are a 10 out of 10, not only because of their fast response time, but...
Read full review of Palo Alto Networks VM-Series »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
Technical support with Palo Alto has been very good and responsive.
Read full review of Palo Alto Networks Panorama »
Manuel Keller
Managing Consultant at a tech services company
Customer Service: Perfect. Technical Support: Real experts.
Read full review of Palo Alto Networks Traps »
Adao Costa
Managing Partner
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very...
Read full review of Palo Alto Networks VM-Series »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
Customer Service: If it is Arrow support, it's pathetic. I wouldn't recommend them. However, if you go directly with...
Read full review of Palo Alto Networks WildFire »
LuisFuentes
Senior Systems Administrator/Network Engineer at a retailer
Customer Service: Customer service is excellent. Their support is top-tier for sure. Technical Support: Technical...
Read full review of Palo Alto Networks WildFire »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto Networks Next-Generation Firewall »
Bachir Elsitt
Network Security Engineer at Data Consult
They provide a medium level of technical support.
Read full review of Palo Alto Networks WildFire »
Dan Rabinowitz
Director of Infrastructure at Arcadia
Technical support is good.
Read full review of Palo Alto Networks VM-Series »
Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
They're knowledgeable and proactive. I opened a ticket and heard back almost immediately from triage. I was put in...
Read full review of Evident.io »
reviewer658821
Technical Lead Infrastructure at a healthcare company
It is very good. I have not actually called their support line, because we have a direct contact to a senior engineer...
Read full review of Palo Alto Networks VM-Series »
Rinto Anto
Module Lead
Their support is very good. For some features, which I don't know. I used to address these with the technical guys....
Read full review of Palo Alto Threat Prevention »
Anonymous User
IT Security at a comms service provider
I’ve had to contact technical support a couple times and have always received a very prompt and thorough response.
Read full review of Evident.io »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
I thought the follow-up was good and communication was fine, but it doesn’t seem like it is any better than most...
Read full review of Evident.io »
Harish Gupta
Head Of Operations
I have not had issues with technical support of this solution.
Read full review of Palo Alto Networks WildFire »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: Both customer server and technical support are very good. Technical Support: In our case, before we...
Read full review of Palo Alto Networks WildFire »
SridharSingh
Associate Director at a tech services company
We used tech support to help us implement the product initially.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Network Systems Manager
Customer Service: Customer service is very friendly and responsive to any request. Technical Support: I have found...
Read full review of Palo Alto Networks WildFire »
Anonymous User
Vice President, Technical Operations & Security at a tech vendor
Technical support is very knowledgeable. We generally have access to people pretty high up and they’re a small...
Read full review of Evident.io »
Anonymous User
Chief Information Security Officer at a financial services firm
Customer Service: Great when I was at a large company but average or less than average at a small company. Technical...
Read full review of Palo Alto Networks WildFire »
Brent Addis
Senior Network and Security Engineer
Technical support is fine. We have never needed to contact them regarding WildFire.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Sr. Network Engineer at a tech services company
I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Sr. Manager Information Security at a software R&D company
I emailed them once to open a case. I would give technical support a rating of 10/10.
Read full review of Evident.io »
Net32SysAd92
Network System Administrator at a government
Their technical support is outstanding and top-notch.
Read full review of Palo Alto Networks WildFire »

Review 1 of 28

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.