AT&T AlienVault USM Review

I can monitor less things and just read reports or alarms.


What is most valuable?

The customizable reports

How has it helped my organization?

I can monitor less things and just read reports or alarms.

What needs improvement?

I don't have any, as I've been pretty satisfied with the product.

For how long have I used the solution?

1 Year

What was my experience with deployment of the solution?

No, it was pretty smooth. There's a little bit of a learning curve out the gate, but they have lots of help available.

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

Just learning the language, it's a new product, and it takes time to learn all of it's capabilities.

How is customer service and technical support?

Customer Service:

10, they have great customer Service

Technical Support:

10

Which solutions did we use previously?

We had a MARs and it was EOF.

How was the initial setup?

It was pretty straightforward, you take a class and then you get extra help. There wasn't any confusion.


What about the implementation team?

In-house.

What was our ROI?

N/A

What's my experience with pricing, setup cost, and licensing?

It's worth it!

Which other solutions did I evaluate?

Yes, but I wasn't apart of the research team.

What other advice do I have?

I'm glad we purchased it, wished we would have gone with outside monitoring instead of inhouse an there is a lot to learn. Great product though.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Tami AndrewsVendor

Thank you for your time to review AlienVault USM and for your candid feedback!

16 July 18
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