AT&T AlienVault USM Review

Automated alarms help identify what is happening on your network that should be investigated.


What is most valuable?

The automated alarms have been very helpful in identifying what is happening on your network that should be investigated.

How has it helped my organization?

It has helped us keep an eye on Admin activity on the network and in our directory.

What needs improvement?

The way it identifies systems can use some improvement. It has a hard time differentiating between versions of Windows.

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

Deployment was extremely smooth.

What do I think about the stability of the solution?

The system has been very stable.

What do I think about the scalability of the solution?

We have a small network. So far, we have had no issues with scale.

How is customer service and technical support?

Customer Service:

Customer service is excellent, very responsive, and they know their product.

Technical Support:

Technical support is excellent so far.

Which solutions did we use previously?

This was the solution selected after evaluating several competing products; no SIEM prior to this deployment.

How was the initial setup?

Initial setup was very straightforward.

What about the implementation team?

We did the initial implementation and then had a vendor fine tune it with us. The vendor was very well qualified.

What's my experience with pricing, setup cost, and licensing?

Licensing and pricing was one of the primary reasons for selecting this solution. Since no one has an unlimited budget, consider your needs and get the most bang for your buck.

Which other solutions did I evaluate?

Before choosing this product, we evaluated other options. We were leaning heavily towards AccelOps but had worries about their viability as a business.

What other advice do I have?

If you are considering this solution, I highly recommend that you have someone in-house who is familiar with Unix/Linux. The underpinnings of this solution is *nix. It will make deployment and ongoing maintenance much easier.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
2 visitors found this review helpful
1 Comment
Tami AndrewsVendor

Thank you so much for your comments & thoughtful feedback.

02 June 17
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