AT&T AlienVault USM Review

We already used a lot of the open source products in this suite. This brought them all under one roof and allowed one person do all the work.


What is most valuable?

The SIEM and intrusion detection.

How has it helped my organization?

We already used a lot of the open source products in this suite but they were too cumbersome for our IT team to handle. This brought them all under one roof and allowed one person to do what 10 could not in a few hours a day.

What needs improvement?

They need to be faster in developing custom plugins.

For how long have I used the solution?

We've been using it for six months.

What do I think about the stability of the solution?

We've had no issues so far and the product works great.

What do I think about the scalability of the solution?

We have not scaled it yet but it handles our entire environment without a problem.

How are customer service and technical support?

4/10 - they need to provide faster responses to emails.

Which solution did I use previously and why did I switch?

We previously used Splunk for SIEM.

How was the initial setup?

It is a complex product, but a lot less complex than the products it's built on like Snort and Splunk.

What's my experience with pricing, setup cost, and licensing?

Get the Virtual Appliance and build the unit yourself. The software is the valuable piece as AlienVault is not a hardware builder and the machine they sell is fine but you could build better yourself for much less.

Which other solutions did I evaluate?

We also looked at Solarwinds SIEM and network monitoring.

What other advice do I have?

Go slow and get everything into your SIEM so you can do some really neat correlations and alerts.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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author avatarTami Andrews (AlienVault)
Vendor

Thank you so much Mike for taking the time to provide your feedback of AlienVault USM.