AT&T AlienVault USM Review

We've been able to use the scanning to identify security issues and take care of them before they become a problem.


What is most valuable?

The vulnerability scans and network scans and alarms.

How has it helped my organization?

We were able to use the product to identify two security issues already. We had one situation where the appliance identified that a workstation on our network was infected with a DNS Blackhole virus. We were able to remove the computer from the network and replace it. We've also been able to use the scanning to identify security issues and take care of them before they become a problem.

What needs improvement?

I would like to see it be able to run on any hardware via just an installer.

For how long have I used the solution?

We've had it in place for a year now.

What was my experience with deployment of the solution?

Not really, but we had their engineers and a consultant helping.

What do I think about the stability of the solution?

We have not.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Very high. Any issues I've had they've been quick to answer and help.

Technical Support:

Their support is wonderful. I've had a couple of questions and had them answered very quickly.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Very straightforward.

What about the implementation team?

We implemented through a vendor. When we bought the product they included hours from a vendor for the implementation.

What was our ROI?

Unknown.

What's my experience with pricing, setup cost, and licensing?

Nothing to advise.

Which other solutions did I evaluate?

No. We just had to decide if we wanted this or had time to work with it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarTami Andrews (AlienVault)
Real User

Thank you so much for your feedback & comments!