AT&T AlienVault USM Review

It has allowed us to see what is happening on our servers


What is our primary use case?

We have devices in AWS and in the data center. The main reason is to do an IDS inspection in the cloud, as it was really hard to get proper software to do this and we did not want to install a virtual firewall in each timezone. We have over 200 servers being protected with this software.  

How has it helped my organization?

It has allowed us to see what is happening on our servers. You can do a similar setup with AWS, but monitoring it can give you a headache if you ave over 10 servers. 

What is most valuable?

The main menu: You can see everything there, what is happening on the servers, and in the logs, you can view more details of each event. Everything you need is in 'one place'.

What needs improvement?

As this software is in the cloud, you do not have control on updates and general changes which are happening. It can be a somewhat annoying that DC sensors are updated and you will not have control when this happens. 

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

So far, stability has been okay.

What do I think about the scalability of the solution?

So far, no issues with scalability. We see that too many logs are being sent out, but you have to work out logging what you need.

How is customer service and technical support?

They quickly respond on what you need, not on what they know.

Which solutions did we use previously?

We did not use a previous solution.

How was the initial setup?

It was easy to set up. AlienVault was helpful here.

What about the implementation team?

We used our team, but with the help of the AlienVault team.

What was our ROI?

We have been using it less then a year, but it does saves time when searching logs.

What's my experience with pricing, setup cost, and licensing?

Negotiate the best package for your environment.

Which other solutions did I evaluate?

We ran a few PoCs. The price and feature set were the best with AlienVault.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Tami AndrewsVendor

Thank you for your time to review AlienVault USM and for your candid feedback!

16 July 18
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