Flexibility of file encryption without the support burden of Full Disk Encryption (FDE)
Improvements to My Organization
We have a much greater confidence that our data is protected on our portable resources.
Use of Solution
5 years +
Customer Service and Technical Support
Customer Service: The support engineers are a very smart, capable group. Many have been working with us for years.Technical Support: 7.5 - 9 depending on the ticket. There have been a few bumps in the road over the years but they have never let us down.
The SDE encryption which is their "almost FDE" solution can require some tweaking if you have a highly customized desktop with several non-default folders.
We implemented directly with Credant. It was a smooth process.
Other Solutions Considered
Yes, can't recall all the names but it was mostly the top contenders from Gartner's Magic Quadrant. Most recently we compared it to Bitlocker. It won because it didn't require keeping the key on a USB sick when using on virtual machines (this was back in 2012)