AT&T AlienVault USM Review

We can collect logs, and also actively scan our network for vulnerabilities all from one tool


What is our primary use case?

We use AlienVault to collect all mission-critical logs and to pull data directly from G Suite. It provides our small IT operation with an easy-to-use tool to assess our security operations.

How has it helped my organization?

Before AlienVault, we had no central log collection tool of any kind, let alone security monitoring. AlienVault provides us with a very easy to use, central spot to view log files, and take appropriate action. It allows our small team the ability to take cybersecurity seriously.

What is most valuable?

The fact that AlienVault is several tools in one is most valuable to our small team. We can collect logs, and also actively scan our network for vulnerabilities all from one tool.

What needs improvement?

Long-term I'm genuinely concerned about AT&T's ownership of AlienVault. I have never had a good relationship with AT&T in +15 years, and fear they will destroy this good product.

What do I think about the stability of the solution?

Concerned long-term, due to AT&T.

What do I think about the scalability of the solution?

It is very scalable, just ask them to increase the amount of storage.

How is customer service and technical support?

Tech support has been a bit slow lately, and the level-1 techs do not have all the power they should have.

Which solutions did we use previously?

Before AlienVault we had nothing. We learned about AlienVault through a company we contracted to do a full vulnerability assessment. They used AlienVault, so I felt like if it was good enough for them, then we should be using it.

How was the initial setup?

Very simple, just follow their directions step-by-step and you will be fine.

What about the implementation team?

I did the implementation myself. Their documentation made it easy.

What's my experience with pricing, setup cost, and licensing?

I'd push them for pricing. I sense the best time to negotiate with them is in June as the fiscal year ends.

Which other solutions did I evaluate?

We found other tools to be out of reach for our small department, so we did not seriously look at others.

What other advice do I have?

Be careful with AT&T, make sure you are confident the tool will be what you expect throughout the life of your contract. Make sure AT&T isn't going to change anything on you suddenly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Tami AndrewsVendor

thank you for your feedback!

03 January 19
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