AT&T AlienVault USM Review

We run this product on our network 24/7 and it has helped identify important events.

How has it helped my organization?

We run this product on our network 24/7 and it has helped identify many important events. We take the security of our network very seriously, and this helps to quickly identify and lock down any potential vulnerabilities or events that could escalate.

What is most valuable?

As an information security consultant that works across many diverse networks, these features offer by far the most critical information when analysing a client’s environment for issues that need to be addressed:

What needs improvement?

My biggest challenge has always been the fine tuning that is sometimes required for some networks. It requires a solid understanding of Linux and databases and how networks work. So a non-technical user may become frustrated, or not configure the product to work at its best, and therefore miss important events. So I see room for improvement in the following -

  • Easy of deployment and configuration
  • Easier way of testing if features are working as designed, e.g. Packet analysis
  • Troubleshooting features that are not working as designed

What do I think about the scalability of the solution?

I have not yet run into any issues regarding scalability, however I have not yet deployed this on a very large network yet (1000+ devices).

How is customer service and technical support?

Excellent! Every time I have had an issue, the customer and technical support has been outstanding. The support desk is always very helpful, and goes out of their way to make sure the issues are resolved whenever possible.

How was the initial setup?

The initial setup is not difficult at all, and can be done by someone with almost no technical knowledge. However, getting optimal performance from the features in AlienVault may not always be as easy.

What about the implementation team?

We deployed using our own in-house team, led by myself. Depending on what you want from the product, be prepared to do some research and tinkering in the background. What you see on the surface is actually a very small part of what you can really do with AlienVault. If you are serious about getting the best out of AlienVault, use a vendor that is well versed in deploying AlienVault (like an MSSP) as they should have the experience needed to optimise a deployment, as well as having quick and easy access to the AlienVault support. Use the 30-day trial to get a good feel for what it can do, but remember there is a lot more.

What's my experience with pricing, setup cost, and licensing?

As this product is still relatively new in South Africa, people are still learning about it, but thus far we have been able to show affordability and feasibility is every network we have deployed it on. Speak to an MSSP about a package that is affordable for your company. The product is easy to scale as your affordability improves.

Which other solutions did I evaluate?

I have actually looked at a few other products, however we decided on this product as the cost versus what you get, far outweighed any other product we looked at. Many companies can’t afford to deploy a SIEM solution from some of the top companies on the market, however no company should be without a SIEM on their network with the risks companies face today. AlienVault provided the best bang for buck.

What other advice do I have?

Remember, there are many good products on the market, however affordability is usually a key factor. Sit down and properly analyse your network, and list expectation from whatever product you are considering. Identify what are your most critical assets, your “Crown Jewels”, and know how it needs to be protected. Then look at solutions within your budget, remembering that the most expensive is no necessarily always the best. There are many world class products out there, you need to find one that will fulfil your needs, within your budget.

Also, remember running a system like this means dedicating resources to monitoring it, you can’t deploy SIEM tools and think it’s going to run itself. Don’t expect your system administrator to have time to do this as InfoSec is a full time job. Either get a skilled resource, or consider an MSSP offering.

The product is very powerful and very flexible. However certain aspects can be very challenging to setup and configure for users that don’t have in-depth technical background. The default configuration would work well for a normal office network, however for more complex networks there is a lot more configuration required for optimal performance. The product is still under very active development, and the vendor is always receptive to feedback regarding feature requests or bugs.

Which version of this solution are you currently using?

USM 5.2.4
**Disclosure: My company has a business relationship with this vendor other than being a customer: We are an MSSP provider using this product, so we work closely with AlienVault themselves on a regular basis.
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Add a Comment
ITCS user

author avatarAlireza Ghahrood
Top 10Real User

Excellent! Every time I have had an issue, the customer and technical support has been outstanding : exactly

author avatarit_user489303 (Security Consultant at a tech services company with 51-200 employees)

Yes... their tech support are excellent at clearly explaining the issues. I have learnt a lot about AlienVault while troubleshooting issues with them. Once you have a good understanding of the back end, AlienVault becomes really powerful due to its flexibility. I have not yet come across a problem we were unable to fix

author avatarAlireza Ghahrood
Top 10Real User

thats right

author avatarit_user732156 (User)

I want ot renew the threat intelligence subscription and standard support for two separate USM AIO virtual appliance (UA and 75A). Can someone provide me the tentative costing for the same.

author avatarit_user737412 (Security Engineer with 1-10 employees)

good straight forward info.