AT&T AlienVault USM Review

I can monitor less things and just read reports or alarms.

What is most valuable?

The customizable reports

How has it helped my organization?

I can monitor less things and just read reports or alarms.

What needs improvement?

I don't have any, as I've been pretty satisfied with the product.

For how long have I used the solution?

1 Year

What was my experience with deployment of the solution?

No, it was pretty smooth. There's a little bit of a learning curve out the gate, but they have lots of help available.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?

Just learning the language, it's a new product, and it takes time to learn all of it's capabilities.

How is customer service and technical support?

Customer Service:

10, they have great customer Service

Technical Support:


Which solutions did we use previously?

We had a MARs and it was EOF.

How was the initial setup?

It was pretty straightforward, you take a class and then you get extra help. There wasn't any confusion.

What about the implementation team?


What was our ROI?


What's my experience with pricing, setup cost, and licensing?

It's worth it!

Which other solutions did I evaluate?

Yes, but I wasn't apart of the research team.

What other advice do I have?

I'm glad we purchased it, wished we would have gone with outside monitoring instead of inhouse an there is a lot to learn. Great product though.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Tami AndrewsVendor

Thank you for your time to review AlienVault USM and for your candid feedback!

16 July 18
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