AT&T AlienVault USM Review

Visibility For Your Network and To Find Bottlenecks


How has it helped my organization?

Recently, we used the NetFlow capability to find a bottleneck in the network and the offending computer.

What is most valuable?

The most valuable aspect of AlienVault is the visibility into the network. You have the capability to gather logs from multiple sources and easily see what is going on in the network.

What needs improvement?

It is a lot of work to get the software configured and set up properly.

What do I think about the stability of the solution?

There were some issues with the reporting functions. AlienVault corrected that problem in a new update.

How is customer service and technical support?

Customer Service:

The customer service department is very responsive to questions.

Technical Support:

The technical support team is very knowledgeable. It is helpful that they are able to have remote support sessions to review the problem.

Which solutions did we use previously?

No.

What about the implementation team?

We deployed this system in-house. We are not a fan of moving things to cloud-based solutions.

What's my experience with pricing, setup cost, and licensing?

The engineering support that is provided by AlienVault upon first installation was excellent! They went way above and beyond what I was expecting.

Which other solutions did I evaluate?

We evaluated the popular SIEM tools Splunk, LogRhythm, and SolarWinds. AlienVault provided the most features for the price point.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
3 visitors found this review helpful
1 Comment
Tami AndrewsVendor

Thank you for your time to review AlienVault USM and for your candid feedback!

16 July 18
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