Cortex XDR by Palo Alto Networks Review

Reliable with good support, but the installation should be simplified

What is our primary use case?

We use this solution to secure endpoints and to have more visibility on what is happening on the endpoints.

We have two customers who are using this solution currently.

What needs improvement?

The installation should be easier and the Palo Alto pre-sales and sales should teams have more information on the product because they don't know what they are selling.

They don't know the features of the products they sell.

For example, Cortex XDR includes Cortex XDR Prevent, Cortex XDR Pro, and Cortex XDR Pro per TB. They don't know the real differences between Cortex XDR Pro and Cortex XDR Pro per TB.

Sometimes, they will tell you about features for one edition that belong to another edition. They don't seem to know what features belong to what edition.

For how long have I used the solution?

I have been working with this solution for one month.

We are familiar with Cortex XDR Prevent and Cortex XDR Pro.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

Technical support is okay.

How was the initial setup?

The initial setup is complex. It is not easy to install.

We have been deploying this solution for a month, but we are not finished yet.

We only need one engineer for the deployment and maintenance.

What other advice do I have?

I would recommend this solution to anyone who is interested in using it.

I would rate Cortex XDR a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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