What is most valuable?
AlienVault is used in a classroom setting at Pittsburgh Technical College, which brings industry tools from the college classroom back into the field. We have several employers in the area that use AV so student acclimation to the product is key. AV is set up as a dashboard in the security lab where students can view and analyze the monitoring techniques of the product. If an event happens, they can process an analytical step to provide remediation.
How has it helped my organization?
Students becoming acclimated to the product can go out into the field and have first-hand knowledge on how to use a USM or SIEM product. This is a win-win solution for the vendor and future employers.
For how long have I used the solution?
The school has used the product for over a year.
What was my experience with deployment of the solution?
We were attempting to push HIDS on the domain controllers, and ran into an initial problem. This problem was immediately solved by the AV service technician that was able to remote in and fix the problem.
What do I think about the stability of the solution?
One of the problems we had with stability was a problem of our own. We were running AV on a VLAN that students were able to run DHCP servers, which caused our own problems.
How are customer service and technical support?
We have had several tickets open with AV and they are prompt in their service time. Technical Support
Technical support is prompt in acknowledging your needs and reply with a message that a service technician will be with you shortly. They make every attempt possible to work with your schedule.
Which solution did I use previously and why did I switch?
A direct competitor to AV is IBM QRadar, which is also used in the classroom environment.
How was the initial setup?
The setup was straightforward. We installed AV to vSphere ESXi as a virtual appliance deployed as an OVA template.
What was our ROI?
The ROI is unmeasured since we are an academic partner; there is no way of knowing how much positive impact the product will attain from students getting first-hand knowledge of an industry product before they go out into the field upon graduation.