AT&T AlienVault USM Review

We use the HIDS to monitor our servers, which track user account locks and logon failures


What is most valuable?

  • Network monitoring
  • SIEM

How has it helped my organization?

We have much greater visibility in what is happening on our network.

What needs improvement?

Backup, restore, and upgrade - some menu options are a bit convoluted.

For how long have I used the solution?

Six months.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

Excellent, every contact with customer services, support, and training has been superb.

Technical Support:

Excellent - very good, comprehensive, and knowledgeable staff.

Which solutions did we use previously?

No.

How was the initial setup?

Yes - simple deployment in VM, worked the first time.

What about the implementation team?

In-house.

What was our ROI?

Difficult to answer - specifically, this was a new product for us to increase and improve upon security.

What's my experience with pricing, setup cost, and licensing?

We did market research, web reviews, etc. We spoke to a number of vendors (LogRhythm, etc.), but we felt that AlienVault was the best value and most comprehensive for our organisation's size.

Which other solutions did I evaluate?

Yes, LogRhythm, and Splunk.

What other advice do I have?

We are very happy. The training was excellent, and the interaction with AlienVault is first rate - real leader in customer service, the OTX pulse feature is very useful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Tami AndrewsVendor

Thank you for your time to review AlienVault USM and for your candid feedback!

16 July 18
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