AT&T AlienVault USM Review

The low cost of entry SIEM functionality has increased due to network views and network traffic


How has it helped my organization?

The low cost of entry SIEM functionality has increased due to network views and network traffic.

What is most valuable?

  • General SIEM tool functionality.
  • Ease of deployment across various environments.

What needs improvement?

Support can be slow at times, but the quality is high. Posted knowledge base articles could use improvement.

What do I think about the stability of the solution?

None, which are related to this solution.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

Seven out of ten.

Technical Support:

Seven out of ten.

Which solutions did we use previously?

No.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

It was a a blend. The implementation was primarily internal with support provided as needed. The vendor team had a good quality of expertise.

What was our ROI?

Medium-high.

What's my experience with pricing, setup cost, and licensing?

Research the solution heavily prior to investing.

Setting up a bench OSSIM install should help identify possible pain points with the setup.

Which other solutions did I evaluate?

No.

What other advice do I have?

The solution is improving steadily, particularly in relation to the quality and breadth of documentation. Though some areas are still weak.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarTami Andrews
Vendor

Thank you Paul for your time to review AlienVault USM and for your candid feedback!

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