AppPulse Suite Review

It gives us enough technical details so we can pinpoint possible causes of what’s low and what can be developed.


What is most valuable?

The use of behavior and engagement with your app are two benefits we have gotten from AppPulse mobile. Overall the ease of the user interface has been valuable.

How has it helped my organization?

We gain understanding of how our users use our mobile apps and then we see how we can possibly improve. Its a great tool when I discuss our mobile app with both the technical guys and with our business side. The solution is easy to understand for our business side, but at the same time gives us enough technical details so we can pinpoint possible causes of what’s low and what can be developed.

What needs improvement?

There are some things I look forward to – alerts, service level management calculations, API so I can get the data from somewhere else rather than just the website, customizable time frame so I can adjust the date and time.

For how long have I used the solution?

I've used it for eight months.

What was my experience with deployment of the solution?

Yes, but they are resolved for now based on newer versions, and the instrumentation is better already.

What do I think about the stability of the solution?

There had been issues but HP have stepped up their game and things are much more stable today.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

The support that we get from HP is tremendous compared to other HP support – lots of good people that can give answers. It’s a 10/10.

Technical Support:

Technical support is great – 10/10.

Which solution did I use previously and why did I switch?

It is quite easy, but we took a long time to set up because of past problems, currently it’s very easy to set up.

How was the initial setup?

We did an in-house implementation.

What about the implementation team?

ROI is hard to calculate even though there are a lot of benefits to the solution.

What's my experience with pricing, setup cost, and licensing?

In my opinion it’s very cheap, but there are also free applications, I still think the pricing is very low.

Which other solutions did I evaluate?

We looked at New Relic, Flurry, and Hockey App.

What other advice do I have?

Be in contact with HP support – you will get good support. Get the free trial and then you can see the benefits for your self – very fast and easy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarFunctional Architect (Technical/Inbound Product Manager) at HP Software
Vendor

Thanks Nokkala for you review. It is great to hear such warm words on the HP SaaS and RnD support, it is a huge turnover. Also, we would be glad to work with you as a design partner on those missing capabilities you mentioned.
Haim Shuvali, HP AppPulse RnD.

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